Kommunicate Support Desk
Customer Support Agent App
Free
3.13.3for iPhone, iPod touch
6.5
3 Ratings
INTENTIVE TECHNOLOGIES PRIVATE LIMITED
Developer
31 MB
Size
Apr 3, 2024
Update Date
Business
Category
12+
Age Rating
Age Rating
Kommunicate Support Desk Screenshots
About Kommunicate Support Desk
Find all your Kommunicate customer conversations from your iPhone on the go using Kommunicate Chat, a customer support agent app. Get notified about customer messages, chat with customers and website visitors from anywhere, anytime.
Kommunicate is a modern human + chatbot hybrid software for real-time, proactive and personalized support for growing businesses. Being a one-stop solution for all your customer support problems, Kommunicate aims to empower your business to build long-lasting customer relationships that drive growth.
With Kommunicate agent app, you can:
Manage customer conversation from anywhere:
Get notified about leads, customer messages, and internal team conversations. Ensure a faster response time by communicating with them on the go.
Manage group chats:
Access all your group conversations from your agent app. Collaborate with team and customers effectively from anywhere.
Search and initiate conversations:
Access previous conversations easily in the agent app. Start a new conversation easily with customers or chat internally with the team.
Quick Replies:
Use Quick Replies to instantly reply for common queries from your directory of canned responses.
Take over from bot:
Manually take over from bot on the click of a button in any conversation to trigger bot to human handoff.
User information section:
Now you can see all the user information available in the Kommunicate webapp in your iOS app as well.
Conversation sharing and universal links:
Share the conversations through apps of your choice. Also, open any conversation in your Kommunicate agent app using universal links.
Kommunicate is a modern human + chatbot hybrid software for real-time, proactive and personalized support for growing businesses. Being a one-stop solution for all your customer support problems, Kommunicate aims to empower your business to build long-lasting customer relationships that drive growth.
With Kommunicate agent app, you can:
Manage customer conversation from anywhere:
Get notified about leads, customer messages, and internal team conversations. Ensure a faster response time by communicating with them on the go.
Manage group chats:
Access all your group conversations from your agent app. Collaborate with team and customers effectively from anywhere.
Search and initiate conversations:
Access previous conversations easily in the agent app. Start a new conversation easily with customers or chat internally with the team.
Quick Replies:
Use Quick Replies to instantly reply for common queries from your directory of canned responses.
Take over from bot:
Manually take over from bot on the click of a button in any conversation to trigger bot to human handoff.
User information section:
Now you can see all the user information available in the Kommunicate webapp in your iOS app as well.
Conversation sharing and universal links:
Share the conversations through apps of your choice. Also, open any conversation in your Kommunicate agent app using universal links.
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What's New in the Latest Version 3.13.3
Last updated on Apr 3, 2024
Old Versions
- Bug fixes and performance enhancements.
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Version History
3.13.3
Apr 3, 2024
- Bug fixes and performance enhancements.
3.13.2
Mar 12, 2024
- Added Mark as Spam feature.
- Enhancements to Tag management: now you can Delete and Rename Tags.
- UI improvements for Tags Section.
- Various bug fixes and performance enhancements.
- Enhancements to Tag management: now you can Delete and Rename Tags.
- UI improvements for Tags Section.
- Various bug fixes and performance enhancements.
3.13.1
Dec 27, 2023
- Bug Fixes & Performance Enhancements
3.13.0
Nov 3, 2023
Crash Fixes
3.12.9
Oct 31, 2023
- Crash Fixes & Performance Enhancements
3.12.8
Oct 25, 2023
- Added Support for Team Concept
- Crash Fixes & Performance Enhancements
- Crash Fixes & Performance Enhancements
3.12.7
Sep 5, 2023
- Added platform icons for the source of conversation
- Bug fixes & Performance Enhancements
- Bug fixes & Performance Enhancements
3.12.5
May 8, 2023
- Fixed crashes and performance improvement
3.12.4
Jan 4, 2023
- Bug Fixes & Performance improvements
3.12.3
Aug 9, 2022
Bug Fixes & Improvements in this Version:
- Revamped User Info Screen and added Conversation Origin URL, Conversation Info details
- Added support to get user feedback , feature request section on Profile Screen
- Fixed Tags added in app not reflection in dashboard issue
- Fixed Notification received for Bot messages, user messages when Bot is handling the conversation.
- Added Support for sending Transcript of the conversation
- Revamped User Profile Screen and some minor bug fixes
- Revamped User Info Screen and added Conversation Origin URL, Conversation Info details
- Added support to get user feedback , feature request section on Profile Screen
- Fixed Tags added in app not reflection in dashboard issue
- Fixed Notification received for Bot messages, user messages when Bot is handling the conversation.
- Added Support for sending Transcript of the conversation
- Revamped User Profile Screen and some minor bug fixes
3.12.2
May 7, 2022
Bug fixes and improvements in this version include:
• Improved the Agent online/offline status flow
• Added a feature of conversation assignment restriction(for operator) as per the dashboard settings.
• Improved the Agent online/offline status flow
• Added a feature of conversation assignment restriction(for operator) as per the dashboard settings.
3.12.1
Apr 11, 2022
• Fixed a crash that can occur when you move the app to background from the Profile Screen.
3.12.0
Apr 3, 2022
Bug fixes and improvements in this version include:
• Added Support for the realtime away/online status updates
• Fixed Image/video download related bug
• Added Support for switch application id
• Some minor UI bug fixes
• Added Support for the realtime away/online status updates
• Fixed Image/video download related bug
• Added Support for switch application id
• Some minor UI bug fixes
3.11.2
Dec 23, 2021
Bug fixes and improvements in this version include:
• Fix for the away/online status updates
• Added support for conversation assignment to operators
• Minor bug fixes
• Fix for the away/online status updates
• Added support for conversation assignment to operators
• Minor bug fixes
3.11.1
Oct 30, 2021
Bug fixes and improvements in this version include:
• Fix for a crash during updating messages in a conversation
• Fix for a crash during updating messages in a conversation
3.11.0
Oct 24, 2021
Bug fixes and improvements in this version include:
• Support for SSO login.
• Support for creating, assigning and removing tags for conversations.
• Fix for a crash during fetching the user status.
• Support for SSO login.
• Support for creating, assigning and removing tags for conversations.
• Fix for a crash during fetching the user status.
3.10.0
Jun 4, 2021
Bug fixes and improvements in this version include:
• Real-time updates on conversation status updates.
• Fixed a crash that could occur while loading the conversations.
• Real-time updates on conversation status updates.
• Fixed a crash that could occur while loading the conversations.
3.9.2
May 21, 2021
• Fixed a crash that could occur while opening a conversation with attachments.
3.9.1
May 16, 2021
• Fixed a crash that could occur while opening a conversation with attachments.
3.9.0
Apr 14, 2021
Bug fixes and improvements in this version include:
- Now, a conversation can be assigned to a team.
- Fixed stability and performance issues.
- Now, a conversation can be assigned to a team.
- Fixed stability and performance issues.
3.8.0
Jan 5, 2021
Bug fixes and improvements in this version include:
• Redesigned conversation list screen to quickly switch conversation sections.
• A new profile screen with log out and away mode options.
• Now, the source of the conversation will be shown if it's created from a different platform like FB.
• Redesigned conversation list screen to quickly switch conversation sections.
• A new profile screen with log out and away mode options.
• Now, the source of the conversation will be shown if it's created from a different platform like FB.
3.7.0
Dec 8, 2020
Bug fixes and improvements in this version include:
• Only other operators and bots will be listed for assignment when the operator is logged in.
• The text on the user info screen can now be selected.
• Disabled profile tap that opened one to one thread from the conversation screen.
• Only other operators and bots will be listed for assignment when the operator is logged in.
• The text on the user info screen can now be selected.
• Disabled profile tap that opened one to one thread from the conversation screen.
3.6.1
Oct 20, 2020
• Fixed stability and performance issues.
3.6.0
Oct 12, 2020
Bug fixes and improvements in this version include:
• Added support for sharing photos saved on iCloud.
• Added support for iOS 14.
• Added support for sharing photos saved on iCloud.
• Added support for iOS 14.
3.5.0
Aug 26, 2020
Bug fixes and improvements in this version include:
• Added support for sharing documents from iCloud Drive and iPhone storage.
• Fixed stability and performance issues.
• Added support for sharing documents from iCloud Drive and iPhone storage.
• Fixed stability and performance issues.
Kommunicate Support Desk FAQ
Click here to learn how to download Kommunicate Support Desk in restricted country or region.
Check the following list to see the minimum requirements of Kommunicate Support Desk.
iPhone
Requires iOS 13.0 or later.
iPod touch
Requires iOS 13.0 or later.
Kommunicate Support Desk supports English
