Service Café

Service Café



免費

1.2.16for iPhone, iPad and more
9.3
3 Ratings
McDonald's Corporation
Developer
42.7 MB
Size
2018年10月10日
Update Date
Business
Category
4+
Age Rating
Age Rating
4+
Apps in this category do not contain restricted content.
9+
Apps in this category may contain mild or occasional cartoon, fantasy or real-life violence, as well as occasional or mild adult, sexually suggestive or horrifying content and may not be suitable for children under 9 years of age.
12+
Apps in this category may contain occasional mild indecent language, frequent or intense cartoon or real-life violence, minor or occasional adult or sexually suggestive material, and simulated gambling, and may be for children under 12 years of age.
17+
You must be at least 17 years old to access this App.
Apps in this category may contain frequent and intense offensive language; Frequent and intense cartoon, fantasy or realistic violence: frequent and intense adult, scary and sexually suggestive subjects: as well as sexual content, nudity, tobacco, alcohol and drugs, may not be suitable for children under 17 years of age.
Service Café 螢幕截圖
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About Service Café

This application is created for users of McDonald’s Corporation ServiceCafe IT Service Desk only. Access is protected by valid credentials.

This application offers the following features:
- View list of active tickets including title, description, and status
- View ticket details
- Create new ticket
- Call or chat to service desk personnel
- Request a call back from service desk personnel
- Change password
- Reset password
- Approver tasks
- System dashboard

The application allows optional push notifications containing status updates.
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最新版本1.2.16更新日誌

Last updated on 2018年10月10日
歷史版本
- Chat Service Desk uses chat queue based on user's region and VIP status
- Support for new SSO
- The app can be launched using url scheme "servicecafe://"
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Version History
1.2.16
2018年10月10日
- Chat Service Desk uses chat queue based on user's region and VIP status
- Support for new SSO
- The app can be launched using url scheme "servicecafe://"
1.2.15
2018年05月06日
- Access to Tech Bar functionality through Quick Menu
1.2.14
2018年01月12日
A minor update for tickets submitted from the mobile app.
1.2.13
2017年10月24日
- System Dashboard now shows major incidents assigned to GTS and GES assignment groups
- Defect fixes
1.2.12
2017年08月16日
- Additional service desk numbers
- UI improvements and defect fixes
- Assignment group incident watchlist on System Dashboard
1.2.11
2017年07月07日
- RFM dashboard phase-2 enhancements
1.2.10
2017年06月26日
- Defect fixes
1.2.9
2017年05月15日
- Major incidents for JIRA added to system dashboard
1.2.8
2017年05月02日
- Defect fixes
- App analytics improvements
1.2.7
2017年04月13日
- UI improvements
1.2.6
2017年04月06日
- Updated service desk number for Singapore and UAE
- Remember me feature for auto login
- Defect fixes
1.2.4
2017年02月06日
- Defect fixes and performance improvements
1.2.3
2017年01月20日
- RFM2 Dashboard
1.2.1
2017年01月13日
- Defect fixes for Chat Service Desk
1.2.0
2017年01月03日
- Approver tasks
- Service desk phone numbers for UAE and Singapore
1.1.3
2016年09月26日
- Change password functionality
- Improved Reset Password functionality
- Defect Fixes
- Performance improvements
1.1.1
2016年05月12日
- Fix for default Canadian service desk number when iPhone's region setting is set to Canada.
1.1.0
2016年05月03日
- Chat service desk functionality
- Call service desk functionality now have a Canada number
- Fixed an issue with the app installation on iPhone 4S, iPhone 5 and iPhone 5C devices
1.0.10
2016年04月25日
- Defect fixes in Password Reset and Call Me Back functionalities
- UI improvements in Request Detail functionality
- Fix for an issue where Apple App Store was not allowing the app to install on iPhone 5
- Improvements in logic to retrieve user's Requests list
1.0.9
2016年04月19日

Service Café FAQ

點擊此處瞭解如何在受限國家或地區下載Service Café。
以下為Service Café的最低配置要求。
iPhone
須使用 iOS 9.0 或以上版本。
iPad
須使用 iPadOS 9.0 或以上版本。
iPod touch
須使用 iOS 9.0 或以上版本。
Service Café支持北印度文, 法文, 英文, 西班牙文

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