VisualSupport - RemoteCall
免費
7.4.0003for iPhone, iPad and more
Age Rating
VisualSupport - RemoteCall 螢幕截圖
About VisualSupport - RemoteCall
Rsupport’s ‘VisualSupport – RemoteCall’ solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s ‘VisualSupport – RemoteCall’ solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection.
•Improve First Call Resolution
•Reduce Time to Resolution
•Increase Overall Satisfaction
[Key Features]
1.Real-time Video Streaming
- Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream.
2.Screen Capture
- Analyze issues more effectively by taking a screenshot of what the customer is streaming.
3.On-screen Drawing
- Mark important areas for the customer to see to communicate certain points more clearly.
4.Easy to Connect
- All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative.
[Receiving Video Support - Customers]
1.Download, install, and then launch the VisualSupport application.
2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3.Engage in real-time video support.
4.Close the application once video support session has ended.
•Improve First Call Resolution
•Reduce Time to Resolution
•Increase Overall Satisfaction
[Key Features]
1.Real-time Video Streaming
- Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream.
2.Screen Capture
- Analyze issues more effectively by taking a screenshot of what the customer is streaming.
3.On-screen Drawing
- Mark important areas for the customer to see to communicate certain points more clearly.
4.Easy to Connect
- All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative.
[Receiving Video Support - Customers]
1.Download, install, and then launch the VisualSupport application.
2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3.Engage in real-time video support.
4.Close the application once video support session has ended.
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最新版本7.4.0003更新日誌
Last updated on 2023年11月16日
歷史版本
- Other minor bug fixes
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Version History
7.4.0003
2023年11月16日
- Other minor bug fixes
7.2.0002
2022年11月15日
- Other minor bug fixes
7.1.0001
2022年04月13日
- Other minor bug fixes
7.0.4002
2022年01月10日
- Other minor bug fixes
7.0.3003
2021年10月20日
- Other minor bug fixes
7.0.2001
2021年06月21日
- Other minor bug fixes
7.0.1009
2021年04月12日
- Other minor bug fixes
7.0.1006
2020年12月07日
- Other minor bug fixes
7.0.1001
2020年10月26日
- Other minor bug fixes
6.0.27005
2020年04月13日
- Other minor bug fixes
6.0.26005
2019年12月17日
- Other minor bug fixes
6.0.26003
2019年12月16日
- Other minor bug fixes
6.0.25003
2019年09月24日
- Other minor bug fixes
6.0.24009
2019年07月22日
- Other minor bug fixes
6.0.23003
2018年12月17日
- Other minor bug fixes
6.0.22002
2018年10月22日
- Other minor bug fixes
6.0.21.008
2018年09月17日
- Other minor bug fixes
6.0.21003
2018年08月06日
- Other minor bug fixes
6.0.20002
2018年04月23日
- Added support to iPhone X.
- Other minor bugs and fixes.
- Other minor bugs and fixes.
6.0.18008
2017年11月27日
- Added a new feature : "Reverse connection method".
6.0.17007
2017年08月28日
- Other minor bug fixes
6.0.16003
2017年07月24日
- Other minor bug fixes
6.0.14001
2016年11月28日
- Other minor improvements and fixes.
3.0.51
2016年10月04日
- Added support to iOS 10
- Added support to IPv6
- Other minor bug fixes
- Added support to IPv6
- Other minor bug fixes
3.0.45
2016年07月29日
- Added support to IPv6.
- Fixed the voice chat issue.
- Fixed the voice chat issue.
VisualSupport - RemoteCall FAQ
點擊此處瞭解如何在受限國家或地區下載VisualSupport - RemoteCall。
以下為VisualSupport - RemoteCall的最低配置要求。
iPhone
須使用 iOS 13.0 或以上版本。
iPad
須使用 iPadOS 13.0 或以上版本。
iPod touch
須使用 iOS 13.0 或以上版本。
VisualSupport - RemoteCall支持日文, 法文, 簡體中文, 繁體中文, 英文, 葡萄牙文, 西班牙文, 韓文