smg360
Free
4.18.3for iPhone, iPad and more
8.3
414 Ratings
Service Management Group, Inc. SMG
Developer
64.8 MB
Size
Feb 17, 2022
Update Date
Business
Category
4+
Age Rating
Age Rating
smg360 Screenshots
About smg360
For SMG clients with a valid username and password, the smg360 reporting app provides real-time, dynamic access to customer feedback and other data sources for the purpose of taking fast action on insights that improve brand experiences and drive customer loyalty. The smg360 reporting app is available in over 40 languages.
SMG inspires experiences that improve people’s lives. We are a catalyst for change, providing actionable customer, patient, and employee insights that boost loyalty and drive business outcomes. Our unique model puts a dual focus on platform technology and professional services—making it easier to collect, analyze, and share feedback and behavioral data across the enterprise. To learn more about our customer experience management, employee experience, and brand research solutions, visit www.smg.com.
SMG inspires experiences that improve people’s lives. We are a catalyst for change, providing actionable customer, patient, and employee insights that boost loyalty and drive business outcomes. Our unique model puts a dual focus on platform technology and professional services—making it easier to collect, analyze, and share feedback and behavioral data across the enterprise. To learn more about our customer experience management, employee experience, and brand research solutions, visit www.smg.com.
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What's New in the Latest Version 4.18.3
Last updated on Feb 17, 2022
Old Versions
Bug fixes, UI tweaks, and performance improvements.
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Version History
4.18.3
Feb 17, 2022
Bug fixes, UI tweaks, and performance improvements.
4.18.2
Feb 14, 2022
Bug fixes, UI tweaks, and performance improvements.
4.18.1
Nov 1, 2021
Bug fixes, UI tweaks, and performance improvements.
4.18.0
Oct 12, 2020
Accessibility updates, minor bug fixes, and performance improvements
4.17.0
Feb 19, 2020
New social cards, case management enhancements, and minor bug fixes
4.16.2
Dec 19, 2019
Bug fixes, UI tweaks, and performance improvements.
4.16.0
Dec 4, 2019
Onboarding for case features, performance improvements, and bug fixes.
4.15.1
Oct 31, 2019
Bug fixes, UI tweaks, and performance improvements
4.15.0
Oct 21, 2019
Enhanced Case Management:
- Reassignment of cases
- Send and receive attachments
- Expanded notification actions
- Reassignment of cases
- Send and receive attachments
- Expanded notification actions
4.14.1
Sep 27, 2019
Bug fixes, UI tweaks, and performance improvements.
4.14.0
Sep 9, 2019
Updated platform and accessibility:
- Alerts dashboard card, available by type
- Alerts list and detail views
- Flexible date ranges to align with the full-site
- Alerts dashboard card, available by type
- Alerts list and detail views
- Flexible date ranges to align with the full-site
4.13.0
Jun 17, 2019
Enhanced Case Management:
- Dashboard card available by type
- Send curated responses
- Improved visibility to actionable cases
Other Improvements:
- Minor bug fixes and UI tweaks
- Dashboard card available by type
- Send curated responses
- Improved visibility to actionable cases
Other Improvements:
- Minor bug fixes and UI tweaks
4.12.1
Apr 23, 2019
Bug fixes, UI tweaks, and performance improvements.
4.12.0
Apr 4, 2019
New Case Management:
- View assigned customer cases
- Explore or forward case details
- Add or edit tags and notes
- Resolve cases in app
Other Improvements:
- Stay up to date on the newest app version for customer insights
- Social data now supports Facebook Recommendations
- Minor bug fixes and UI tweaks
- View assigned customer cases
- Explore or forward case details
- Add or edit tags and notes
- Resolve cases in app
Other Improvements:
- Stay up to date on the newest app version for customer insights
- Social data now supports Facebook Recommendations
- Minor bug fixes and UI tweaks
4.11.0
Nov 9, 2018
Bug fixes, UI tweaks, and performance improvements.
4.10.0
Sep 26, 2018
Bug fixes, UI tweaks, and performance improvements.
4.9.0
Aug 28, 2018
Bug fixes, UI tweaks, and performance improvements.
4.8.0
Jun 21, 2018
Bug fixes, UI tweaks, and performance improvements.
4.7.2
May 7, 2018
Minor bug fixes, UI tweaks, and performance improvements.
4.7.1
Apr 19, 2018
Minor bug fixes, UI tweaks, and performance improvements.
4.7.0
Apr 9, 2018
This update includes support for iPhone X!
Minor bug fixes, UI tweaks, and performance improvements.
Minor bug fixes, UI tweaks, and performance improvements.
4.6.0
Jan 18, 2018
Bug fixes, UI tweaks, and performance improvements.
4.5.0
Oct 5, 2017
Notifications – Receive push and in-app notifications any time an alert is generated.
Dig Deeper – Drill into Customer Experience Measures to see unit scores broken out by Time of Day, Day of Week, or any other measure your organization chooses.
Minor bug fixes and performance enhancements
Dig Deeper – Drill into Customer Experience Measures to see unit scores broken out by Time of Day, Day of Week, or any other measure your organization chooses.
Minor bug fixes and performance enhancements
4.4.1
Jul 6, 2017
-Minor bug fixes
4.4.0
Jun 12, 2017
Areas for Focus measures and drilldown
Minor bug fixes
Minor bug fixes
smg360 FAQ
Click here to learn how to download smg360 in restricted country or region.
Check the following list to see the minimum requirements of smg360.
iPhone
Requires iOS 10.0 or later.
iPad
Requires iPadOS 10.0 or later.
iPod touch
Requires iOS 10.0 or later.
smg360 supports English
