Gorgias Helpdesk
免費
0.35.0for iPhone, iPad and more
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Gorgias Helpdesk 螢幕截圖
About Gorgias Helpdesk
The Gorgias mobile application gives you access to a true all-in-one help desk experience while at the office or on-the-go. View and respond to email, live chat, phone, Facebook, Instagram, contact us page through one unified, mobile platform so you can streamline your support tickets, saving you time and money.
From our mobile app, you can:
Provide Customer Service On Every CRM Channel
- Manage conversations from email, live chat, phone, and social in one helpdesk
- See the full customer live chat and message history across different channels in one view
- Provide support for multiple stores
Cut Customer Support Time In Half
- Respond instantly with live chat
- See customer support details and orders right next to the ticket
- Respond in one click using pre-made templates
- Use Macros (variables like order status, shipping date, etc.) to pre-fill answers
Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify and Magento stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.
From our mobile app, you can:
Provide Customer Service On Every CRM Channel
- Manage conversations from email, live chat, phone, and social in one helpdesk
- See the full customer live chat and message history across different channels in one view
- Provide support for multiple stores
Cut Customer Support Time In Half
- Respond instantly with live chat
- See customer support details and orders right next to the ticket
- Respond in one click using pre-made templates
- Use Macros (variables like order status, shipping date, etc.) to pre-fill answers
Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify and Magento stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.
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最新版本0.35.0更新日誌
Last updated on 2024年02月29日
歷史版本
- Fix incorrect view listing.
- General stability improvements and updates.
- General stability improvements and updates.
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Version History
0.35.0
2024年02月29日
- Fix incorrect view listing.
- General stability improvements and updates.
- General stability improvements and updates.
0.34.0
2023年12月07日
- General stability improvements and updates.
0.33.0
2023年11月28日
- General stability improvements and updates.
0.32.0
2023年10月24日
- General stability improvements and updates.
0.31.0
2023年07月24日
- General stability improvements and updates.
- Realtime updates fix (view counts, agent status and general notifications).
- Realtime updates fix (view counts, agent status and general notifications).
0.30.0
2023年04月20日
- Two factor authentication support (2FA).
- Screen navigation system improvements.
- General stability improvements and updates.
- Screen navigation system improvements.
- General stability improvements and updates.
0.28.0
2022年06月09日
- Screen navigation system improvements.
- Link formatting in messages has been fixed.
- Security and stability improvements.
- Link formatting in messages has been fixed.
- Security and stability improvements.
0.24.0
2022年03月02日
Various bug fixes.
0.23.0
2021年10月05日
* Fixed bug that made channel icons not display.
* Minor bug fixes.
* Fixed stability issues.
* Minor bug fixes.
* Fixed stability issues.
0.22.0
2021年07月13日
Bug fixes and improvements in this version include:
* Fixed bug that made the links inactive on the Customer Info screen
* Fixed stability issues
* Fixed bug that made the links inactive on the Customer Info screen
* Fixed stability issues
0.21.0
2021年06月15日
Bug fixes and improvements in this version include:
We’ve implemented view sections in the mobile app!
You will now be able to see the same view organisation that you have set up in the web app with the ability to scroll the navigation bar and collapse sections.
We’ve implemented view sections in the mobile app!
You will now be able to see the same view organisation that you have set up in the web app with the ability to scroll the navigation bar and collapse sections.
0.20.0
2021年03月12日
Bug fixes and improvements in this version include:
* Fixed stability issues
* Fixed stability issues
0.19.0
2021年02月23日
Bug fixes and improvements in this version include:
* Fixed stability issues
* Fixed stability issues
0.18.0
2021年02月16日
Bug fixes and improvements in this version include:
* Fixed stability issues
* Tickets searching introduced
* Fixed stability issues
* Tickets searching introduced
0.17.0
2020年09月11日
Bug fixes and improvements in this version include:
* Fixed stability issues
* Fixed stability issues
0.16.0
2020年07月23日
Bug fixes and improvements in this version include:
* Fixed stability issues
* Fixed stability issues
0.15.0
2020年07月04日
Bug fixes and improvements in this version include:
* Submit a new ticket
* Fixed stability issues
* Submit a new ticket
* Fixed stability issues
0.14.0
2020年05月28日
Bug fixes and improvements in this version include:
* Fixed stability issues
* Fixed stability issues
0.13.0
2020年04月28日
Bug fixes and improvements in this version include:
* Various small UI improvements
* Fixed stability issues
* Various small UI improvements
* Fixed stability issues
0.12.0
2020年03月19日
Bug fixes and improvements in this version include:
* Attaching files to reply messages
* Fixed stability issues
* Attaching files to reply messages
* Fixed stability issues
0.11.0
2020年02月12日
Bug fixes and improvements in this version include:
* Infinite scroll support on macro and tags list screens
* "Show password" button on the login screen
* Infinite scroll support on macro and tags list screens
* "Show password" button on the login screen
0.10.0
2020年01月18日
Bug fixes and improvements in this version include:
* View list UI improvements
* Fixed stability issues
* View list UI improvements
* Fixed stability issues
0.9.0
2019年12月11日
Bug fixes and improvements in this version include:
* Sending messages with CMD+Enter external keyboard shortcut
* Fixed stability issues
* Sending messages with CMD+Enter external keyboard shortcut
* Fixed stability issues
0.8.0
2019年11月26日
Bug fixes and improvements in this version include:
* Landscape orientation support on tablet devices
* Fixed stability issues
* Landscape orientation support on tablet devices
* Fixed stability issues
0.7.0
2019年10月15日
Bug fixes and improvements in this version include:
* Fixed stability issues
* Fix iOS 13 startup issues
* Fixed stability issues
* Fix iOS 13 startup issues
Gorgias Helpdesk FAQ
點擊此處瞭解如何在受限國家或地區下載Gorgias Helpdesk。
以下為Gorgias Helpdesk的最低配置要求。
iPhone
須使用 iOS 12.0 或以上版本。
iPad
須使用 iPadOS 12.0 或以上版本。
iPod touch
須使用 iOS 12.0 或以上版本。
Gorgias Helpdesk支持英文