Helpwise
Shared Inbox for Email & SMS
Free
3.6.1for iPhone, iPad and more
4.9
6 Ratings
SLABS Technologies Private Limited
Developer
82.4 MB
Size
May 23, 2024
Update Date
Productivity
Category
4+
Age Rating
Age Rating
Helpwise Screenshots
About Helpwise
Make It Easier For Your Team To Manage Customer Conversations. Easily Handle Emails, SMS, and WhatsApp as a team.
As a business grows, it becomes a struggle to manage customer, sales or internal emails(billing, hiring) across the company. And, then we make a blunder by sharing email logins among team members. We understand the chaos that it creates because we have been through the same pain during our previous gigs & businesses. So, this is exactly why we built Helpwise - the shared inbox that really works!
With SMS and WhatsApp Inbox features, your team members can provide support to tens of thousands of customers by efficiently sharing the workload with each other.
Friendly Interface
We all love Gmail, Outlook & other awesome email clients. So, we have made sure that Helpwise feels as easy as these common email services. Basically, you won't miss them here.
Share Inbox, Not Password
Every team member will get own separate login to access same email address. So, no more password sharing. Better security with higher productivity!
Collaborate With Team Members
Don't shout out loud to clear your doubts before answering an email. Tag, Assign or Chat with your team members within the shared inbox. It is safe to say, Helpwise is part-Shared Inbox, part-Collaboration software.
Distribute Work Load
Getting 100s of emails every day? Easily share these emails among your team members and reach Inbox Zero faster.
Track Every Key Metric
Helpwise provides you detailed analytics on your email frequency, response rates & individual performance. So, now that you can measure it, you can easily improve it.
Integrate With Business Tools
Automate processes & share information across your other business tools. For example, log all your phone calls & texts with the customer within the email thread. Or, fetch order details within your inbox.
In the nutshell, Helpwise is a clean, feature-loaded & made-for-business Gmail that we all wish for.
As a business grows, it becomes a struggle to manage customer, sales or internal emails(billing, hiring) across the company. And, then we make a blunder by sharing email logins among team members. We understand the chaos that it creates because we have been through the same pain during our previous gigs & businesses. So, this is exactly why we built Helpwise - the shared inbox that really works!
With SMS and WhatsApp Inbox features, your team members can provide support to tens of thousands of customers by efficiently sharing the workload with each other.
Friendly Interface
We all love Gmail, Outlook & other awesome email clients. So, we have made sure that Helpwise feels as easy as these common email services. Basically, you won't miss them here.
Share Inbox, Not Password
Every team member will get own separate login to access same email address. So, no more password sharing. Better security with higher productivity!
Collaborate With Team Members
Don't shout out loud to clear your doubts before answering an email. Tag, Assign or Chat with your team members within the shared inbox. It is safe to say, Helpwise is part-Shared Inbox, part-Collaboration software.
Distribute Work Load
Getting 100s of emails every day? Easily share these emails among your team members and reach Inbox Zero faster.
Track Every Key Metric
Helpwise provides you detailed analytics on your email frequency, response rates & individual performance. So, now that you can measure it, you can easily improve it.
Integrate With Business Tools
Automate processes & share information across your other business tools. For example, log all your phone calls & texts with the customer within the email thread. Or, fetch order details within your inbox.
In the nutshell, Helpwise is a clean, feature-loaded & made-for-business Gmail that we all wish for.
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What's New in the Latest Version 3.6.1
Last updated on May 23, 2024
Old Versions
Fixed sms send issue for ringcentral sms inbox
Added customer's read time list for emails
Fixed signature change issue in email compose and reply
Fixed known bugs
Added customer's read time list for emails
Fixed signature change issue in email compose and reply
Fixed known bugs
Show More
Version History
3.6.1
May 23, 2024
Fixed sms send issue for ringcentral sms inbox
Added customer's read time list for emails
Fixed signature change issue in email compose and reply
Fixed known bugs
Added customer's read time list for emails
Fixed signature change issue in email compose and reply
Fixed known bugs
3.6.0
May 10, 2024
Added customer's read time list for emails
Fixed signature change issue in email compose and reply
Fixed known bugs
Fixed signature change issue in email compose and reply
Fixed known bugs
3.5.13
Apr 25, 2024
Fixed help article link render as a link in chat inbox
Fixed known bugs
UI/UX improvements
Fixed known bugs
UI/UX improvements
3.5.12
Mar 21, 2024
added attachments preview inside the app
added long press email's text copy option
fixed table content issue in note
fixed known bugs
added long press email's text copy option
fixed table content issue in note
fixed known bugs
3.5.11
Mar 6, 2024
Fixed text selection issue in email inbox
Fixed reply all emails not fetching in email compose
Fixed conversation link opening issue
Fixed realtime replying issue
Fixed known bugs
Fixed reply all emails not fetching in email compose
Fixed conversation link opening issue
Fixed realtime replying issue
Fixed known bugs
3.5.10
Feb 20, 2024
Added previous conversations of contacts in contact page
Fixed saved reply attachments not sending with SMS
Fixed time not showing properly with custom timezone
Fixed know bugs
Fixed saved reply attachments not sending with SMS
Fixed time not showing properly with custom timezone
Fixed know bugs
3.5.8
Jan 31, 2024
Added starred folder in drawer
Fixed mention highlight issue
Fixed add tag option in universal inbox
Fixed scrolling issue
Fixed known bugs and UI/UX improvements
Fixed mention highlight issue
Fixed add tag option in universal inbox
Fixed scrolling issue
Fixed known bugs and UI/UX improvements
3.5.7
Jan 22, 2024
Added documents upload feature
Added both email & time for both email & Chat inboxes
Fixed empty signature list
Fixed blank reply to address in email inbox
Fixed UI glitches in compose screen
Fixed WhatsApp 24H session expiry time
Resolved know bugs & UI/UX improvements
Added both email & time for both email & Chat inboxes
Fixed empty signature list
Fixed blank reply to address in email inbox
Fixed UI glitches in compose screen
Fixed WhatsApp 24H session expiry time
Resolved know bugs & UI/UX improvements
3.5.6
Jan 10, 2024
Added notification page
Added hyperlink recognition in messages
Fixed link not clickable on email
Fixed universal inbox count status
Fixed known bugs
Added hyperlink recognition in messages
Fixed link not clickable on email
Fixed universal inbox count status
Fixed known bugs
3.5.5
Jan 9, 2024
Added notification page
Added hyperlink recognition in messages
Fixed link not clickable on email
Fixed universal inbox count status
Added hyperlink recognition in messages
Fixed link not clickable on email
Fixed universal inbox count status
3.5.4
Dec 18, 2023
Inline drafts can be visible inside the conversation detail screen
Fixed same email added issue on compose, reply, forward
Added realtime conversations in universal inbox
Fixed date formatting issue in conversation list screen
Fixed know bugs and UI/UX improvements
Fixed same email added issue on compose, reply, forward
Added realtime conversations in universal inbox
Fixed date formatting issue in conversation list screen
Fixed know bugs and UI/UX improvements
3.5.3
Dec 12, 2023
Added ticket copy button
Integrated new stable backend APIs
Resolved long email rendering issue
Resolved know bugs
Improved UI/UX
Integrated new stable backend APIs
Resolved long email rendering issue
Resolved know bugs
Improved UI/UX
3.5.2
Dec 2, 2023
Added Justcall CTA
Added realtime whatsapp message status
Added last country code as default code in SMS/WhatsApp compose
Fixed image loading issue in mobile app
Fixed known issues
Added realtime whatsapp message status
Added last country code as default code in SMS/WhatsApp compose
Fixed image loading issue in mobile app
Fixed known issues
3.5.1
Nov 17, 2023
Resolved long email rendering issue
Resolved SMS sent issues
Resolved known bugs
Resolved SMS sent issues
Resolved known bugs
3.5.0
Nov 7, 2023
Added awaited reply tab
Improvements in Dark theme
Added mention done in mention tab's conversations
Added new email preview UI
Fixed scrolling lagging issue
Fixed long email preview issue
Resolved know bugs
UI & UX improvements
Improvements in Dark theme
Added mention done in mention tab's conversations
Added new email preview UI
Fixed scrolling lagging issue
Fixed long email preview issue
Resolved know bugs
UI & UX improvements
3.4.7
Oct 20, 2023
Resolved bug fixes
UI/UX improvements
Added awaiting reply
UI/UX improvements
Added awaiting reply
3.4.6
Oct 18, 2023
Bug fixes
Supported direct web link for universal inbox
Improved search in Helpcenter articles
UI & UX improvements
Supported direct web link for universal inbox
Improved search in Helpcenter articles
UI & UX improvements
3.4.3
Oct 9, 2023
Enabled Change Signature Option
Added Realtime User Viewing and Replying Details
Improved User Interface & User Experience
Resolved Bug Fixes
Added Realtime User Viewing and Replying Details
Improved User Interface & User Experience
Resolved Bug Fixes
3.4.2
Sep 21, 2023
Added priority feature
Improved left & right swipe functionality
Changed image picker UI
Can view the shared drafts
Can view the attachment upload progress
Bug fixes and improvements
Fixed Calling Inbox bugs
Improved left & right swipe functionality
Changed image picker UI
Can view the shared drafts
Can view the attachment upload progress
Bug fixes and improvements
Fixed Calling Inbox bugs
3.3.6
Aug 19, 2023
Added universal inbox
Improved app performance and responsiveness.
Bug fixes.
Improved app performance and responsiveness.
Bug fixes.
3.3.5
Jul 11, 2023
Added Helpwise Dialer to make and receive call
Added conversation filter in all folders of inboxes
Improved tagging feature
Added unsnooze option in all inboxes
Added schedule & undo email sent feature in email inboxes
Improved signature rendering
Added conversation filter in all folders of inboxes
Improved tagging feature
Added unsnooze option in all inboxes
Added schedule & undo email sent feature in email inboxes
Improved signature rendering
3.3.4
Jun 7, 2023
Added saved reply attachment support in email inbox.
Added major improvement on native search screen.
Added support of attachment in facebook feed inbox.
Added display name on inbound email
Added email collapsable feature on email threads
Improvements in assignment UI
Added day separator UI in all messaging inbox
Thread operations(Close, Spam, Trash, Assign, Tagging) will update in realtime.
Resolved timezone issue.
Resolved minor bug fixes.
Added major improvement on native search screen.
Added support of attachment in facebook feed inbox.
Added display name on inbound email
Added email collapsable feature on email threads
Improvements in assignment UI
Added day separator UI in all messaging inbox
Thread operations(Close, Spam, Trash, Assign, Tagging) will update in realtime.
Resolved timezone issue.
Resolved minor bug fixes.
3.3.3
May 29, 2023
Added saved reply attachment support in email inbox.
Added major improvement on native search screen.
Added support of attachment in facebook feed inbox.
Added display name on inbound email
Added email collapsable feature on email threads
Improvements in assignment UI
Added day separator UI in all messaging inbox
Thread operations(Close, Spam, Trash, Assign, Tagging) will update in realtime.
Resolved minor bug fixes.
Added major improvement on native search screen.
Added support of attachment in facebook feed inbox.
Added display name on inbound email
Added email collapsable feature on email threads
Improvements in assignment UI
Added day separator UI in all messaging inbox
Thread operations(Close, Spam, Trash, Assign, Tagging) will update in realtime.
Resolved minor bug fixes.
3.3.2
Apr 25, 2023
Added facebook feed inbox
Added unassign option field
Added create tag option
Improved reply editor for all messaging inboxes
Bug fixes and improvements
Added unassign option field
Added create tag option
Improved reply editor for all messaging inboxes
Bug fixes and improvements
3.3.1
Apr 24, 2023
Added facebook feed inbox
Added unassign option field
Added create tag option
Improved reply editor for all messaging inboxes
Bug fixes and improvements
Added unassign option field
Added create tag option
Improved reply editor for all messaging inboxes
Bug fixes and improvements
Helpwise FAQ
Click here to learn how to download Helpwise in restricted country or region.
Check the following list to see the minimum requirements of Helpwise.
iPhone
Requires iOS 12.0 or later.
iPad
Requires iPadOS 12.0 or later.
iPod touch
Requires iOS 12.0 or later.
Helpwise supports English