2.8.4
2024-03-01
Miscellaneous bug fixes and performance improvements.
2.7.9
2023-11-16
Miscellaneous bug fixes and performance improvements.
2.7.8
2023-09-30
Conversation Tags:
We now support conversation tags that are used to label a conversation under a specific topic, allowing you to follow up.
Annotate Images When You Share:
Enhance the clarity of your conversations when you share images through chat by adding markups such as shapes, text, or blur effects.
We have also resolved a few bugs from the previous version.
2.7.7
2023-09-10
Miscellaneous bug fixes and performance improvements.
2.7.6
2023-09-05
Issue fixes and performance improvements.
2.7.5
2023-08-31
Issue fixes and performance improvements.
2.7.4
2023-08-15
Issue fixes and performance improvements
2.7.3
2023-08-09
In this update, SalesIQ will display visitor information in the chat window during the chat to facilitate an effective engagement.
Issue fixes and performance improvements.
2.7.2
2023-08-01
Issue fixes and performance improvements.
2.7.1
2023-06-16
This version will support the hide question in accepting window configuration.
Miscellaneous bug fixes and UI enhancements.
2.7.0
2023-05-09
Issue fixes and performance improvements.
2.6.9
2023-04-20
This version will support the visitor message preview configuration.
Miscellaneous bug fixes and enhancements.
2.6.8
2023-04-05
Issue fixes and performance improvements.
2.6.6
2023-03-29
Issue fixes and performance improvements.
2.6.5
2023-03-06
Issue fixes and performance improvements.
2.6.4
2023-02-05
Issue fixes and performance improvements.
2.5.9
2022-07-20
Issue fixes and performance improvements.
2.5.8
2022-06-23
Issue fixes and performance improvements.
2.5.7
2022-05-30
Issue fixes and performance improvements.
2.5.6
2022-04-30
Chat & message permalink
You can now share an entire chat or a chat message with other operators via a permalink.
Leave invited chat
Operators can now leave the chats they have been invited to.
We have also fixed a few bugs to improve the user experience.
2.5.5
2022-02-15
Issue fixes and performance improvements.
2.5.4
2022-02-10
Delete chat
Portal admins can delete a chat by pressing on chat list view or from chat actions.
Caption support
We have supported captions while sending images/videos.
We have fixed a few bugs from the last version with this update.
2.5.3
2021-10-30
Issue fixes and performance improvements.
2.5.2
2021-10-18
Bug fixes and performance improvements.
2.5.1
2021-10-06
My chats
In chats, we have come up with a "My chats" view to help you to stay focused on your ongoing, missed and reopened chats.
With this update, we have fixed a few bugs from the last version.
2.5.0
2021-08-14
Article & FAQ
Quickly respond to visitor queries by sharing articles and FAQs from the mobile application.
Chat actions
Long-press on chat list view to quickly perform actions without opening the chat window.
We have also fixed a few bugs in this update.
2.4.2
2020-11-02
Crash issue fixes and performance advancements.
2.4.1
2020-10-09
Now operators can set dark, light or sync with device settings right within the app settings page.
We enhanced the app permission screen in advanced visitor information.
Bug fixes
Chat bubble colour issue in dark mode for iOS 14 users
An issue in rendering operator data in the application
2.1.3
2020-09-07
Crash issue fixes and performance advancements.
2.1.2
2020-08-01
iOS App gets a sleek makeover
Our new app has been redesigned to let you navigate easier and control notifications better. So, your phone does not ring incessantly, perform all follow-up actions with just a tap, and access just about all the information you need from your palm hand.
Chats in the bottom navigation
We have removed the hamburger menu and moved all the options to the bottom navigation giving operators quick and easier access.
More organized chat listing
The new UI lists chat with a clear distinction between your chats, chats by other operators, and bot conversations, offering you better organization.
Expandable message input
The message input field can now be expanded to let you type and view your entire message without scrolling endlessly.
More organized data from all your integrations
View details like help desk tickets, CRM data, email campaigns, and more associated with every visitor in a more organized manner.
Quick change for operator status
With our operator status setting right on your home screen, you no longer have to go to your settings to change your operator status every time you need to be away or as soon as you take charge.
Dark mode support
We now support dark mode for users on iOS 13 and above.
Do remember that since we have adapted to the new changes in iOS 13 App Background Execution, notifications on your devices will not be cleared as soon as you have viewed it on another device.
Also, we are working on an optimized app for the iPad, which will be available soon.
2.1.1
2020-07-27
iOS App gets a sleek makeover
Our new app has been redesigned to let you navigate easier and control notifications better. So, your phone does not ring incessantly, perform all follow-up actions with just a tap, and access just about all the information you need from your palm hand.
Chats in the bottom navigation
We have removed the hamburger menu and moved all the options to the bottom navigation giving operators quick and easier access.
More organized chat listing
The new UI lists chat with a clear distinction between your chats, chats by other operators, and bot conversations, offering you better organization.
Expandable message input
The message input field can now be expanded to let you type and view your entire message without scrolling endlessly.
More organized data from all your integrations
View details like help desk tickets, CRM data, email campaigns, and more associated with every visitor in a more organized manner.
Quick change for operator status
With our operator status setting right on your home screen, you no longer have to go to your settings to change your operator status every time you need to be away or as soon as you take charge.
Dark mode support
We now support dark mode for users on iOS 13 and above.
Do remember that since we have adapted to the new changes in iOS 13 App Background Execution, notifications on your devices will not be cleared as soon as you have viewed it on another device.
Also, we are working on an optimized app for the iPad, which will be available soon.
2.1
2020-07-24
iOS App gets a sleek makeover
Our new app has been redesigned to let you navigate easier and control notifications better. So, your phone does not ring incessantly, perform all follow-up actions with just a tap, and access just about all the information you need from your palm hand.
Chats in the bottom navigation
We have removed the hamburger menu and moved all the options to the bottom navigation giving operators quick and easier access.
More organized chat listing
The new UI lists chat with a clear distinction between your chats, chats by other operators, and bot conversations, offering you better organization.
Expandable message input
The message input field can now be expanded to let you type and view your entire message without scrolling endlessly.
More organized data from all your integrations
View details like help desk tickets, CRM data, email campaigns, and more associated with every visitor in a more organized manner.
Quick change for operator status
With our operator status setting right on your home screen, you no longer have to go to your settings to change your operator status every time you need to be away or as soon as you take charge.
Dark mode support
We now support dark mode for users on iOS 13 and above.
Do remember that since we have adapted to the new changes in iOS 13 App Background Execution, notifications on your devices will not be cleared as soon as you have viewed it on another device.
Also, we are working on an optimized app for the iPad, which will be available soon.
2.0.1
2020-06-30
Crash issue fixes and performance advancements.
2.0
2020-06-27
Sync notification controls:
Now operators can control notifications better, so the phone does not ring incessantly, and the notification preference will sync across devices.
We've also fixed a few bugs in this update.
1.8.4
2020-03-13
Crash issue fixes and performance advancements.
1.8.3
2020-02-14
In-app customer support: Users can now reach Zoho SalesIQ support team from the application and get their questions answered.
We have also fixed a few bugs in this update.
1.8.2
2019-11-14
Bug fixes and performance improvements.
1.8.1
2019-10-23
Bug fixes and performance improvements.
1.8.0
2019-07-23
Bug fixes and performance improvements.
1.7.9
2019-06-12
Bug fixes and performance improvements.
1.7.8
2016-04-18
Bug fixes and performance improvements.
1.7.7
2019-02-14
Bug fixes and performance improvements.
1.7.6
2019-01-30
Bug fixes and performance improvements.
1.7.5
2019-01-12
SSO (Single sign-on): Access all your Zoho apps through a single sign-in process for authentication. SalesIQ is now integrated with Zoho OneAuth to access all your Zoho apps.
We've also fixed a few bugs in this update.
1.7.3
2018-11-14
Operators can now attach images, videos and files while sending mail from chat history.
Bug fix
Fixed a bug that would cause the app to crash while selecting the China data center in sign in page.
1.7.2
2018-10-19
CUSTOM TONES
Customize the way you get notified; you can now set custom notification tones in SalesIQ.
We've also fixed a few bugs in this update.
1.7.1
2018-09-28
NOTIFICATION GROUPING
On iOS 12, notifications are grouped to reduce clutter. This view displays notifications categorically—chat requests, new visitors, returning visitors and so on.
We've also fixed a few bugs in this update.
1.7
2018-09-07
What's new
- Our app's got a facelift - explore our fresh UI
- Operators will be able to send push notification to SDK visitors
- Operators will be able to edit the email subject before sending it to visitors
- Operators can end chat immediately with the new End chat immediately option
Bug fixes
- Have fixed accept/reject issue while transferring chat
- Have fixed the issue in assigning missed chat
- Have fixed the issue in clearing online visitor notification
1.6.4
2018-07-28
Bug Fixes
- Fixed a bug that automatically logout users
- Crash issue fixed in iPad
1.6.3
2018-07-20
- We have fixed few bugs and made few other enhancements
1.6.2
2018-06-29
- We've fixed a few bugs in this update.
1.6.1
2018-06-25
- Never miss a single website visitor
You can now receive notifications every time a new visitor or returning visitor lands on your website/app, along with Name or Visitor ID, whichever is available.
In case you have Clearbit integration, the notification displays the Company name of the visitor.
In case you have CRM integration, the notification also displays if the visitor is a CRM lead, contact or an open potential.
1.6
2018-05-25
AUDIO CALL
SalesIQ now supports audio call. Operators can now connect with website visitors on the go.
APP PASSCODE LOCK
Now users can lock SalesIQ app with a pass code – a simple 4 or 6 digit PIN or a longer password.
1.5.1
2018-05-17
- We've fixed a few bugs in this update.
1.5
2018-05-11
- We've fixed a few bugs in this update.
1.4.4
2018-02-14
- We've fixed a few bugs in this update.
1.4.3
2018-02-08
1. Go widgeting
Now you don't really have to scoot back to your app every time you want to check out the number of visitors online and the source via which they actually landed on your website.
2. Switching status made easy
Want to change your availability status? Now you can do so real quick by just switching to the navigation menu bar which you can find onto your left and clicking on the drop down box right below your name.
1.4.2
2018-01-22
We have fixed a few bugs and made a few other enhancements
1.4.1
2017-12-15
- Supports integration with Salesforce
Salesforce - Now see the Salesforce details of website visitors from your mobile apps, create tasks, add them as a lead/contact and opportunity while you're engaged with them in a conversation.
1.4
2017-12-08
- SalesIQ has been redesigned for it to be compatible with iPhone X
- Supports integration with : Zoho campaigns, Clearbit, Zendesk and MailChimp
Zoho campaigns - Now you can not only view the general visit details of a particular visitor, you can also view the campaigns that he/she was a part of, status of the mails that were sent out to him/her et cetera on the go in your mobile apps
Clearbit - Turn anonymous web traffic hitting your website into complete company profiles right away from your mobile apps
Zendesk - Be it filing a ticket or be it viewing the tickets that had already been filed, you can deal with them all without even having to leave your mobile app
Mailchimp - Avail incredible insights about the visitors hitting your website like the marketing campaigns that he/she was a part of, status of those mails that were sent to him/her as a part of the campaign and a lot more inside your mobile app now
1.3.6
2017-10-26
- Fixed a crash issue.
1.3.5
2017-10-13
- Fixed Google Sign in issue, Now you can Sign in using your Google account.
1.3.4
2017-09-21
- Bug fixes.
1.3.3
2017-09-12
- Bug fixes.
1.3.2
2017-02-24
- Bug fixes and minor improvements.
1.3.1
2016-12-08
- Fixed Crash issue on iPhone 5 and iPhone 5c
- Bug fixes and minor improvements.