Visual Support
無料
5.2.0for iPhone, iPad and more
Age Rating
Visual Support スクリーンショット
About Visual Support
The Visual Support App allows support agents, experts and claim professionals to see what you see, either by leveraging the back camera of your IOS device or by sharing your screen.
To use this application you must be invited via SMS or start the interaction from a webpage.
To start the visual interaction you have to download the application and go back to the SMS or webpage to connect the session.
During the interaction you can leverage advanced capabilities as:
- HD Audio
- Video frame rate auto adapt
- Screen sharing and co-browsing
- Live remote pointer
- 2 ways drawing and annotations
- Pause video, photos and picture saving
- Session recording
The app does not allow the remote agent to access any data stored on your device.
To use this application you must be invited via SMS or start the interaction from a webpage.
To start the visual interaction you have to download the application and go back to the SMS or webpage to connect the session.
During the interaction you can leverage advanced capabilities as:
- HD Audio
- Video frame rate auto adapt
- Screen sharing and co-browsing
- Live remote pointer
- 2 ways drawing and annotations
- Pause video, photos and picture saving
- Session recording
The app does not allow the remote agent to access any data stored on your device.
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最新バージョン 5.2.0 の更新情報
Last updated on 2024年04月30日
旧バージョン
In this release, we are improved Mobile Agent for Sightcall VISION and also fixed various bugs.
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Version History
5.2.0
2024年04月30日
In this release, we are improved Mobile Agent for Sightcall VISION and also fixed various bugs.
5.1.1
2024年04月10日
In this release, we are introducing our brand new feature: Mobile Agent for Sightcall VISION. We also fixed a lot of bugs and improved performance.
5.1.0
2024年03月01日
In this release, we continued to improve our new solution, Sightcall VISION.
In particular, we added snapshots and annotations for Mobile agents, screencast and zoom for guests. We also strengthened the user experience with zoom feature and fullscreen/PiP switch.
On top of that, we also added AI Detection to help you identify and localize a specific object in a scene.
And as usual, we also improved performance and stability.
In particular, we added snapshots and annotations for Mobile agents, screencast and zoom for guests. We also strengthened the user experience with zoom feature and fullscreen/PiP switch.
On top of that, we also added AI Detection to help you identify and localize a specific object in a scene.
And as usual, we also improved performance and stability.
5.0.5
2024年01月24日
In this release, we implemented a minor change to the WebView URL opening.
5.0.4
2024年01月15日
In this release, we fixed an issue where the iOS minimum version to install the app was set to 15.5 instead of 14.
5.0.3
2023年12月19日
In this release, we fixed various issues on Sightcall Visual Journeys.
5.0.2
2023年12月18日
In this release, we fixed an issue with Augmented Reality Measurement in a video call.
5.0.1
2023年12月05日
This release is very special as we introduce our brand new product, Sightcall Vision!
Benefit of self-guided and human-guided assistance, with a modern experience and simple to use features.
We don't forget our classic version and we improved the experience for calls with several users.
Benefit of self-guided and human-guided assistance, with a modern experience and simple to use features.
We don't forget our classic version and we improved the experience for calls with several users.
4.5.9
2023年10月16日
Features
- Cloud communication layer updated
- iPhone 15 compatibility
- Cloud communication layer updated
- iPhone 15 compatibility
4.5.7
2023年06月27日
Features
- SDF: added Accuracy to GPS
Bugfixes
- SDF: GPS continuous mode fixed
- App Clip: added rich consent text (with HTML)
- SDF: added Accuracy to GPS
Bugfixes
- SDF: GPS continuous mode fixed
- App Clip: added rich consent text (with HTML)
4.5.3
2023年06月07日
Features
- Digital Flows: now able to load an URL in the same webView
Bugfixes
- Case reports broken because of chat messages
- Downgrade iOS minimum from 15 version to 14
- Digital Flows: now able to load an URL in the same webView
Bugfixes
- Case reports broken because of chat messages
- Downgrade iOS minimum from 15 version to 14
4.5.2
2023年06月01日
Bugfix: establishing a call takes too long
4.5.1
2023年05月30日
Security: better SSL support
Bugfix: call fail in AppClip
Bugfix: call fail in AppClip
4.5.0
2023年05月25日
- Digital Flows: iOS Measure in Augmented Reality
- Digital Flows: ability to limit video capture time
- Digital Flows: Webview UI controls added
- 4K Snapshots in calls
- Media capture UI and features improvements
- Consent popup redesigned
- Live translation improvement
Bugfixes
- various bugfixes
- Digital Flows: ability to limit video capture time
- Digital Flows: Webview UI controls added
- 4K Snapshots in calls
- Media capture UI and features improvements
- Consent popup redesigned
- Live translation improvement
Bugfixes
- various bugfixes
4.4.0
2023年02月13日
Digital Flows :
- Media Upload new metadata attribute
- Detection of Flow background/foreground changes
Bugfixes:
- SDF Media Capture: improve compression and resize preview images stored in Context
- SDF: Call activity (from guest url) not starting if an SDF is already launched
- SDF: Change UI/UX for Native pop-up to start a new Flow
- SDF: Native pop-up is always triggered on "resume" and "restart" in the URL
- SDF: Unable to capture video on some iOS devices
- Misc: "Paste URL link" feature crashes the app
- Misc: Unable to process specific ACD URL
- Media Upload new metadata attribute
- Detection of Flow background/foreground changes
Bugfixes:
- SDF Media Capture: improve compression and resize preview images stored in Context
- SDF: Call activity (from guest url) not starting if an SDF is already launched
- SDF: Change UI/UX for Native pop-up to start a new Flow
- SDF: Native pop-up is always triggered on "resume" and "restart" in the URL
- SDF: Unable to capture video on some iOS devices
- Misc: "Paste URL link" feature crashes the app
- Misc: Unable to process specific ACD URL
4.3.2
2023年01月19日
Digital flows: now possible to read a local video file
4.3.1
2022年12月21日
Bugfixes:
- Fixed: Live translation autostart
- Fixed: Old reload popup for Digital Flows removed
- Fixed: Call from US Store page not working
- Fixed: Live translation autostart
- Fixed: Old reload popup for Digital Flows removed
- Fixed: Call from US Store page not working
4.3.0
2022年12月08日
SDF
- save data on the device even if there is a network loss
- continue a SDF which isn’t finished yet
- run multiple SDF on the same device
- receive push notifications
- better image compression algorithm
Geolocation
- Elevation data are now retrieved to be collected in case and call reports
Security
- Support for True SSL mode
Bug fixes
- Case reports dates and missing information
- Co-browsing pointer and annotations positions
- Geolocation: missing information and authorisation prompt not appearing
- Live translation autostart
- SDF Media Capture: Target Weight and Video displaying an error message
- Cancel button not working when receiving an incoming call
- save data on the device even if there is a network loss
- continue a SDF which isn’t finished yet
- run multiple SDF on the same device
- receive push notifications
- better image compression algorithm
Geolocation
- Elevation data are now retrieved to be collected in case and call reports
Security
- Support for True SSL mode
Bug fixes
- Case reports dates and missing information
- Co-browsing pointer and annotations positions
- Geolocation: missing information and authorisation prompt not appearing
- Live translation autostart
- SDF Media Capture: Target Weight and Video displaying an error message
- Cancel button not working when receiving an incoming call
4.2.4
2022年10月12日
- fixed: signature popup not appearing
4.2.3
2022年10月06日
Fixed: connection with display name issue
4.2.2
2022年10月03日
- Fixed: connection issue on external ACD calls
- Fixed: can't interact with app when a toast message is shown
- Fixed: Wrong case report API return
- Fixed: can't interact with app when a toast message is shown
- Fixed: Wrong case report API return
4.2.1
2022年09月21日
Fixed an issue that prevents users from connecting to appclip with Digital Flow
4.2.0
2022年09月19日
- Handle of RTCC JWT authentication
- JWT support for network test
- Start a call from an sdf in App Clip
- Push notification handling
- Deeplinks with support of new URLs and new pincode
- Integration of new and enhanced stats
- Bug fixes
- JWT support for network test
- Start a call from an sdf in App Clip
- Push notification handling
- Deeplinks with support of new URLs and new pincode
- Integration of new and enhanced stats
- Bug fixes
4.1.3
2022年08月11日
Fix a bug that could prevent a call to start.
4.1.2
2022年07月29日
Fix a rare occurrence where the wrong webpage was displayed for certain services.
Visual Support FAQ
ここをクリック！地理的に制限されているアプリのダウンロード方法をご参考ください。
次のリストをチェックして、Visual Supportの最低システム要件をご確認ください。
iPhone
iOS 14.0以降が必要です。
iPad
iPadOS 14.0以降が必要です。
iPod touch
iOS 14.0以降が必要です。
Visual Supportは次の言語がサポートされています。 日本語, イタリア語, ギリシャ語, スペイン語, ドイツ語, フィンランド語, フランス語, ブルガリア語, ポルトガル語, ロシア語, 英語
