SaaS helpdesk|ServiceDesk Plus
Cloud-based IT servicedesk app
Free
7.4.2for iPhone, iPad and more
8.5
115 Ratings
Zoho Corporation
Developer
217.6 MB
Size
Apr 1, 2024
Update Date
Business
Category
4+
Age Rating
Age Rating
SaaS helpdesk|ServiceDesk Plus Screenshots
About SaaS helpdesk|ServiceDesk Plus
ServiceDesk Plus Cloud for iOS enables you to access your IT service desk and perform a host of activities from your mobile phone. Now you can provide uninterrupted IT support to end-users anytime and anywhere using your mobile devices, just as you would in ServiceDesk Plus on the web. The mobile app is designed to allow technicians to provide resolutions to end-users by getting the full picture of the issue at hand, collaborating with other technicians, providing required approvals, obtaining solutions directly from the knowledge base, and conversing with end-users on the mobile app itself. The app even facilitates scanning and managing multiple assets simultaneously. Among other capabilities, it is also a great place to keep track of all announcements.
Here are some of the app’s other features:
● Create, pick up, assign, merge, resolve, and close IT tickets and notify users.
● Track time spent by adding worklogs.
● Add and reply to requests with attachments.
● Utilize day and night mode support.
● Customize the ticket details view with the desired fields.
● Optimize IT service desk KPIs using closure codes and status change comments.
● Monitor IT technician's productivity with the worklog timer under request details.
● Create knowledge base articles with rich-text formatting.
● Leverage multiple login methods, including SAML authentication.
● Execute field and form rules when adding or editing a request.
● Auto-populate the ticket description when users reply to technicians from the app.
Here are some of the app’s other features:
● Create, pick up, assign, merge, resolve, and close IT tickets and notify users.
● Track time spent by adding worklogs.
● Add and reply to requests with attachments.
● Utilize day and night mode support.
● Customize the ticket details view with the desired fields.
● Optimize IT service desk KPIs using closure codes and status change comments.
● Monitor IT technician's productivity with the worklog timer under request details.
● Create knowledge base articles with rich-text formatting.
● Leverage multiple login methods, including SAML authentication.
● Execute field and form rules when adding or editing a request.
● Auto-populate the ticket description when users reply to technicians from the app.
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What's New in the Latest Version 7.4.2
Last updated on Apr 1, 2024
Old Versions
1. This version supports dynamic criteria for lookup fields in Request and Asset forms.
2. General bug fixes and performance improvements.
2. General bug fixes and performance improvements.
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Version History
7.4.2
Apr 1, 2024
1. This version supports dynamic criteria for lookup fields in Request and Asset forms.
2. General bug fixes and performance improvements.
2. General bug fixes and performance improvements.
7.4.1
Mar 5, 2024
1. VIP Badge: Easily identify VIP users with the new VIP badge.
2. In-App Language support: Enjoy the app in your preferred language using our new in-app language setting.
3. Deeplinking Support: Seamlessly access add request forms and various functionalities using deeplinking. The entire Deeplinking flow has been re-written for enhanced performance.
4. Enhancements: Various enhancements and minor bug fixes for improved stability and user experience.
2. In-App Language support: Enjoy the app in your preferred language using our new in-app language setting.
3. Deeplinking Support: Seamlessly access add request forms and various functionalities using deeplinking. The entire Deeplinking flow has been re-written for enhanced performance.
4. Enhancements: Various enhancements and minor bug fixes for improved stability and user experience.
7.4
Jan 24, 2024
1.Reply Template Support:
Users can now easily reply to request conversations by selecting predefined templates.
2.Reply All and Delete Conversation Support:
Enhance your conversation experience with the introduction of "Reply All" and "Delete Conversation" options.
3.User Email ID Suggestion :
Email suggestions for recipients are now available making it easier to select contacts.
4.Asset History Support:
Now you can view the complete history of assets directly in the assets section for a comprehensive overview.
5. Bug fixes and improvements
Users can now easily reply to request conversations by selecting predefined templates.
2.Reply All and Delete Conversation Support:
Enhance your conversation experience with the introduction of "Reply All" and "Delete Conversation" options.
3.User Email ID Suggestion :
Email suggestions for recipients are now available making it easier to select contacts.
4.Asset History Support:
Now you can view the complete history of assets directly in the assets section for a comprehensive overview.
5. Bug fixes and improvements
7.3.2
Dec 28, 2023
The crash issue related to an empty product in the asset has been resolved.
7.3.1
Dec 19, 2023
Introducing last updated time and created time in request list view customisation option
Bug Fixes:
1. Fixed - Reply Description Edit Field Tap Action:
- Resolved an issue where tapping on the description edit field did not trigger the expected action. Now, users can seamlessly edit descriptions without any interruptions.
2. Fixed - Duplicate Product Types on Add Asset Page:
- Addressed a critical issue on the Add Asset page where duplicate product types appeared, creating a loop as users scrolled. This bug has been fixed, ensuring a seamless and efficient experience.
3. Fixed - Keyboard Dismissal Issue on Add Request Page:
- Users encountered a problem where the keyboard would dismiss unexpectedly on the Add Request page. This issue has been resolved, and the keyboard now behaves as expected, providing a more user-friendly interface.
4. Fixed - App Crash on Screen Rotation in iPad Devices running iPadOS 17+.
Bug Fixes:
1. Fixed - Reply Description Edit Field Tap Action:
- Resolved an issue where tapping on the description edit field did not trigger the expected action. Now, users can seamlessly edit descriptions without any interruptions.
2. Fixed - Duplicate Product Types on Add Asset Page:
- Addressed a critical issue on the Add Asset page where duplicate product types appeared, creating a loop as users scrolled. This bug has been fixed, ensuring a seamless and efficient experience.
3. Fixed - Keyboard Dismissal Issue on Add Request Page:
- Users encountered a problem where the keyboard would dismiss unexpectedly on the Add Request page. This issue has been resolved, and the keyboard now behaves as expected, providing a more user-friendly interface.
4. Fixed - App Crash on Screen Rotation in iPad Devices running iPadOS 17+.
7.3
Nov 22, 2023
1. Approval action: The Approval tab in the mobile app functions according to the Approval action set up on the web.
2. Release approval: Actions can now be executed on Release approvals too.
3. Improvements in Interactive widgets
- Support for filtering has been added to Request widgets.
- One additional filter called "Release Approval" has been included for the Approvals widget.
4. Bug Fix: The issue of not being able to tap on the reply description has been resolved.
2. Release approval: Actions can now be executed on Release approvals too.
3. Improvements in Interactive widgets
- Support for filtering has been added to Request widgets.
- One additional filter called "Release Approval" has been included for the Approvals widget.
4. Bug Fix: The issue of not being able to tap on the reply description has been resolved.
7.2.1
Oct 24, 2023
- Resolved Zia crash problem.
- Addressed text copying issue in descriptions.
- Fixed crash issue in conversation button.
- Addressed text copying issue in descriptions.
- Fixed crash issue in conversation button.
7.2
Oct 9, 2023
Introducing PlanAR - A tool powered by Augmented Reality that helps to create your workspaces and visualize them in the real world.
7.1
Sep 21, 2023
iOS 17 - Interactive Widgets: The latest iOS 17 update from ServiceDesk Plus brings you Interactive Widgets. You can now instantly approve/reject approvals or pick up requests or even call requesters without opening the app.
7.0.1
Sep 13, 2023
1. Dynamic Filter & Search: We’ve made the filter and search functions dynamically by integrating them with our API, ensuring you get real-time results.
2. ALC Asset Update: You can now seamlessly add assets even if you switch an ALC product back to a non-ALC type. We’ve fixed the issue.
3. Request Closure Comments: We’ve aligned the rules for the pop-up comments with the web versions for consistency.
4. Attachment Size Fix: Converting attachments from HIEC to JPEG will no longer cause bloated file sizes. We’ve resolved this issue.
5. Enhanced Portal Search
2. ALC Asset Update: You can now seamlessly add assets even if you switch an ALC product back to a non-ALC type. We’ve fixed the issue.
3. Request Closure Comments: We’ve aligned the rules for the pop-up comments with the web versions for consistency.
4. Attachment Size Fix: Converting attachments from HIEC to JPEG will no longer cause bloated file sizes. We’ve resolved this issue.
5. Enhanced Portal Search
7.0
Jul 31, 2023
Change Module Support
- Effortlessly manage change requests with ease.
- Use filters for quick access and search for specific changes.
- Attach files, update status, and handle tasks efficiently.
- Streamlined approval management for better user experience.
- Keep track of change History, Status Comments, Associated Requests and Conversations
- Support for change work-log and task management
Requests:
- Cleaner interface with hidden auto-number fields in add and edit page.
- Fixed issues with conversation loading and trashed requests.
- Improved swipe and multi select options for better functionality.
Assets:
- Repositioned the attachments field in the asset details page for better visibility.
- Retain form data during add asset(s) to prevent accidental closures.
Others:
- Faster image loading with improved caching.
- Refresh the dashboard with a simple pull-down gesture.
- Optimized display time for banners.
- Bug fixes and improvements
- Effortlessly manage change requests with ease.
- Use filters for quick access and search for specific changes.
- Attach files, update status, and handle tasks efficiently.
- Streamlined approval management for better user experience.
- Keep track of change History, Status Comments, Associated Requests and Conversations
- Support for change work-log and task management
Requests:
- Cleaner interface with hidden auto-number fields in add and edit page.
- Fixed issues with conversation loading and trashed requests.
- Improved swipe and multi select options for better functionality.
Assets:
- Repositioned the attachments field in the asset details page for better visibility.
- Retain form data during add asset(s) to prevent accidental closures.
Others:
- Faster image loading with improved caching.
- Refresh the dashboard with a simple pull-down gesture.
- Optimized display time for banners.
- Bug fixes and improvements
6.9.1
Jun 19, 2023
1. Added support for trashed request filters.
2. Fixed an issue where the "Due On" field displayed the wrong value on the request list page.
3. Fixed an issue where the priority value was being overridden by the priority matrix configuration on the request add page.
4. Empty service categories are no longer displayed while trying to add a new request.
5. Extended the manage assets fields to include barcode, serial number, asset tag, and asset name.
6. Fixed an issue where the settings page user profile image and details were not being shown properly.
2. Fixed an issue where the "Due On" field displayed the wrong value on the request list page.
3. Fixed an issue where the priority value was being overridden by the priority matrix configuration on the request add page.
4. Empty service categories are no longer displayed while trying to add a new request.
5. Extended the manage assets fields to include barcode, serial number, asset tag, and asset name.
6. Fixed an issue where the settings page user profile image and details were not being shown properly.
6.9
May 18, 2023
1. Support for Request Tags and Checklists.
2. Native Internet Connectivity Check: We have made significant improvements to the app's internet connectivity check. Now, without relying on third-party frameworks, the app natively checks of internet connectivity.
This enhancement ensures a more reliable and efficient way to determine if you have a stable internet connection, addressing any previous issues or inconsistencies.
3. Attachment support for Asset module: We have enhanced the assets module by adding support for attachments. You can now easily attach relevant files, images, or documents to your assets, making it convenient to store and access important information.
4. Improved Incident Management: We have made it even easier to create incidents by introducing incident templates under service categories. Now, when you select a service category, you will find predefined incident templates available, helping you streamline the incident reporting process.
5. Image Display Issue Resolved: We've fixed a bug that was preventing images from displaying correctly in the solution's description. Now, you can view images seamlessly and gain a better understanding of the content.
6. Inline Video Support: We're excited to announce that our app now supports playing inline videos within the rich text area.
2. Native Internet Connectivity Check: We have made significant improvements to the app's internet connectivity check. Now, without relying on third-party frameworks, the app natively checks of internet connectivity.
This enhancement ensures a more reliable and efficient way to determine if you have a stable internet connection, addressing any previous issues or inconsistencies.
3. Attachment support for Asset module: We have enhanced the assets module by adding support for attachments. You can now easily attach relevant files, images, or documents to your assets, making it convenient to store and access important information.
4. Improved Incident Management: We have made it even easier to create incidents by introducing incident templates under service categories. Now, when you select a service category, you will find predefined incident templates available, helping you streamline the incident reporting process.
5. Image Display Issue Resolved: We've fixed a bug that was preventing images from displaying correctly in the solution's description. Now, you can view images seamlessly and gain a better understanding of the content.
6. Inline Video Support: We're excited to announce that our app now supports playing inline videos within the rich text area.
6.8
Mar 14, 2023
1. Introducing RFID-based asset scanning along with barcodes & QR codes.
i. Assets with RFID tags can be added in bulk & managed from added assets.
ii. Support for RFID scanning is provided only for Zebra readers & is introduced only to iPhones.
2. Support for Resource Quantity
3. Option to customize fields in Request List view.
4. Toggle option in iPad app settings to change its UI mode.
5. Bug fixes.
i. Assets with RFID tags can be added in bulk & managed from added assets.
ii. Support for RFID scanning is provided only for Zebra readers & is introduced only to iPhones.
2. Support for Resource Quantity
3. Option to customize fields in Request List view.
4. Toggle option in iPad app settings to change its UI mode.
5. Bug fixes.
6.7
Mar 1, 2023
1. Introducing RFID-based asset scanning along with barcodes & QR codes.
i. Assets with RFID tags can be added in bulk & managed from added assets.
ii. Support for RFID scanning is provided only for Zebra readers & is introduced only to iPhones.
2. Increased the asset limit that can be added/managed at a given time, to 50.
3. Option to delegate pending approvals to another user.
4. The request list can be sorted based on the last updated time.
i. Assets with RFID tags can be added in bulk & managed from added assets.
ii. Support for RFID scanning is provided only for Zebra readers & is introduced only to iPhones.
2. Increased the asset limit that can be added/managed at a given time, to 50.
3. Option to delegate pending approvals to another user.
4. The request list can be sorted based on the last updated time.
6.6
Dec 30, 2022
Introducing Base Site that will function as the primary or the default site of an organization. With this, Not in any site references in the application will be changed to Base Site.
6.5.1
Nov 15, 2022
The following issues have been fixed.
1. The asset state cannot be changed to “In use” if the associated user is not in any department.
2. Resolution keyboard not invoked in iPad app.
3. Add worklog button disappeared when "display zoom" is set to "large text" in device’ settings.
1. The asset state cannot be changed to “In use” if the associated user is not in any department.
2. Resolution keyboard not invoked in iPad app.
3. Add worklog button disappeared when "display zoom" is set to "large text" in device’ settings.
6.5
Oct 12, 2022
1. Add and Edit Worklog forms are now dynamical according to the technician's cost setting.
2. Approval comment can be optional or mandatory based on its settings.
3. Inclusion of Group field in all the technician list views.
4. Option to view an asset detail right from the resultant page of Add assets.
5. Bug fixes and performance improvements.
2. Approval comment can be optional or mandatory based on its settings.
3. Inclusion of Group field in all the technician list views.
4. Option to view an asset detail right from the resultant page of Add assets.
5. Bug fixes and performance improvements.
6.4.3
Sep 7, 2022
1. Option for Requesters to edit a request.
2. Date format issue in RequestList view has been fixed.
2. Date format issue in RequestList view has been fixed.
6.4.2
Aug 31, 2022
MDM related crash issue is fixed.
6.4.1
Aug 23, 2022
1. Attachment count mismatch in Task detail view is fixed.
2. In iPad app, UI issue in Request detail view due to failure of permission API is fixed.
2. In iPad app, UI issue in Request detail view due to failure of permission API is fixed.
6.4
Aug 17, 2022
1. Rich text support for Work-log’s description.
2. Inclusion of Group field in General tasks.
3. Bug fixes and stability improvements.
2. Inclusion of Group field in General tasks.
3. Bug fixes and stability improvements.
6.3.1
Aug 4, 2022
The following issues have been fixed.
1. Tab bar title overlapping issue in Swedish language.
2. Request description not included in the conversation list.
3. Incorrect date display due to time zone issue.
4. “My Pending Request” filter was showing incorrect list.
5. iPad app crash.
1. Tab bar title overlapping issue in Swedish language.
2. Request description not included in the conversation list.
3. Incorrect date display due to time zone issue.
4. “My Pending Request” filter was showing incorrect list.
5. iPad app crash.
6.3
Jun 30, 2022
This version supports auto-populating server URL while distributing the app via MDM service.
6.2
Jun 6, 2022
Space field support for the Request and Asset modules.
SaaS helpdesk|ServiceDesk Plus FAQ
Click here to learn how to download SaaS helpdesk|ServiceDesk Plus in restricted country or region.
Check the following list to see the minimum requirements of SaaS helpdesk|ServiceDesk Plus.
iPhone
Requires iOS 13.0 or later.
iPad
Requires iPadOS 13.0 or later.
iPod touch
Requires iOS 13.0 or later.
SaaS helpdesk|ServiceDesk Plus supports English, Arabic, Croatian, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Traditional Chinese, Turkish, Vietnamese
