Enterprise Service Management
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2024.2.0for iPhone, iPod touch
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Enterprise Service Management 螢幕截圖
About Enterprise Service Management
The Enterprise Service Management mobile app is the mobile version of Service Management Automation.
Via Service Portal mode, end-users can:
Search service or support offerings, knowledge articles and news
Browse the service or support offerings
Create new service or support requests
Approve or deny the request approvals or change approvals
Accept or reject resolved requests
Smart ticketing and Virtual Agent support
Switch between different tenants
Via agent mode, agent users can:
Search for specific requests/incidents, CIs, people, and knowledge articles or news
View the requests/tasks/incidents in my views
Filter request/task/incident list. For example, filter the requests in a specific priority
Update the detailed information of a request/task/incident
Post comments to a request/task/incident
Add solution or suggested solution to a request/incident
View the detailed information of Person records and contact the person by tapping the phone number, the email address or the location
For full details of our new release please go to OpenText online documentation :
https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes
IMPORTANT: This software requires connectivity to the OpenText Service Management Automation Suite. You may activate the mobile app by scanning a QR code from your company’s Service Management Automation Service Portal web site. You may also contact your IT administrator for an activation URL.
Via Service Portal mode, end-users can:
Search service or support offerings, knowledge articles and news
Browse the service or support offerings
Create new service or support requests
Approve or deny the request approvals or change approvals
Accept or reject resolved requests
Smart ticketing and Virtual Agent support
Switch between different tenants
Via agent mode, agent users can:
Search for specific requests/incidents, CIs, people, and knowledge articles or news
View the requests/tasks/incidents in my views
Filter request/task/incident list. For example, filter the requests in a specific priority
Update the detailed information of a request/task/incident
Post comments to a request/task/incident
Add solution or suggested solution to a request/incident
View the detailed information of Person records and contact the person by tapping the phone number, the email address or the location
For full details of our new release please go to OpenText online documentation :
https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes
IMPORTANT: This software requires connectivity to the OpenText Service Management Automation Suite. You may activate the mobile app by scanning a QR code from your company’s Service Management Automation Service Portal web site. You may also contact your IT administrator for an activation URL.
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最新版本2024.2.0更新日誌
Last updated on 2024年03月28日
歷史版本
Fixes some entity form issues.
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Version History
2024.2.0
2024年03月28日
Fixes some entity form issues.
2024.1.3
2024年03月03日
The provider account of the mobile app is now transferred from Micro Focus to OpenText. You may need to log in again after upgrade.
2024.1.2
2024年03月01日
Fix the save failed issue when updating the comment of tickets in agent mode.
2024.1.1
2024年02月09日
fix classic VA issue.
2024.1.0
2024年01月04日
- The custom applications built in Studio are generally available in the mobile app.
In the Agent mode, the mobile app users can search for, view, and edit their records. In the Service Portal mode, the mobile app users can approve the custom application records.
- The Aviator capability is now available in the mobile app.
In the Agent mode, the mobile app users can search for, view, and edit their records. In the Service Portal mode, the mobile app users can approve the custom application records.
- The Aviator capability is now available in the mobile app.
2023.10.00
2023年09月28日
- You can now view the public requests in the mobile app.
- You can view the requests that you are following in the mobile app.
- Now you can change the app language and view the version number from the Account page.
- You can view the requests that you are following in the mobile app.
- Now you can change the app language and view the version number from the Account page.
2023.
2023年09月27日
- You can now view the public requests in the mobile app.
- You can view the requests that you are following in the mobile app.
- Now you can change the app language and view the version number from the Account page.
- The user interfaces of Android devices are now improved to align with the UI design for iOS devices.
- You can view the requests that you are following in the mobile app.
- Now you can change the app language and view the version number from the Account page.
- The user interfaces of Android devices are now improved to align with the UI design for iOS devices.
2023.05.04
2023年09月07日
Fix the loading issue of entity detail page for Agent mode.
2023.05.03
2023年07月13日
Fix some rule applying issues.
2023.05.02
2023年06月12日
Fixed the business rules issue when adding or editing solution in agent mode.
2023.05.01
2023年05月31日
Support BYOA approvals in Portal Mobile.
2023.05.00
2023年05月17日
- The News module is displayed under the search bar. You can: Tap the News card to view details; Swipe left or right to view the next or previous news card; tap the news icon next to the search bar to view the full news list.
- If you defined a Hide tab rule, the rule is also applied to the records when you use the mobile app.
- If you defined a Hide tab rule, the rule is also applied to the records when you use the mobile app.
2023.02.03
2023年04月13日
1. Fixed the comment issue in Agent mode for some specific scenario.
2. Enhanced the localization for unsupported languages.
2. Enhanced the localization for unsupported languages.
2023.02.02
2023年03月24日
- Fixed some logic issue about applying business rules.
- Resolved the crash problem in some special case.
- Fixed some localization issues.
- Resolved the crash problem in some special case.
- Fixed some localization issues.
2023.02.01
2023年03月10日
Fixed the article image not shown issue in tenant moved environment.
Fixed some login Web View issue for SSO authentication.
Fixed some login Web View issue for SSO authentication.
2023.02.00
2023年02月10日
- The To-do card module is now replaced by the Quick Launch module in the Service Portal mode for SMAX, providing quick access to the Approvals, Require Action, and My Requests pages.
- When you perform a Reject or Approve action, a dialog box is displayed and prompts you to add comments. The Show quick approval setting is also applicable to the mobile app.
- If you defined a category tile with a URL for Service Portal, the URL can also be launched in the mobile app.
- When you perform a Reject or Approve action, a dialog box is displayed and prompts you to add comments. The Show quick approval setting is also applicable to the mobile app.
- If you defined a category tile with a URL for Service Portal, the URL can also be launched in the mobile app.
2022.11.04
2022年12月20日
Fix some rendering rule issues.
2022.11.03
2022年12月12日
Improve the accessibility of Category titles when no background color or picture configured.
2022.11.02
2022年12月05日
Fix the issue about Agent My Views.
2022.11.01
2022年11月18日
Fix localization issue in WebView scenario
2022.11.00
2022年11月11日
- The asset receiving feature is now available in the Agent mode.
-You can receive the Devices and the Infrastructure & Peripheral assets from the Receive Assets icon in the Apps banner.
-After you received the Devices and Infrastructure & Peripheral assets, you can view the receiving history from the Receive Reports icon in the Apps banner.
- You can now customize the Mobile Device Detail and Mobile InfrastructurePeripheral Detail forms from Studio.
- The default setting of Enable Agent Mobile is changed to On.
-You can receive the Devices and the Infrastructure & Peripheral assets from the Receive Assets icon in the Apps banner.
-After you received the Devices and Infrastructure & Peripheral assets, you can view the receiving history from the Receive Reports icon in the Apps banner.
- You can now customize the Mobile Device Detail and Mobile InfrastructurePeripheral Detail forms from Studio.
- The default setting of Enable Agent Mobile is changed to On.
2022.08.03
2022年10月01日
Fix issue about dynamic form
2022.08.02
2022年08月27日
Fixing cache issues
2022.08.01
2022年08月15日
Bug fixing
2022.08.00
2022年08月01日
What's new in 2022.08.x
Agent mode
* CI management is now supported in the Agent mode:
* You can add and manage Views for Device, Infrastructure & Peripheral, System Element, and Actual Service.
* You can edit the Device and Infrastructure & Peripheral CI records.
Service Portal mode
When you submit a request from an offering in the mobile app, the Creation source field of this request will be set to Mobile.
Agent mode
* CI management is now supported in the Agent mode:
* You can add and manage Views for Device, Infrastructure & Peripheral, System Element, and Actual Service.
* You can edit the Device and Infrastructure & Peripheral CI records.
Service Portal mode
When you submit a request from an offering in the mobile app, the Creation source field of this request will be set to Mobile.
Enterprise Service Management FAQ
點擊此處瞭解如何在受限國家或地區下載Enterprise Service Management。
以下為Enterprise Service Management的最低配置要求。
iPhone
須使用 iOS 15.0 或以上版本。
iPod touch
須使用 iOS 15.0 或以上版本。
Enterprise Service Management支持丹麥文, 俄文, 土耳其文, 巴克摩挪威文, 希伯來文, 希臘文, 德文, 意大利文, 日文, 法文, 波蘭文, 瑞典文, 簡體中文, 英文, 荷蘭文, 葡萄牙文, 西班牙文, 阿拉伯文, 韓文
