Puls Technician App

Bugfixes

Create a follow-up repair on closed service calls

Fix for membership simulator

Stability and bug fixes

Improvements

1. Ability to copy device information in order to use it for any follow-up appointments
2. Support for offline activities such as image upload and support chat
3. Ability for technicians to easily add membership on diagnostic appointments for customers
4. Bug fixes & stability issues

1. Ability to copy device information in order to use it for any follow-up appointments
2. Support for offline activities such as image upload and support chat
3. Ability for technicians to easily add membership on diagnostic appointments for customers
4. Bug fixes & stability issues

Bug fixes

1. Add Tech ID to “My Profile” & “About Me”
- Technicians will now be able to easily access their Tech ID in BOTH the “My Profile” & “About Me” sections of the Tech App.
2. Discounted Parts Information in “Resources”
- In the “Resources” tab, technicians will now have a full section dedicated to the Puls partnership with Marcone. This will include an overview of the partnership, how it benefits technicians, and how they can access the Marcone portal.
3. Bug Fixes

1. Ability to view Repair Quote Summary:
- Technicians will now have the ability to view the Repair Quote that they created on a paid service call.

2. Follow Up creation from a completed Service call:
- Once a Service Call has been paid & completed, if the customer wants to move forward with the repair, the technician can now schedule the follow up from right within the tech-app.

3. Highlight chat feature over call/email:
- Appointment chat will now be the highlighted communication form. However, the call/email options will still be available.

4. Bug Fixes:
- Some general bug fixes surrounding UX alignments, Location Data & Lead Partners.

1. Updated Parts Experience
a. Puls technicians will now be able to purchase parts directly from our partner Marcone at a discounted rate.
2. Schedule: Map View update
a. We have updated the map view to be consistent with other schedule views. Now, jobs will be color coded based on their completion status.
3. Technical updates

1. “There’s an Issue” Updates: If you have an issue with any jobs assigned to you, there will now be updated prompts for you to send to dispatch to help resolve these.
2. Availability screen Tooltip: Selecting your availability will now be easier than ever. There is now a tooltip on the availability screen that will provide instructions on how to easily fill out your availability.
3. Updated Copy on Claim Job Screen: Text update on the claim job screen.
4. Skills Updates: Skills updates are now completed in a semi-automated way, making it much easier for you to update existing skills and add new skills. Additionally, we've removed any skills that are no longer relevant.
5. Bug Fixes: minor bug fixes

1. Ability to search historical & future appointments: We've added some additional search criteria and filters to easily find past & future appointments.
2. Update to "done" & "awaiting payment" status in schedule screen: Now, when an appointment has been completed, but payment has not been sent by the customer, we will highlight the appointment red so that it is clear action is still needed.
3. Timeline on claim job screen: In a situation where you have multiple jobs on the schedule, we will place a timeline in the claim job screen that shows the approximate distance between the job that you already have claimed, and the job you are about to claim.
4. Membership sales leaderboard: There will be a leaderboard under the Membership Info tab that shows the number of memberships sold by Puls technicians. At the end of each month, there will be a bonus sent out to the top 3 performing technicians
5. Open appointment chat for all verticals: Chat with customers will be available in every vertical that Puls offers
6. Bug Fixes: Minor bug fixes

1. Updated “Membership Info” Content: We’ve added some additional content to help assist with the Puls Membership experience.
2. Un-assignment & No Show Fees: In order to provide a better experience for Puls customers, we are now assessing some fees for not showing up to a job, or for unassigning yourself from a job near the arrival window.
3. Bug Fixes: Minor bug fixes

General improvements
Bug fixes

1. Support for our new HVAC vertical.
2. We’ve updated the content on the membership screen to be more accurate.
3. Bug fixes.

1. New detailed membership screen providing detailed information on our membership plans.
2. Membership Simulator - now you can play and simulate the user experience of updating membership to our customers.
3. Expedite Service support - earn more by taking same day service jobs
4. Bug fixes

Added support for new Hisense devices

1. Map view mode was added to the “Suggest new time” calendar and to the follow-up creation calendar.
2. Bug fixes.

1. Updated push notification provider
2. Bug Fixes:
Crash on the quote stage is now fixed
Notification indicating on cash that was collecting was removed

1. Updated available jobs screen - show estimated payout whenever it is applicable.
2. Updated schedule screen - done & not paid appointments now highlighted red.
3. Updated my earnings screen.
4. Includes definition of each payout status, and indicates if any action is required.
5. Link to Puls tech swag store (available in the "My Profile" section).
6. 'Easter Egg' holiday theme to home screen.
7. Bug fixes.

Bug fix

In the latest version you can expect the following:
1. Onboarding flow for new techs only:
* Mandatory “Welcome” flow
* New app walkthrough also will be suggested
2. Updated “New jobs” screen in the app in the case there are no jobs shown
3. Updated profile screen
4. Removed the mandatory photo upload for new techs
5. Added new functionality of parts history
6. Bug fixes

Improvements and bug fixes

Improvements and bug fixes