5.7
2023-10-18
1. Multi-Factor Authentication has been supported from server build 14500.
2. Reply Templates have been supported from server build 14500.
3. Now you can access attachments in a conversation via mobile app from server build 14500.
4. The issue where multi-line description entered while creating a request on the mobile app appeared as a single line on the web has been resolved.
5.6
2023-08-03
- The Billing Work Log feature for Request with Charge Per Hour Contract has been supported from server build 14200
- Include non-operational hours option has been supported in the Work Log from server build 13000
- Is Billable option is now available for all work logs
5.5.1
2023-07-24
Resolved few bugs related to the user interface on the login page.
5.5
2023-06-28
- Added support for Login via SAML Authentication from build number 14200. Users can now authenticate using SAML for enhanced security and convenience.
- Improved API functionality for searching and selecting approvers in the request add approval form.
5.4
2023-05-03
1. This version is compatible with the sever build 14200.
2. Account selection list now shows more than 100 accounts along with API Search functionality (from server build number 10604).
3. Account selection field included in Add Request form (from server build number 14200).
4. New theme colors added.
5.3
2023-02-06
1. The APIs of Task, Task-Worklog, Attachment have been migrated to latest v3 version from build number 14000.
2. API Search supported for Task list.
3. Earlier an Internal Error occurred while Adding a Request with multiple attachments. This issue has been fixed from build number 10604.
5.0.3
2022-08-24
1. The following Push Notification related issues have been fixed.
a. Wrong badge number on App icon.
b. Notification deregistration issue.
c. Tap on notification was not taking to its detail view.
2. The rich text description was displayed along with its HTML tags while replying to a request. It has been fixed.
5.0.1
2022-07-25
1. “Invalid Json” error shown when the app launched without server or internet connection. This issue has been fixed.
2. Performance improvements.
3. Bug fixes.
5.0
2022-06-15
1. Login via V3 API is supported from build number 10604 for the following login methods: Local Authentication, Active Directory Authentication, and LDAP Authentication.
2. Support for Add, Edit Request template from build number 10604
3. New V3 API changes added for Request module from build number 10604.
4. Minor bug fixes.
4.3
2021-07-28
Siri Shortcuts: Quickly access Request details with Siri Shortcuts by adding personalized phrase.
4.2.6
2020-10-19
Earlier, all tasks were listed on changing any task-filter. This issue has been fixed (Server build 10512 or above).
4.2.4
2020-07-13
1. Earlier, the app crashed when the swipe gesture in request detail was used rapidly. This issue has been fixed.
2. Minor bug fixes.
4.2.3
2020-04-23
Push Notification related issue is fixed
4.2.2
2020-02-18
1. This version supports “WorkLog Type” for Task WorkLog.
2. Earlier, the app crashed while loading the attachment list. This issue has been fixed.
3. iOS 13 related issues and other minor issues have been fixed.
4.2.1
2020-01-25
1. Support for updating field staff’s current location to the ServiceDesk Plus MSP server from build number 10500.
2. Bug fixes.
4.2
2020-01-24
Support for updating field staff’s current location to the ServiceDesk Plus MSP server from build number 10500.
4.1.3
2019-12-11
General fixes and stability improvements.
4.1.2
2019-06-04
1. The “CC” field for reply-request is now auto-filled with the values of “E-mail Id(s) To Notify”.
2. For “Sample Account”, the app crashed while adding a work log for the task. It has been fixed.
3. Minor bug fixes.
4.1.1
2013-03-28
While replying to a request from the mobile app, the occurrence of space is replaced by ' ' (html string) in the Web UI. This issue has been fixed.