Enterprise Service Management
Free
2024.2.0for iPhone, iPod touch
Age Rating
Enterprise Service Management Screenshots
About Enterprise Service Management
The Enterprise Service Management mobile app is the mobile version of Service Management Automation.
Via Service Portal mode, end-users can:
Search service or support offerings, knowledge articles and news
Browse the service or support offerings
Create new service or support requests
Approve or deny the request approvals or change approvals
Accept or reject resolved requests
Smart ticketing and Virtual Agent support
Switch between different tenants
Via agent mode, agent users can:
Search for specific requests/incidents, CIs, people, and knowledge articles or news
View the requests/tasks/incidents in my views
Filter request/task/incident list. For example, filter the requests in a specific priority
Update the detailed information of a request/task/incident
Post comments to a request/task/incident
Add solution or suggested solution to a request/incident
View the detailed information of Person records and contact the person by tapping the phone number, the email address or the location
For full details of our new release please go to OpenText online documentation :
https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes
IMPORTANT: This software requires connectivity to the OpenText Service Management Automation Suite. You may activate the mobile app by scanning a QR code from your company’s Service Management Automation Service Portal web site. You may also contact your IT administrator for an activation URL.
Via Service Portal mode, end-users can:
Search service or support offerings, knowledge articles and news
Browse the service or support offerings
Create new service or support requests
Approve or deny the request approvals or change approvals
Accept or reject resolved requests
Smart ticketing and Virtual Agent support
Switch between different tenants
Via agent mode, agent users can:
Search for specific requests/incidents, CIs, people, and knowledge articles or news
View the requests/tasks/incidents in my views
Filter request/task/incident list. For example, filter the requests in a specific priority
Update the detailed information of a request/task/incident
Post comments to a request/task/incident
Add solution or suggested solution to a request/incident
View the detailed information of Person records and contact the person by tapping the phone number, the email address or the location
For full details of our new release please go to OpenText online documentation :
https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes
IMPORTANT: This software requires connectivity to the OpenText Service Management Automation Suite. You may activate the mobile app by scanning a QR code from your company’s Service Management Automation Service Portal web site. You may also contact your IT administrator for an activation URL.
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What's New in the Latest Version 2024.2.0
Last updated on Mar 28, 2024
Old Versions
Fixes some entity form issues.
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Version History
2024.2.0
Mar 28, 2024
Fixes some entity form issues.
2024.1.3
Mar 3, 2024
The provider account of the mobile app is now transferred from Micro Focus to OpenText. You may need to log in again after upgrade.
2024.1.2
Mar 1, 2024
Fix the save failed issue when updating the comment of tickets in agent mode.
2024.1.1
Feb 9, 2024
fix classic VA issue.
2024.1.0
Jan 4, 2024
- The custom applications built in Studio are generally available in the mobile app.
In the Agent mode, the mobile app users can search for, view, and edit their records. In the Service Portal mode, the mobile app users can approve the custom application records.
- The Aviator capability is now available in the mobile app.
In the Agent mode, the mobile app users can search for, view, and edit their records. In the Service Portal mode, the mobile app users can approve the custom application records.
- The Aviator capability is now available in the mobile app.
2023.10.00
Sep 28, 2023
- You can now view the public requests in the mobile app.
- You can view the requests that you are following in the mobile app.
- Now you can change the app language and view the version number from the Account page.
- You can view the requests that you are following in the mobile app.
- Now you can change the app language and view the version number from the Account page.
2023.
Sep 27, 2023
- You can now view the public requests in the mobile app.
- You can view the requests that you are following in the mobile app.
- Now you can change the app language and view the version number from the Account page.
- The user interfaces of Android devices are now improved to align with the UI design for iOS devices.
- You can view the requests that you are following in the mobile app.
- Now you can change the app language and view the version number from the Account page.
- The user interfaces of Android devices are now improved to align with the UI design for iOS devices.
2023.05.04
Sep 7, 2023
Fix the loading issue of entity detail page for Agent mode.
2023.05.03
Jul 13, 2023
Fix some rule applying issues.
2023.05.02
Jun 12, 2023
Fixed the business rules issue when adding or editing solution in agent mode.
2023.05.01
May 31, 2023
Support BYOA approvals in Portal Mobile.
2023.05.00
May 17, 2023
- The News module is displayed under the search bar. You can: Tap the News card to view details; Swipe left or right to view the next or previous news card; tap the news icon next to the search bar to view the full news list.
- If you defined a Hide tab rule, the rule is also applied to the records when you use the mobile app.
- If you defined a Hide tab rule, the rule is also applied to the records when you use the mobile app.
2023.02.03
Apr 13, 2023
1. Fixed the comment issue in Agent mode for some specific scenario.
2. Enhanced the localization for unsupported languages.
2. Enhanced the localization for unsupported languages.
2023.02.02
Mar 24, 2023
- Fixed some logic issue about applying business rules.
- Resolved the crash problem in some special case.
- Fixed some localization issues.
- Resolved the crash problem in some special case.
- Fixed some localization issues.
2023.02.01
Mar 10, 2023
Fixed the article image not shown issue in tenant moved environment.
Fixed some login Web View issue for SSO authentication.
Fixed some login Web View issue for SSO authentication.
2023.02.00
Feb 10, 2023
- The To-do card module is now replaced by the Quick Launch module in the Service Portal mode for SMAX, providing quick access to the Approvals, Require Action, and My Requests pages.
- When you perform a Reject or Approve action, a dialog box is displayed and prompts you to add comments. The Show quick approval setting is also applicable to the mobile app.
- If you defined a category tile with a URL for Service Portal, the URL can also be launched in the mobile app.
- When you perform a Reject or Approve action, a dialog box is displayed and prompts you to add comments. The Show quick approval setting is also applicable to the mobile app.
- If you defined a category tile with a URL for Service Portal, the URL can also be launched in the mobile app.
2022.11.04
Dec 20, 2022
Fix some rendering rule issues.
2022.11.03
Dec 12, 2022
Improve the accessibility of Category titles when no background color or picture configured.
2022.11.02
Dec 5, 2022
Fix the issue about Agent My Views.
2022.11.01
Nov 18, 2022
Fix localization issue in WebView scenario
2022.11.00
Nov 11, 2022
- The asset receiving feature is now available in the Agent mode.
-You can receive the Devices and the Infrastructure & Peripheral assets from the Receive Assets icon in the Apps banner.
-After you received the Devices and Infrastructure & Peripheral assets, you can view the receiving history from the Receive Reports icon in the Apps banner.
- You can now customize the Mobile Device Detail and Mobile InfrastructurePeripheral Detail forms from Studio.
- The default setting of Enable Agent Mobile is changed to On.
-You can receive the Devices and the Infrastructure & Peripheral assets from the Receive Assets icon in the Apps banner.
-After you received the Devices and Infrastructure & Peripheral assets, you can view the receiving history from the Receive Reports icon in the Apps banner.
- You can now customize the Mobile Device Detail and Mobile InfrastructurePeripheral Detail forms from Studio.
- The default setting of Enable Agent Mobile is changed to On.
2022.08.03
Oct 1, 2022
Fix issue about dynamic form
2022.08.02
Aug 27, 2022
Fixing cache issues
2022.08.01
Aug 15, 2022
Bug fixing
2022.08.00
Aug 1, 2022
What's new in 2022.08.x
Agent mode
* CI management is now supported in the Agent mode:
* You can add and manage Views for Device, Infrastructure & Peripheral, System Element, and Actual Service.
* You can edit the Device and Infrastructure & Peripheral CI records.
Service Portal mode
When you submit a request from an offering in the mobile app, the Creation source field of this request will be set to Mobile.
Agent mode
* CI management is now supported in the Agent mode:
* You can add and manage Views for Device, Infrastructure & Peripheral, System Element, and Actual Service.
* You can edit the Device and Infrastructure & Peripheral CI records.
Service Portal mode
When you submit a request from an offering in the mobile app, the Creation source field of this request will be set to Mobile.
Enterprise Service Management FAQ
Click here to learn how to download Enterprise Service Management in restricted country or region.
Check the following list to see the minimum requirements of Enterprise Service Management.
iPhone
Requires iOS 15.0 or later.
iPod touch
Requires iOS 15.0 or later.
Enterprise Service Management supports English, Arabic, Danish, Dutch, French, German, Greek, Hebrew, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Turkish
