Skiplino Admin
Free
2.2.2for iPhone, iPad and more
4.5
3 Ratings
Skiplino Technologies W.L.L
Developer
64.8 MB
Size
Mar 29, 2021
Update Date
Business
Category
4+
Age Rating
Age Rating
Skiplino Admin Screenshots
About Skiplino Admin
Better way to measure customer retail experience and staff performance. Skiplino Admin helps collect customers feedback, monitor realtime information of queues and the speed of services & agents.
Here is how Skiplino Admin can help you improve customer experience:
|Real-time insights|
You will get real time insights of what’s happening with holistic view of branches, services and agents.
|Metrics that matters|
Getting the metrics that matters the most to help you take quick and smart decisions.
|Measure Retail Experience|
Knowing what is your customers retail experience and how they rate each service.
|Monitor performance|
Understanding the amount of customers served and speed of agents.
|Historical data|
Look back and compare improvements in customer retail experience and staff performance
|Ticketing|
Calling on customers and transferring them to the correct queue right from your mobile without the need of accessing the web platform
For more information visit: https://skiplino.com
Here is how Skiplino Admin can help you improve customer experience:
|Real-time insights|
You will get real time insights of what’s happening with holistic view of branches, services and agents.
|Metrics that matters|
Getting the metrics that matters the most to help you take quick and smart decisions.
|Measure Retail Experience|
Knowing what is your customers retail experience and how they rate each service.
|Monitor performance|
Understanding the amount of customers served and speed of agents.
|Historical data|
Look back and compare improvements in customer retail experience and staff performance
|Ticketing|
Calling on customers and transferring them to the correct queue right from your mobile without the need of accessing the web platform
For more information visit: https://skiplino.com
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What's New in the Latest Version 2.2.2
Last updated on Mar 29, 2021
Old Versions
- Allow menu customization based on user role.
- As always, we strive to constantly enhance our products and services. If you face any trouble, please contact support@skiplino.com.
- As always, we strive to constantly enhance our products and services. If you face any trouble, please contact support@skiplino.com.
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Version History
2.2.2
Mar 29, 2021
- Allow menu customization based on user role.
- As always, we strive to constantly enhance our products and services. If you face any trouble, please contact support@skiplino.com.
- As always, we strive to constantly enhance our products and services. If you face any trouble, please contact support@skiplino.com.
2.2.1
Dec 8, 2020
• Tickets reports: admin can view a detailed report for each ticket.
• Devices dashboard: admins can add, view, and edit devices (TVs and Tablets) using the app.
• A new feature for agents to put tickets on-hold.
• Supported multi-factor authentication.
- As always, we strive to constantly enhance our products and services. If you face any trouble, please contact support@skiplino.com.
• Devices dashboard: admins can add, view, and edit devices (TVs and Tablets) using the app.
• A new feature for agents to put tickets on-hold.
• Supported multi-factor authentication.
- As always, we strive to constantly enhance our products and services. If you face any trouble, please contact support@skiplino.com.
2.1.12
Aug 21, 2020
- Fixed issue when calling from iPad.
- As always, we strive to constantly enhance our products and services. If you face any trouble, please contact support@skiplino.com.
- As always, we strive to constantly enhance our products and services. If you face any trouble, please contact support@skiplino.com.
2.1.11
Jun 21, 2020
In the new update, we have fixed various bugs and issues to improve your overall experience. As always, we strive to constantly enhance our products and services. If you face any trouble, please contact support@skiplino.com.
2.1.10
Apr 29, 2020
Thanks for using Skiplino. In the new update, we have fixed issues and exterminated bugs to improve your overall experience. As always, we strive to constantly enhance our products and services. If you face any trouble, please contact support@skiplino.com
2.1.9
Apr 18, 2020
Agents can now make video calls to customers who book a virtual branch service using the Skiplino Mobile App.
2.1.8
Apr 17, 2020
Agents can now make video calls to customers who book a virtual branch service using the Skiplino Mobile App.
2.1.6
Apr 14, 2020
- Agents now have access to more customer information such as their waiting time and visit history.
- Agents can view upcoming tickets using the Admin app.
- Agents can add private notes related to each ticket so they can review it later.
- Agents can view upcoming tickets using the Admin app.
- Agents can add private notes related to each ticket so they can review it later.
2.1.4
Apr 13, 2020
- Agents now have access to more customer information such as their waiting time and visit history.
- Agents can view upcoming tickets using the Admin app.
- Agents can add private notes related to each ticket so they can review it later.
- Agents can view upcoming tickets using the Admin app.
- Agents can add private notes related to each ticket so they can review it later.
2.1.3
Feb 7, 2019
• Ability to change Agent Branch
2.1.1
Dec 9, 2018
• User reports and analytics
• Notifications page
• Tickets enhancements
• Notifications page
• Tickets enhancements
2.1.0
Nov 24, 2018
We continually improve the reliability and speed of Skiplino through user feedback.
2.0.2
Oct 18, 2018
We continually improve the reliability and speed of Skiplino through user feedback.
2.0.1
Apr 22, 2018
We continually improve the reliability and speed of Skiplino through user feedback. Please make sure your Skiplino apps are always updated to enjoy a seamless user experience.
2.0
Jan 30, 2018
We are starting 2018 with a bang! Introducing the all new Skiplino Admin App, with all new features:
• Completely new app design
• The Agent app and Analytics app are now combined in one app
• More detailed analytics
• This app adapts to the access level authorized by the administrating account
• Agent section is now even simpler to use with clearer and bigger buttons
• Overall enhancements
Thank you for choosing Skiplino
• Completely new app design
• The Agent app and Analytics app are now combined in one app
• More detailed analytics
• This app adapts to the access level authorized by the administrating account
• Agent section is now even simpler to use with clearer and bigger buttons
• Overall enhancements
Thank you for choosing Skiplino
1.3.1
Feb 9, 2017
- bug fixes
1.3
Jan 17, 2017
- fix charts layout
- support for iOS 10
- bug fixes
- support for iOS 10
- bug fixes
1.2.1
Nov 8, 2016
- bug fixes
1.2
Jul 28, 2016
- bug fixes
1.1
Jul 14, 2016
- Agent ticket calling
- Bug fixes
- Bug fixes
1.0
Jun 23, 2016
Skiplino Admin FAQ
Click here to learn how to download Skiplino Admin in restricted country or region.
Check the following list to see the minimum requirements of Skiplino Admin.
iPhone
Requires iOS 11.0 or later.
iPad
Requires iPadOS 11.0 or later.
iPod touch
Requires iOS 11.0 or later.
Skiplino Admin supports English
