Gorgias Helpdesk
Gratis
0.35.0for iPhone, iPad and more
Age Rating
لقطات الشاشة لـ Gorgias Helpdesk
About Gorgias Helpdesk
The Gorgias mobile application gives you access to a true all-in-one help desk experience while at the office or on-the-go. View and respond to email, live chat, phone, Facebook, Instagram, contact us page through one unified, mobile platform so you can streamline your support tickets, saving you time and money.
From our mobile app, you can:
Provide Customer Service On Every CRM Channel
- Manage conversations from email, live chat, phone, and social in one helpdesk
- See the full customer live chat and message history across different channels in one view
- Provide support for multiple stores
Cut Customer Support Time In Half
- Respond instantly with live chat
- See customer support details and orders right next to the ticket
- Respond in one click using pre-made templates
- Use Macros (variables like order status, shipping date, etc.) to pre-fill answers
Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify and Magento stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.
From our mobile app, you can:
Provide Customer Service On Every CRM Channel
- Manage conversations from email, live chat, phone, and social in one helpdesk
- See the full customer live chat and message history across different channels in one view
- Provide support for multiple stores
Cut Customer Support Time In Half
- Respond instantly with live chat
- See customer support details and orders right next to the ticket
- Respond in one click using pre-made templates
- Use Macros (variables like order status, shipping date, etc.) to pre-fill answers
Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify and Magento stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.
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تحديث لأحدث إصدار 0.35.0
Last updated on 29/02/2024
الإصدارات القديمة
- Fix incorrect view listing.
- General stability improvements and updates.
- General stability improvements and updates.
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Version History
0.35.0
29/02/2024
- Fix incorrect view listing.
- General stability improvements and updates.
- General stability improvements and updates.
0.34.0
07/12/2023
- General stability improvements and updates.
0.33.0
28/11/2023
- General stability improvements and updates.
0.32.0
24/10/2023
- General stability improvements and updates.
0.31.0
24/07/2023
- General stability improvements and updates.
- Realtime updates fix (view counts, agent status and general notifications).
- Realtime updates fix (view counts, agent status and general notifications).
0.30.0
20/04/2023
- Two factor authentication support (2FA).
- Screen navigation system improvements.
- General stability improvements and updates.
- Screen navigation system improvements.
- General stability improvements and updates.
0.28.0
09/06/2022
- Screen navigation system improvements.
- Link formatting in messages has been fixed.
- Security and stability improvements.
- Link formatting in messages has been fixed.
- Security and stability improvements.
0.24.0
02/03/2022
Various bug fixes.
0.23.0
05/10/2021
* Fixed bug that made channel icons not display.
* Minor bug fixes.
* Fixed stability issues.
* Minor bug fixes.
* Fixed stability issues.
0.22.0
13/07/2021
Bug fixes and improvements in this version include:
* Fixed bug that made the links inactive on the Customer Info screen
* Fixed stability issues
* Fixed bug that made the links inactive on the Customer Info screen
* Fixed stability issues
0.21.0
15/06/2021
Bug fixes and improvements in this version include:
We’ve implemented view sections in the mobile app!
You will now be able to see the same view organisation that you have set up in the web app with the ability to scroll the navigation bar and collapse sections.
We’ve implemented view sections in the mobile app!
You will now be able to see the same view organisation that you have set up in the web app with the ability to scroll the navigation bar and collapse sections.
0.20.0
12/03/2021
Bug fixes and improvements in this version include:
* Fixed stability issues
* Fixed stability issues
0.19.0
23/02/2021
Bug fixes and improvements in this version include:
* Fixed stability issues
* Fixed stability issues
0.18.0
16/02/2021
Bug fixes and improvements in this version include:
* Fixed stability issues
* Tickets searching introduced
* Fixed stability issues
* Tickets searching introduced
0.17.0
11/09/2020
Bug fixes and improvements in this version include:
* Fixed stability issues
* Fixed stability issues
0.16.0
23/07/2020
Bug fixes and improvements in this version include:
* Fixed stability issues
* Fixed stability issues
0.15.0
04/07/2020
Bug fixes and improvements in this version include:
* Submit a new ticket
* Fixed stability issues
* Submit a new ticket
* Fixed stability issues
0.14.0
28/05/2020
Bug fixes and improvements in this version include:
* Fixed stability issues
* Fixed stability issues
0.13.0
28/04/2020
Bug fixes and improvements in this version include:
* Various small UI improvements
* Fixed stability issues
* Various small UI improvements
* Fixed stability issues
0.12.0
19/03/2020
Bug fixes and improvements in this version include:
* Attaching files to reply messages
* Fixed stability issues
* Attaching files to reply messages
* Fixed stability issues
0.11.0
12/02/2020
Bug fixes and improvements in this version include:
* Infinite scroll support on macro and tags list screens
* "Show password" button on the login screen
* Infinite scroll support on macro and tags list screens
* "Show password" button on the login screen
0.10.0
18/01/2020
Bug fixes and improvements in this version include:
* View list UI improvements
* Fixed stability issues
* View list UI improvements
* Fixed stability issues
0.9.0
11/12/2019
Bug fixes and improvements in this version include:
* Sending messages with CMD+Enter external keyboard shortcut
* Fixed stability issues
* Sending messages with CMD+Enter external keyboard shortcut
* Fixed stability issues
0.8.0
26/11/2019
Bug fixes and improvements in this version include:
* Landscape orientation support on tablet devices
* Fixed stability issues
* Landscape orientation support on tablet devices
* Fixed stability issues
0.7.0
15/10/2019
Bug fixes and improvements in this version include:
* Fixed stability issues
* Fix iOS 13 startup issues
* Fixed stability issues
* Fix iOS 13 startup issues
Gorgias Helpdesk FAQ
انقر هنا لمعرفة كيفية تنزيل Gorgias Helpdesk في بلد أو منطقة محظورة.
تحقق من القائمة التالية لمعرفة الحد الأدنى من المتطلبات Gorgias Helpdesk.
iPhone
Requiere iOS 12.0 o posterior.
iPad
Requiere iPadOS 12.0 o posterior.
iPod touch
Requiere iOS 12.0 o posterior.
Gorgias Helpdesk هي مدعومة على اللغات Inglés