SysAid Helpdesk App
免費
2.7.4for iPhone, iPod touch
3.3
13 Ratings
SysAid Technologies Ltd.
Developer
1.8 MB
Size
2014年06月03日
Update Date
Business
Category
4+
Age Rating
Age Rating
SysAid Helpdesk App 螢幕截圖
About SysAid Helpdesk App
Manage your IT help desk and assets when you’re on the go!
SysAid Help Desk App enables you to respond to service requests and manage your assets anywhere, anytime. Whether you’re on the road or simply away from your computer, SysAid Help Desk App gives you the flexibility you need to deliver superior help desk support anywhere, any time.
With the trademark simplicity and ease-of-use of SysAid’s IT Management platform, SysAid Help Desk App allows you to:
● View all service requests assigned to your team
● Update the status, priority, due date, and other fields of a service request
● Create new service requests
● View a complete list of your assets, user, and companies
● Update the asset name, location, owner, and other fields
● Filter help desk and asset lists per field
● Navigate between views in an interface that's specially designed for your iPhone
● Receive Push Notifications to your iPhone relating to service requests under your responsibility
● Perform SysAid Remote Control sessions seamlessly
● Rotate your iPhone during a SysAid Remote Control session to switch to full view
SysAid Help Desk App is a free application included in SysAid IT Management Software, a powerful tool specially designed to help you automate your IT processes and work more efficiently. Its suite of fully-integrated modules includes Help Desk, Asset Management, Monitoring, Reports & Analysis, and an entire package built on ITIL best practices. With scalable editions for businesses of any size, SysAid enables IT professionals to maximize the success of their IT infrastructure.
Stay on track, in-the-know, and improve your IT performance with SysAid. IT’s that simple!
SysAid Help Desk App enables you to respond to service requests and manage your assets anywhere, anytime. Whether you’re on the road or simply away from your computer, SysAid Help Desk App gives you the flexibility you need to deliver superior help desk support anywhere, any time.
With the trademark simplicity and ease-of-use of SysAid’s IT Management platform, SysAid Help Desk App allows you to:
● View all service requests assigned to your team
● Update the status, priority, due date, and other fields of a service request
● Create new service requests
● View a complete list of your assets, user, and companies
● Update the asset name, location, owner, and other fields
● Filter help desk and asset lists per field
● Navigate between views in an interface that's specially designed for your iPhone
● Receive Push Notifications to your iPhone relating to service requests under your responsibility
● Perform SysAid Remote Control sessions seamlessly
● Rotate your iPhone during a SysAid Remote Control session to switch to full view
SysAid Help Desk App is a free application included in SysAid IT Management Software, a powerful tool specially designed to help you automate your IT processes and work more efficiently. Its suite of fully-integrated modules includes Help Desk, Asset Management, Monitoring, Reports & Analysis, and an entire package built on ITIL best practices. With scalable editions for businesses of any size, SysAid enables IT professionals to maximize the success of their IT infrastructure.
Stay on track, in-the-know, and improve your IT performance with SysAid. IT’s that simple!
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最新版本2.7.4更新日誌
Last updated on 2014年06月03日
歷史版本
New and redesigned app icon
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Version History
2.7.4
2014年06月03日
New and redesigned app icon
2.7.3
2014年05月02日
Fix some bugs
2.7.2
2013年12月12日
Support for end users.
Adjustments for ios 7 and iPhone 5
Fix some bugs.
Adjustments for ios 7 and iPhone 5
Fix some bugs.
2.6.1
2012年12月03日
Add support for SSO, IIS and NTLM
Add suppoprt for Linux servers
Under the hood optimiztions.
Bug fixes
Add suppoprt for Linux servers
Under the hood optimiztions.
Bug fixes
2.5.2
2012年02月22日
● New UI for lists and forms in the Mobile App has been improved.
● The menu bar on the Mobile App has been improved.
● The SysAid IT Mobile App now allows you to view messages from within a service request.
● The Users list and form are now available in the SysAid IT Mobile App.
● The Companies list and form now available in the SysAid IT Mobile App.
● The menu bar on the Mobile App has been improved.
● The SysAid IT Mobile App now allows you to view messages from within a service request.
● The Users list and form are now available in the SysAid IT Mobile App.
● The Companies list and form now available in the SysAid IT Mobile App.
2.0
2011年07月01日
• SysAid Help Desk App now supports Push Notifications from SysAid Server.
• SysAid Remote Control now accessible directly from the Help Desk App, and you can rotate your iPhone during the remote control session to switch to full view.
• SysAid Remote Control now accessible directly from the Help Desk App, and you can rotate your iPhone during the remote control session to switch to full view.
1.1
2010年07月26日
New and improved UI
Assets - New ! View and update your Assets
A Fix for SSL connection issues
A Fix to support special characters in the user and password
Improved error messages
OS 4 tested
Please note that SysAid Server 7.0.05 or up is required to enable these new features
Assets - New ! View and update your Assets
A Fix for SSL connection issues
A Fix to support special characters in the user and password
Improved error messages
OS 4 tested
Please note that SysAid Server 7.0.05 or up is required to enable these new features
1.0
2010年06月07日
SysAid Helpdesk App FAQ
點擊此處瞭解如何在受限國家或地區下載SysAid Helpdesk App。
以下為SysAid Helpdesk App的最低配置要求。
iPhone
須使用 iOS 6.0 或以上版本。
iPod touch
須使用 iOS 6.0 或以上版本。
SysAid Helpdesk App支持英文