AEP Ohio
Pay bill, report outage & more
Free
1.18.23for iPhone, iPod touch
5.3
127 Ratings
American Electric Power
Developer
35.8 MB
Size
Jan 30, 2024
Update Date
Utilities
Category
17+
Age Rating
Age Rating
AEP Ohio Screenshots
About AEP Ohio
Welcome to a better way to manage your account with our customer mobile app. You can view and pay your bill, report an outage, check outage status, manage your accounts, view billing history, and more! Use the "Remember me" feature to make login a breeze. Everything is now at the touch of your fingertips.
Features include:
OUTAGE INFORMATION
- Report a power outage
- Check outage status and track restoration progress
- Easy access to view outage maps in your area
ACCOUNT MANAGEMENT
- Choose "Remember me" to skip logging in each time you use the app*
- View your real-time account balance, payment due date, and balance details
- View and download your bill (PDF)
- Pay immediately for free from your bank account
- Make automatic or scheduled payments
- Other ways to pay (credit/debit card, in-person, by phone)
- Switch between multiple accounts
ENERGY USAGE
- Compare how your current usage compares to last month or the same time last year
SETTINGS
- Enroll in and manage your paperless billing
- Add or delete your bank accounts
- Enroll in and manage billing and outage alerts
*Logging into the AEP Ohio app requires an active account that is registered online at AEPOhio.com
Features include:
OUTAGE INFORMATION
- Report a power outage
- Check outage status and track restoration progress
- Easy access to view outage maps in your area
ACCOUNT MANAGEMENT
- Choose "Remember me" to skip logging in each time you use the app*
- View your real-time account balance, payment due date, and balance details
- View and download your bill (PDF)
- Pay immediately for free from your bank account
- Make automatic or scheduled payments
- Other ways to pay (credit/debit card, in-person, by phone)
- Switch between multiple accounts
ENERGY USAGE
- Compare how your current usage compares to last month or the same time last year
SETTINGS
- Enroll in and manage your paperless billing
- Add or delete your bank accounts
- Enroll in and manage billing and outage alerts
*Logging into the AEP Ohio app requires an active account that is registered online at AEPOhio.com
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What's New in the Latest Version 1.18.23
Last updated on Jan 30, 2024
Old Versions
This release includes bug fixes and performance enhancements.
Show More
Version History
1.18.23
Jan 30, 2024
This release includes bug fixes and performance enhancements.
1.18.22
Jan 4, 2024
This release includes several enhancements to the payment process that make the experience smoother. Payments that are currently in process now appear in your payment history, and will shows as deducted from your total account balance. New customers can now enable outage and billing alerts directly from our app.
1.18.21
Jun 8, 2023
This release includes minor bug fixes and a new icon!
1.18.20
Mar 15, 2023
This release includes improvements to our payment process and payment programs, as well as enhanced visibility around pending disconnection notices in order to reduce the likelihood of a service disconnection.
1.18.19
Dec 21, 2022
This release includes improvements to the payment process, as well as enhanced visibility into our payment assistance programs.
1.18.18
Dec 6, 2022
This release includes a transition from an external paperless billing vendor to an inhouse solution. These changes are technical in nature and should have no customer impact. We've also included an update to our Account Summary banner message to provide more relevant content.
1.18.17
Oct 27, 2022
This release enhances the account summary view and includes the option to delete your digital registration.
1.18.16
Apr 29, 2022
This release includes minor bug fixes and enhanced visibility on potential late fees to help you avoid extra charges.
1.18.15
Apr 12, 2022
This release includes bug fixes including inconsistencies in date selection when editing a scheduled payment, and resetting user data after enrolling or unenrolling from paperless billing. Enhancements include additional options for reporting outages of various types in the outage reporting feature.
1.18.14
Aug 27, 2021
Notifications in the app related to disconnection have been updated.
1.18.13
Jul 8, 2021
Fixed a bug where a convenience fee was inaccurately displayed for some paperless customers when making an ACH payment – even though the convenience fee was not actually applied to the payment). Fixed a bug for configuring an ACH payment where the 'Continue' button wasn't enabled.
1.18.12
Jun 23, 2021
Fixed issues that would sometimes cause the account summary screen to be misaligned when navigating the app.
Fixed an issue where the ACH payment account for a scheduled payment would not be displayed.
Fixed an issue where the ACH payment account for a scheduled payment would not be displayed.
1.18.11
May 12, 2021
Fixed – Issues completing transactions that require the user to transfer to the website (like making/editing a credit card payment, editing a Guest payment, or updating preferences) when there is a security code required in addition to the normal login.
Updated – The performance of our maintenance window notifications for payments.
Updated – The COVID message for AR has been updated with important billing information.
Updated – The performance of our maintenance window notifications for payments.
Updated – The COVID message for AR has been updated with important billing information.
1.18.9
Mar 23, 2021
This release includes the ability to provide notification for planned application maintenance/outages and a fix for viewing Energy Usage information.
1.18.8
Feb 5, 2021
In this release we improved messaging for events when payment processing can’t be completed or takes longer than expected. We also provided a clarification that all payments are processed based on Eastern Time (ET) zone.
Some users are experiencing an intermittent login problem that has been difficult to diagnose. This app version will send additional information back to us to help determine why this might be happening. We are working to resolve the issue and welcome feedback sent to appsupport@aep.com.
Some users are experiencing an intermittent login problem that has been difficult to diagnose. This app version will send additional information back to us to help determine why this might be happening. We are working to resolve the issue and welcome feedback sent to appsupport@aep.com.
1.18.6
Nov 18, 2020
In this release we've made some changes to make sure that bank account setup goes smoothly, and updated our survey tool to get feedback from you. We are always working hard to ensure our app meets your expectations. Please submit any and all app feedback to appsupport@aep.com.
1.18.5
Oct 6, 2020
In this release we've changed the payment account selection process to not use the first available payment account when you don’t have a default payment account. If you don’t have a default payment account, we will not select one for you from your list of payment accounts. Additionally, we have corrected a number of bugs to ensure that your payment experience continues to be smooth and reliable.
We are always working hard to ensure our app meets your expectations. Please submit any and all app feedback to appsupport@aep.com.
We are always working hard to ensure our app meets your expectations. Please submit any and all app feedback to appsupport@aep.com.
1.18.2
Sep 1, 2020
In this release we've made enhancements to our payment processing system that ensures your payment making experience is smooth and reliable. We also changed the way new account registrations are created by embedding in app web views to keep your information safe and secure.
We are always working hard to ensure our app meets your expectations. Please submit any and all app feedback to appsupport@aep.com.
We are always working hard to ensure our app meets your expectations. Please submit any and all app feedback to appsupport@aep.com.
1.18.1
Aug 11, 2020
This release includes enhancements to our payment processing platform. It includes the ability for those that are not enrolled in paperless billing to schedule immediate and future dated ACH or credit/debit card payments within our app. Payment processing fees may apply to each transaction.
Due to the enhancement of our payment processing platform, an update to the newest version of our app is required. Users who choose not to update to the current version will not have access to payment processing. We suggest allowing automatic updates for our app to ensure you are always experiencing the newest version of our app.
Due to the enhancement of our payment processing platform, an update to the newest version of our app is required. Users who choose not to update to the current version will not have access to payment processing. We suggest allowing automatic updates for our app to ensure you are always experiencing the newest version of our app.
1.18.0
Aug 9, 2020
This release includes improvements to our payment processing capabilities which include making it possible for customer who are not on paperless billing to make payments from their bank accounts or by credit card. Payments can now be scheduled any day of the week, including holidays.
1.17.5
Jul 18, 2020
~What's New~
•This release includes under the hood enhancements to ensure your experience in our app runs smooth.
We are always working hard to ensure our app meets your expectations. Please submit any and all app feedback to appsupport@aep.com.
If you are enjoying our app, please leave us a rating and a review in the app store!
•This release includes under the hood enhancements to ensure your experience in our app runs smooth.
We are always working hard to ensure our app meets your expectations. Please submit any and all app feedback to appsupport@aep.com.
If you are enjoying our app, please leave us a rating and a review in the app store!
1.17.3
Apr 29, 2020
~What's New~
•AEP Ohio is working to keep the power flowing and looking for ways to better serve our customers during these uncertain times. Through June 30, 2020, customers can use a debit or credit card to pay your bill with no added processing fees.
The suspension of these fees provides customers with more options to keep their account up-to-date during the COVID-19 pandemic. If you need to make payment arrangements, please call our customer service line at 1-800-672-2231.
We are always working hard to ensure our app meets your expectations. Please submit any and all app feedback to appsupport@aep.com.
If you are enjoying our app, please leave us a rating and a review in the app store!
•AEP Ohio is working to keep the power flowing and looking for ways to better serve our customers during these uncertain times. Through June 30, 2020, customers can use a debit or credit card to pay your bill with no added processing fees.
The suspension of these fees provides customers with more options to keep their account up-to-date during the COVID-19 pandemic. If you need to make payment arrangements, please call our customer service line at 1-800-672-2231.
We are always working hard to ensure our app meets your expectations. Please submit any and all app feedback to appsupport@aep.com.
If you are enjoying our app, please leave us a rating and a review in the app store!
1.17.0
Apr 16, 2020
~What's New~
•This release contains performance enhancements that ensure your experience in our app runs smooth.
We are always working hard to ensure our app meets your expectations. Please submit any and all app feedback to appsupport@aep.com.
If you are enjoying our app, please leave us a rating and a review in the app store!
•This release contains performance enhancements that ensure your experience in our app runs smooth.
We are always working hard to ensure our app meets your expectations. Please submit any and all app feedback to appsupport@aep.com.
If you are enjoying our app, please leave us a rating and a review in the app store!
1.16.1
Feb 3, 2020
~What's New~
•In this release we have added the past due balance to the Account Summary screen making it easier for you to know exactly what is owed on your account.
We are always working hard to ensure our app meets your expectations. Please submit any and all app feedback to appsupport@aep.com.
If you are enjoying our app, please leave us a rating and a review in the app store!
•In this release we have added the past due balance to the Account Summary screen making it easier for you to know exactly what is owed on your account.
We are always working hard to ensure our app meets your expectations. Please submit any and all app feedback to appsupport@aep.com.
If you are enjoying our app, please leave us a rating and a review in the app store!
1.16.0
Jan 27, 2020
~What's New~
•In this release we have implemented user interface improvements that make it easier for you to view your account balances and enhance your overall experience in our app.
We are always working hard to ensure our app meets your expectations. Please submit any and all app feedback to appsupport@aep.com.
If you are enjoying our app, please leave us a rating and a review in the app store!
•In this release we have implemented user interface improvements that make it easier for you to view your account balances and enhance your overall experience in our app.
We are always working hard to ensure our app meets your expectations. Please submit any and all app feedback to appsupport@aep.com.
If you are enjoying our app, please leave us a rating and a review in the app store!
AEP Ohio FAQ
Click here to learn how to download AEP Ohio in restricted country or region.
Check the following list to see the minimum requirements of AEP Ohio.
iPhone
Requires iOS 13.0 or later.
iPod touch
Requires iOS 13.0 or later.
AEP Ohio supports English
