7.2
2023-10-09
Introducing PlanAR - A tool powered by Augmented Reality that helps to create your workspaces and visualize them in the real world.
7.1
2023-09-21
iOS 17 - Interactive Widgets: The latest iOS 17 update from ServiceDesk Plus brings you Interactive Widgets. You can now instantly approve/reject approvals or pick up requests or even call requesters without opening the app.
7.0.1
2023-09-13
1. Dynamic Filter & Search: We’ve made the filter and search functions dynamically by integrating them with our API, ensuring you get real-time results.
2. ALC Asset Update: You can now seamlessly add assets even if you switch an ALC product back to a non-ALC type. We’ve fixed the issue.
3. Request Closure Comments: We’ve aligned the rules for the pop-up comments with the web versions for consistency.
4. Attachment Size Fix: Converting attachments from HIEC to JPEG will no longer cause bloated file sizes. We’ve resolved this issue.
5. Enhanced Portal Search
7.0
2023-07-31
Change Module Support
- Effortlessly manage change requests with ease.
- Use filters for quick access and search for specific changes.
- Attach files, update status, and handle tasks efficiently.
- Streamlined approval management for better user experience.
- Keep track of change History, Status Comments, Associated Requests and Conversations
- Support for change work-log and task management
Requests:
- Cleaner interface with hidden auto-number fields in add and edit page.
- Fixed issues with conversation loading and trashed requests.
- Improved swipe and multi select options for better functionality.
Assets:
- Repositioned the attachments field in the asset details page for better visibility.
- Retain form data during add asset(s) to prevent accidental closures.
Others:
- Faster image loading with improved caching.
- Refresh the dashboard with a simple pull-down gesture.
- Optimized display time for banners.
- Bug fixes and improvements
6.9.1
2023-06-19
1. Added support for trashed request filters.
2. Fixed an issue where the "Due On" field displayed the wrong value on the request list page.
3. Fixed an issue where the priority value was being overridden by the priority matrix configuration on the request add page.
4. Empty service categories are no longer displayed while trying to add a new request.
5. Extended the manage assets fields to include barcode, serial number, asset tag, and asset name.
6. Fixed an issue where the settings page user profile image and details were not being shown properly.
6.9
2023-05-18
1. Support for Request Tags and Checklists.
2. Native Internet Connectivity Check: We have made significant improvements to the app's internet connectivity check. Now, without relying on third-party frameworks, the app natively checks of internet connectivity.
This enhancement ensures a more reliable and efficient way to determine if you have a stable internet connection, addressing any previous issues or inconsistencies.
3. Attachment support for Asset module: We have enhanced the assets module by adding support for attachments. You can now easily attach relevant files, images, or documents to your assets, making it convenient to store and access important information.
4. Improved Incident Management: We have made it even easier to create incidents by introducing incident templates under service categories. Now, when you select a service category, you will find predefined incident templates available, helping you streamline the incident reporting process.
5. Image Display Issue Resolved: We've fixed a bug that was preventing images from displaying correctly in the solution's description. Now, you can view images seamlessly and gain a better understanding of the content.
6. Inline Video Support: We're excited to announce that our app now supports playing inline videos within the rich text area.
6.8
2023-03-14
1. Introducing RFID-based asset scanning along with barcodes & QR codes.
i. Assets with RFID tags can be added in bulk & managed from added assets.
ii. Support for RFID scanning is provided only for Zebra readers & is introduced only to iPhones.
2. Support for Resource Quantity
3. Option to customize fields in Request List view.
4. Toggle option in iPad app settings to change its UI mode.
5. Bug fixes.
6.6
2022-12-30
Introducing Base Site that will function as the primary or the default site of an organization. With this, Not in any site references in the application will be changed to Base Site.
6.4.3
2022-09-07
1. Option for Requesters to edit a request.
2. Date format issue in RequestList view has been fixed.
6.4.1
2022-08-23
1. Attachment count mismatch in Task detail view is fixed.
2. In iPad app, UI issue in Request detail view due to failure of permission API is fixed.
6.3
2022-06-30
This version supports auto-populating server URL while distributing the app via MDM service.
6.0.4
2022-03-31
General fixes and stability improvements.
6.0.3
2022-03-03
1. Crash issues have been fixed.
2. Orientation issue in iPad app has been fixed.
3. Other minor bug fixes.
6.0.2
2021-12-01
Crash while accessing the request list has been fixed.
5.10.4
2021-09-02
1. Zia support for multi ServiceDesk instances.
2. Page reload issue in conversations view has been fixed.
5.9.15
2020-12-07
An issue in the login page has been fixed.
5.9.14
2020-11-23
Date picker issue in iOS 14 is fixed.
5.9.13
2020-08-06
1. Search in the request list is now changed to server search instead of local search.
2. Scan option to auto-fill in the asset edit page.
3. Performance improvements.
5.9.12
2020-06-22
1. Support for request title delimiter.
2. Performance improvements.
5.9.11
2020-04-22
Random crash issue in the request edit view is fixed.
5.9.10
2020-04-07
1. This version supports the following new request fields a) Phone, b) URL and c) Email.
2. Push Notification related issue is fixed.
3. UI issue when the request count exceeds 3 digits have been fixed.
4. Minor bug fixes.
5.9.9
2020-02-26
iOS 12 related crash issues have been fixed.
5.9.8
2020-02-25
1. Support for China IDC users.
2. Earlier, all tasks were listed on changing any task-filter. This issue has been fixed.
3. Minor bug fixes.
5.9.7
2019-09-09
1. Support for “Datamatrix” code scanning in addition to Barcode and QRcode.
2. “Date” field issue in the Add Request form is fixed.
3. Minor bug fixes.
5.9.6
2019-07-11
1. Inline images in Description are not rendered across the application. It has been fixed.
2. Upon clicking a request approval, the corresponding request is not displayed. It has been fixed.
3. In the Add Request form, when a user swiftly types a name in the Requester field, requesters are not displayed. It has been fixed.
4. A user associated with an asset is not preserved if the asset's state is changed from In Repair and back to In Use. It has been fixed.
5. While changing an asset's state to In Use, only 100 users are displayed to associate with the asset. It has been fixed.
5.9.5
2019-04-24
Performance and stability improvements.
5.9.4
2019-04-12
1. Earlier, registration of Push Notification failed for a few users. It has been fixed.
2. Minor bug fixes.
5.9.3
2019-03-22
1. The resolution process for requests is affected if default statuses are renamed.
2. In addition to “Request Approvals”, the app now supports “Change Approvals” as well.
3. Supports submission of request approval.
4. Minor bug fixes.
5.9.2
2019-03-20
The resolution process for requests is affected if default statuses are renamed. This has been fixed.
5.9.1
2019-01-03
1. Request creation and associating an asset can be done from the asset details page.
2. Minor bug fixes.
5.9
2018-12-05
Siri Shortcuts: Access Request Summary and Approval Summary, create a request, and view request details with Siri Shortcuts by adding personalized phrases.
5.8
2018-11-19
This version supports Open Authorization (OAuth) protocol instead of AuthToken. OAuth enables ServiceDesk Plus to gain delegated access to protected resources in Zoho via an API.
5.7.1
2018-10-03
1. Notification count mismatch is fixed.
2. Deep linking support (for Requests and its Approvals) which allows the app to be opened to a specific UI.
3. Minor bug fixes.
5.7
2018-08-06
1. Support to do Approve / Reject actions on "My Pending Request Approvals".
2. Minor bug fixes.
5.6.2
2018-07-04
1. “Frame load interrupted” error while using SAML has been fixed.
2. Minor bug fixes.
5.6.1
2018-06-20
1. For a few users, the latest version(v5.6) of the app crashed while selecting any other tab from “Settings” view. This has been fixed.
2. Minor bug fixes.
5.6
2018-05-24
1. In this update we have addressed the new general data protection regulation(GDPR) established for the European Union and have improved the overall application and data security to protect your privacy.
2. Minor bug fixes.
5.5.1
2018-04-20
An issue due to which the app getting crashed while refreshing the Request list is fixed.
5.5
2018-04-17
1. You can now scan QR codes, in addition to bar codes, to add or fetch assets.
2. You can now activate timer, stop it or add work log with calculated time from the Work log timer shown in Request details.
3. Compatible with iPhone X.
5.4.1
2017-11-06
Inline image display issue in Request detail and Conversations is fixed.
5.4
2017-11-03
Introducing Enterprise Service Management,a place, where you can have a centralized view of all service desk instances available across departments in your organization. You can mark any of the ServiceDesk instances as the default instance and users can access their help desk easily.
5.3
2017-08-16
1. View, edit and search assets.
2. Fetch asset details by scanning a barcode.
3. Scan multiple barcodes and add them as new assets.
5.2.5
2017-06-29
Google sign-in issue is fixed.
5.2.4
2017-04-10
NTLM-login issue with custom domain is fixed.
5.2.3
2017-03-21
Minor bug fixes.
5.2.2
2017-02-08
Issue which allows the selection of disabled "Default incident template" in Add Request page is fixed.
5.2.1
2016-09-23
1. Default protocol "HTTP" in the server URL is replaced by "HTTPS" as the ServiceDeskPlus On-Demand server supports secured connections only.
2. Not showing "Load More" button in Request List view even if you have more than 100 requests is fixed.
5.2
2016-07-25
1. Support for Tasks.
2. Issue in "Login using GApps" is fixed.
3. Minor bug fixes.
5.1
2016-04-06
1. Option in "Conversations" view to include Auto Notifications.
2. Worklog with start time and end time.
3. Option to change status of a request when you send a reply.
4. Option in "Settings" to chose the description or the latest conversation to be shown in request detail view.
5. Reply option in "Conversations" view.
6. Option to set "On Hold Scheduler" when you add a request or edit a request or reply to a request.
7. 3D touch support to quickly access "My Pending Requests", "Notifications" etc.
8. While creating a request, the associated site for the selected requester is autofilled.
9. NTLM login issue is fixed.
5.0.2
2016-02-15
UI issue fixed in the detail view where the app displayed a wrong placeholder.