Enterprise Service Management

2023.10.00 for iPhone
Free
10

2 Ratings

Update Date

2023-09-28

Size

49.6 MB

Screenshots for iPhone

iPhone
Enterprise Service Management Description
The Enterprise Service Management mobile app is the mobile version of Service Management Automation.



Via Service Portal mode, end-users can:

Search service or support offerings, knowledge articles and news
Browse the service or support offerings
Create new service or support requests
Approve or deny the request approvals or change approvals
Accept or reject resolved requests
Smart ticketing and Virtual Agent support
Switch between different tenants


Via agent mode, agent users can:

Search for specific requests/incidents, CIs, people, and knowledge articles or news
View the requests/tasks/incidents in my views
Filter request/task/incident list. For example, filter the requests in a specific priority
Update the detailed information of a request/task/incident
Post comments to a request/task/incident
Add solution or suggested solution to a request/incident
View the detailed information of Person records and contact the person by tapping the phone number, the email address or the location


For full details of our new release please go to OpenText online documentation :
https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes

https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes



IMPORTANT: This software requires connectivity to the OpenText Service Management Automation Suite. You may activate the mobile app by scanning a QR code from your company’s Service Management Automation Service Portal web site. You may also contact your IT administrator for an activation URL.
Enterprise Service Management 2023.10.00 Update
2023-09-28
- You can now view the public requests in the mobile app.
- You can view the requests that you are following in the mobile app.
- Now you can change the app language and view the version number from the Account page.
More Information
Price:
Free
Version:
2023.10.00
Size:
49.6 MB
Genre:
Business
Update Date:
2023-09-28
Language:
Arabic Chinese Danish Dutch English French German Greek Hebrew Italian Japanese Korean Norwegian Bokmål Polish Portuguese Russian Spanish Swedish Turkish

Safe to Download

AppPure.com and the download link of this app are 100% safe. The download link of this app will be redirected to the official App Store site, thus the app is original and has not been modified in any way.

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2023.10.00 2023-09-28
- You can now view the public requests in the mobile app.
- You can view the requests that you are following in the mobile app.
- Now you can change the app language and view the version number from the Account page.
2023.05.04 2023-09-07
Fix the loading issue of entity detail page for Agent mode.
2023.05.03 2023-07-13
Fix some rule applying issues.
2023.05.02 2023-06-12
Fixed the business rules issue when adding or editing solution in agent mode.
2023.05.01 2023-05-31
Support BYOA approvals in Portal Mobile.
2023.02.01 2023-03-10
Fixed the article image not shown issue in tenant moved environment.
Fixed some login Web View issue for SSO authentication.
2023.02.00 2023-02-10
- The To-do card module is now replaced by the Quick Launch module in the Service Portal mode for SMAX, providing quick access to the Approvals, Require Action, and My Requests pages.
- When you perform a Reject or Approve action, a dialog box is displayed and prompts you to add comments. The Show quick approval setting is also applicable to the mobile app.
- If you defined a category tile with a URL for Service Portal, the URL can also be launched in the mobile app.
2022.08.02 2022-08-27
Fixing cache issues
2022.05.03 2022-06-14
Bug fixing
2022.05.02 2022-05-17
Fix the bug of Entity list filter.
2022.05.00 2022-05-02
The My Views page now serves as the Home page. You may configure which views to be displayed on the Home screen.
2022.02.06 2022-04-18
Bug fixing
2022.02.00 2022-01-21
- The custom domains are now supported in the mobile app for SMAX tenants. You can either use the custom domain or the original URL to log in to the mobile app.
- You can now view, download, add, and delete the attachments in the Service Portal mode.
- You can now delete the attachments of the requests and incidents in the Agent mode.
2021.11.03 2021-12-23
Bug fixing
2021.08.02 2021-09-23
Bug fixing
2020.11.02 2020-12-22
Bug fixing
1.6.1 2020-10-21
Improve stability
1.6.0 2020-08-15
SMA-SM: Able to customize approval page for Change and Request Fulfillment on mobile
1.4.4 2020-04-08
Bug fixing
1.4.1 2020-03-19
bug fixing
1.4.0 2020-02-02
Support request fulfillment approval for Service Manager.
1.3.4 2020-01-11
Fix the application display issue under dark mode.
1.3.3 2019-12-16
Bug Fixing
1.3.2 2019-11-25
Support SMA 2019.11.
1.3.1 2019-11-13
Support SMA 2019.11.
1.3.0 2019-08-08
Support new simplified SMA-SM Service Portal
1.2.11 2019-05-29
Bug Fixing
1.2.10 2019-04-10
UX improvement
1.2.9 2019-03-15
UX improvement
1.2.8 2019-02-21
1. Bug fixing
2. UX improvement
1.2.7 2019-02-14
Bug Fixing
1.2.6 2019-02-03
1. Bug Fixing
2. UX improvement
1.2.5 2019-01-06
Bug fixing
1.2.4 2018-11-09
Bug fixing
1.2.3 2018-08-21
Bug fixing
1.2.2 2018-06-13
Support native notification
1.2.1 2018-05-24
Bug fixing and performance improvement.
1.1 2018-03-09
Update some screenshots
1.0 2018-02-16