Service Café
無料
1.2.16for iPhone, iPad and more
9.3
3 Ratings
McDonald's Corporation
Developer
42.7MB
Size
2018年10月10日
Update Date
Business
Category
4+
Age Rating
Age Rating
Service Café スクリーンショット
About Service Café
This application is created for users of McDonald’s Corporation ServiceCafe IT Service Desk only. Access is protected by valid credentials.
This application offers the following features:
- View list of active tickets including title, description, and status
- View ticket details
- Create new ticket
- Call or chat to service desk personnel
- Request a call back from service desk personnel
- Change password
- Reset password
- Approver tasks
- System dashboard
The application allows optional push notifications containing status updates.
This application offers the following features:
- View list of active tickets including title, description, and status
- View ticket details
- Create new ticket
- Call or chat to service desk personnel
- Request a call back from service desk personnel
- Change password
- Reset password
- Approver tasks
- System dashboard
The application allows optional push notifications containing status updates.
Show More
最新バージョン 1.2.16 の更新情報
Last updated on 2018年10月10日
旧バージョン
- Chat Service Desk uses chat queue based on user's region and VIP status
- Support for new SSO
- The app can be launched using url scheme "servicecafe://"
- Support for new SSO
- The app can be launched using url scheme "servicecafe://"
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Version History
1.2.16
2018年10月10日
- Chat Service Desk uses chat queue based on user's region and VIP status
- Support for new SSO
- The app can be launched using url scheme "servicecafe://"
- Support for new SSO
- The app can be launched using url scheme "servicecafe://"
1.2.15
2018年05月06日
- Access to Tech Bar functionality through Quick Menu
1.2.14
2018年01月12日
A minor update for tickets submitted from the mobile app.
1.2.13
2017年10月24日
- System Dashboard now shows major incidents assigned to GTS and GES assignment groups
- Defect fixes
- Defect fixes
1.2.12
2017年08月16日
- Additional service desk numbers
- UI improvements and defect fixes
- Assignment group incident watchlist on System Dashboard
- UI improvements and defect fixes
- Assignment group incident watchlist on System Dashboard
1.2.11
2017年07月07日
- RFM dashboard phase-2 enhancements
1.2.10
2017年06月26日
- Defect fixes
1.2.9
2017年05月15日
- Major incidents for JIRA added to system dashboard
1.2.8
2017年05月02日
- Defect fixes
- App analytics improvements
- App analytics improvements
1.2.7
2017年04月13日
- UI improvements
1.2.6
2017年04月06日
- Updated service desk number for Singapore and UAE
- Remember me feature for auto login
- Defect fixes
- Remember me feature for auto login
- Defect fixes
1.2.4
2017年02月06日
- Defect fixes and performance improvements
1.2.3
2017年01月20日
- RFM2 Dashboard
1.2.1
2017年01月13日
- Defect fixes for Chat Service Desk
1.2.0
2017年01月03日
- Approver tasks
- Service desk phone numbers for UAE and Singapore
- Service desk phone numbers for UAE and Singapore
1.1.3
2016年09月26日
- Change password functionality
- Improved Reset Password functionality
- Defect Fixes
- Performance improvements
- Improved Reset Password functionality
- Defect Fixes
- Performance improvements
1.1.1
2016年05月12日
- Fix for default Canadian service desk number when iPhone's region setting is set to Canada.
1.1.0
2016年05月03日
- Chat service desk functionality
- Call service desk functionality now have a Canada number
- Fixed an issue with the app installation on iPhone 4S, iPhone 5 and iPhone 5C devices
- Call service desk functionality now have a Canada number
- Fixed an issue with the app installation on iPhone 4S, iPhone 5 and iPhone 5C devices
1.0.10
2016年04月25日
- Defect fixes in Password Reset and Call Me Back functionalities
- UI improvements in Request Detail functionality
- Fix for an issue where Apple App Store was not allowing the app to install on iPhone 5
- Improvements in logic to retrieve user's Requests list
- UI improvements in Request Detail functionality
- Fix for an issue where Apple App Store was not allowing the app to install on iPhone 5
- Improvements in logic to retrieve user's Requests list
1.0.9
2016年04月19日
Service Café FAQ
ここをクリック！地理的に制限されているアプリのダウンロード方法をご参考ください。
次のリストをチェックして、Service Caféの最低システム要件をご確認ください。
iPhone
iOS 9.0以降が必要です。
iPad
iPadOS 9.0以降が必要です。
iPod touch
iOS 9.0以降が必要です。
Service Caféは次の言語がサポートされています。 スペイン語, ヒンディー語, フランス語, 英語
