Skiplino Admin

Name: Skiplino Admin
Rating: 4.5 (3 reviews)

免費

2.2.2for iPhone, iPad and more

4.5

3 Ratings

Skiplino Technologies W.L.L

Developer

64.8 MB

Size

2021年03月29日

Update Date

Business

About Skiplino Admin

Better way to measure customer retail experience and staff performance. Skiplino Admin helps collect customers feedback, monitor realtime information of queues and the speed of services & agents.

Here is how Skiplino Admin can help you improve customer experience:

|Real-time insights|
You will get real time insights of what’s happening with holistic view of branches, services and agents.

|Metrics that matters|
Getting the metrics that matters the most to help you take quick and smart decisions.

|Measure Retail Experience|
Knowing what is your customers retail experience and how they rate each service.

|Monitor performance|
Understanding the amount of customers served and speed of agents.

|Historical data|
Look back and compare improvements in customer retail experience and staff performance

|Ticketing|
Calling on customers and transferring them to the correct queue right from your mobile without the need of accessing the web platform

For more information visit: https://skiplino.com

最新版本2.2.2更新日誌

Last updated on 2021年03月29日

歷史版本

- Allow menu customization based on user role.

- As always, we strive to constantly enhance our products and services. If you face any trouble, please contact support@skiplino.com.

Version History

2.2.2

2021年03月29日

- Allow menu customization based on user role.

- As always, we strive to constantly enhance our products and services. If you face any trouble, please contact support@skiplino.com.

2.2.1

2020年12月08日

• Tickets reports: admin can view a detailed report for each ticket.
• Devices dashboard: admins can add, view, and edit devices (TVs and Tablets) using the app.
• A new feature for agents to put tickets on-hold.
• Supported multi-factor authentication.

- As always, we strive to constantly enhance our products and services. If you face any trouble, please contact support@skiplino.com.

2.1.12

2020年08月21日

- Fixed issue when calling from iPad.

- As always, we strive to constantly enhance our products and services. If you face any trouble, please contact support@skiplino.com.

2.1.11

2020年06月21日

In the new update, we have fixed various bugs and issues to improve your overall experience. As always, we strive to constantly enhance our products and services. If you face any trouble, please contact support@skiplino.com.

2.1.10

2020年04月29日

Thanks for using Skiplino. In the new update, we have fixed issues and exterminated bugs to improve your overall experience. As always, we strive to constantly enhance our products and services. If you face any trouble, please contact support@skiplino.com

2.1.9

2020年04月18日

Agents can now make video calls to customers who book a virtual branch service using the Skiplino Mobile App.

2.1.8

2020年04月17日

Agents can now make video calls to customers who book a virtual branch service using the Skiplino Mobile App.

2.1.6

2020年04月14日

- Agents now have access to more customer information such as their waiting time and visit history.
- Agents can view upcoming tickets using the Admin app.
- Agents can add private notes related to each ticket so they can review it later.

2.1.4

2020年04月13日

2.1.3

2019年02月07日

• Ability to change Agent Branch

2.1.1

2018年12月09日

• User reports and analytics
• Notifications page
• Tickets enhancements

2.1.0

2018年11月24日

We continually improve the reliability and speed of Skiplino through user feedback.

2.0.2

2018年10月18日

We continually improve the reliability and speed of Skiplino through user feedback.

2.0.1

2018年04月22日

We continually improve the reliability and speed of Skiplino through user feedback. Please make sure your Skiplino apps are always updated to enjoy a seamless user experience.

2.0

2018年01月30日

We are starting 2018 with a bang! Introducing the all new Skiplino Admin App, with all new features:
• Completely new app design
• The Agent app and Analytics app are now combined in one app
• More detailed analytics
• This app adapts to the access level authorized by the administrating account
• Agent section is now even simpler to use with clearer and bigger buttons
• Overall enhancements

Thank you for choosing Skiplino

1.3.1

2017年02月09日

- bug fixes

1.3

2017年01月17日

- fix charts layout
- support for iOS 10
- bug fixes

1.2.1

2016年11月08日

- bug fixes

1.2

2016年07月28日

- bug fixes