Vista Serve

We've updated Serve to improve device compatibility.

We've updated Serve to fix an issue that causes Serve to be unable to connect to TriPOS chipper.

We've updated the firmware for the BBPOS Chipper and iSMP4 payment devices and fixed stability issues around credit card authorisation.

We've updated the firmware for the BBPOS Chipper and iSMP4 payment devices

Note:
The firmware update on your payment device may take around ten minutes to complete after logging in to Serve

We've made the following enhancements:

You can now preconfigure or scan for a nearby chipper device from the payment settings
Serve now provides status notifications for connected payment devices
We've updated the firmware for the BBPOS Chipper and iSMP4 payment devices

Note:
This update is required for Serve to capture cards from Chipper devices from 1 January 2022
This update is not required for Serve to continue capturing cards from iSMP4 devices
The firmware update on your payment device may take around ten minutes to complete after logging in to Serve

- User logging is now supported, improving error diagnosability and security.
- Bug fixes and performance improvements.

- Gift Card payments are now supported (3.16+ backend)
- TriPOS SDK Version is now 1.62. This adds support for the BBPOS Chipper 2X and Ingenico Link 2500 devices
- Selling limits (86) have been extended to include modifiers
- Bug fixes and performance improvements

- We’ve made some changes to how Serve handles card payments. It’s now faster to complete payments and an issue that was causing Serve to crash during receipt printing has been resolved.

- If your business is using Vista Cinema, version 5.0.7, you can now split checks in Serve. When enabled, you can split ordered items based on allocated seats. It’s easy to add new items or move items between split checks. You can also assign different credit cards to each split.
- If your business is using Vista Cinema, version 5.0.8, you can now enable manual hold and fire options. You can choose to add only manual fire, or to add both manual hold and fire options.
- Serve now supports Loyalty-exclusive discounts and member-only items.
- You can also apply Loyalty recognitions set up with a Price Type of None.
- We’ve made it possible for waitstaff to add manual discounts according to their user group permissions.
- Your waitstaff can now apply a filter so that only their checks are visible in Serve. This functionality is based on a user’s security permissions.
- You can now configure your workstation or table layout profiles to limit what screens are available in Serve. If you have both dine-in and traditional screens at your site, you can hide all screens where service isn’t required.
- We’ve added extra messaging to remind users to keep Serve open during payment flows.
- We’ve refreshed the look and feel of the sign-in screen.
- We’ve also fixed a few minor performance issues.

- We’ve enhanced Serve’s integration with Loyalty so waitstaff can provide more personalised service. When you add a member to a check, you’ll now see their points balance, their number of visits in the last 6 months, and their average spend band as configured in the system settings.
- You can now add or remove members from checks at any time, provided they haven’t already redeemed rewards.
- We’ve made Serve more intuitive – if an item only has one modifier then Serve will skip straight to the modifier options.
- If your business is using Vista Cinema, version 5.0.6, independently routed modifiers are now supported on Serve.
- Your waitstaff can now search for items, saving valuable time during training or for less common requests.
- We’ve made Serve’s connection settings more robust. You now need a manager’s approval to change this configuration.
- We’ve enhanced our logging capabilities for payment failures.
- We’ve upgraded our iOS/TriPOS SDK integration to version 1.6.
- We’ve fixed an issue so that you no longer lose partial payments when adding additional items to a check. To implement this fix, upgrade to Sales Server 5.0.5.14 (or later) or 5.0.6.3 (or later). We still support earlier versions of Sales Server, but you won’t be able to add additional items to checks that have partial payments.
- We’ve also fixed a few minor performance issues.

- Bug fixes, payment SDK upgrade and other performance enhancements

•Serve now supports adding Loyalty members to a check by scanning a Loyalty barcode using your device's camera—this provides a fast and secure way to add a member to a check.
•We've also enhanced the pricing breakdown on the cart screen, allowing waitstaff to better understand how an order total is calculated.
•We've fixed an issue that stopped you adding a Loyalty member to a check for a seat that they had bought, as well as several other minor issues.

· Serve now supports item packages, allowing you to sell combos and meal deals straight from the app!
· Now, surcharges are automatically applied when a check is created. These are configured in Back Office.
· We’ve also added an analytics package to Serve, providing us with a way to collect valuable crash and error data. This data will help us to improve your app experience and troubleshoot any issues.
· Serve allows additional Back Office tax rule configurations.
· We have also fixed up a few minor issues, improving Serve’s performance around screen loading times.

What’s new:

- If your business is using Vista Cinema, version 5.0.5, deal-type promotions are now available on Serve! When waitstaff add items to an order that is part of a deal, the deal will automatically be applied. Your guest’s savings will also be displayed on Serve.
- Your waitstaff can now add Loyalty members to checks using a guest’s name, email, phone number, or Loyalty card number.
- Serve supports partial payments. When it’s time to settle the bill, guests that are part of a group can split the payment between themselves and opt to pay for as much of the check as they’d like. This feature supports all current payment methods.
- Serve also supports user number-only sign in when a Serve workstation is authorised through Workstation Binding.
- Serve’s integration with Staff Clock ensures your waitstaff are clocked on to their shift before signing into Serve.
- We’ve also fixed up a few minor issues to streamline the order process.

• Now, Serve supports table layouts. We’ve adapted the interface you’re familiar with from POS, simplifying it and giving you the ability to create checks for tables. You can also group tables together under one check using table linking.
• You now have the option to choose how checks are filtered and displayed on Serve. You can now choose whether your waitstaff see everyone’s checks or just their own.
• We've also fixed a few minor issues that affected item configuration and payment settings:
- Now, a message prompts you to check if your cinema has created child items and configured them to Allow Remote Sales.
- Payment settings that have already been confirmed are retained after an upgrade.

- Previously, Serve supported credit card authorisation. In this release, Serve now supports a range of Verifone devices to allow payments to be made via credit card once an order is complete.
- We’ve included a signature confirmation screen, for guest payments that require credit card signature approval.
- Once a payment is complete, Serve provides an option to print a receipt at any printer configured at your site.
- If you’re required to reprint a receipt, you can now return to the printing flow (from the context menu) to access previous transactions.
- Serve also supports cash payments. To assist operators, Serve calculates the change or remaining charge based on the cash denominations entered by the operator.
- Open checks are now grouped so that they can be identified in relation to a session. The categories are Previous sessions, Current sessions, and Future session

Occasionally, credit card numbers against checks weren't being reported correctly. In this release we've fixed this issue.

- Support for TriPOS WiFi payment integration
- Automatic hold and fire of multi-course meals
- Partial, read-only support for split checks
- Frequent data updates prevents waitstaff from working with old data
- Added ability for manual data refresh
- Visibility of the check owner's name

- Supports Vista POS float
- Supports item selling limits

- includes first 6 digits in the masked credit card number
- payment settings menu option is now only visible from the tab list page kebab menu for users with administrative rights.
- new app icon