WG Live Chat
Free
1.8.1for iPhone, iPad and more
Age Rating
WG Live Chat 螢幕截圖
About WG Live Chat
WG live chat software is a convenient application for businesses to connect with online shoppers without any wait. WGLCS ensures real-life customer service with which customers can be greeted and assisted in real time. Responses through email/phone call can be slow, but with WGLCS application, you can be available 24/7 to assist customers with their queries from your iPhone/iPad. Online customers run into dead-end all the time while trying to make a decent purchase and you can’t sit in front of your system all the time to assist online customers as a result of which buyers can easily plummet due to lack of assistance on a company’s website. However, WGLCS app allows customers quick-access for instant solutions with just a few keystrokes from your iPhone.
Some of its benefits are elaborated below:
1. Chat Prompts
Whenever a visitor lands on your website, a notification would automatically inform you of it. No need to check on the status of your visitors time and again as you will be prompted for each visitor. Therefore, a simple alert leads to establishing a hassle-free one-on-one interaction. Hence, your visitors are just a click away.
2. Ease of Use
All this Live Chat app requires is an iOS device and an internet connection, and then you’re all good to go. Just pick up your gizmo and proactively strike up a conversation with your online visitors.
3. Instant Chat Response and Fast Query Resolution
With the integration of WGLCS app, assistance for customers starts from the very moment they land on your webpage and continues until they leave. The conversation is quite akin to instant messaging where a chat window automatically opens up with a live rep offering help. While email and telephone entail lengthy delays, support through WGLCS ratchets up response time, thus adding more to customer gratification.
4. A 24/7 Touch point
Unlike any other similar application, live chat service is available and accessible 24/7. Research shows that 52 % of the customers would go elsewhere if there is a lack of efficient customer service. With WGLCS, there are no disruptions, no delays and customers can easily sidestep problems that come with lack of availability.
5. Capable of Catering to Multiple Industries
WGLCS app can be used to serve customers over a wide range of businesses. Currently, we cater to automotive, real estate, law, medical websites, travel, hospitality, IT and much more.
6. Multilingual Services
The services of this app aren’t confined to English. Its flexible, thus providing support in multiple languages. Simply install a language specific virtual keypad on your device and chat in the language of your choice.
7. A Rundown of Positive Implications
Instant responsiveness, query resolution and proactivity is all that is needed to win customers over. Taking into account all these factors, WGLCS:
• Adds to greater customer retention
• Reduces churn rate and shopping cart abandonment
• Creates loyal customer base
• Increases customer satisfaction
Some of its benefits are elaborated below:
1. Chat Prompts
Whenever a visitor lands on your website, a notification would automatically inform you of it. No need to check on the status of your visitors time and again as you will be prompted for each visitor. Therefore, a simple alert leads to establishing a hassle-free one-on-one interaction. Hence, your visitors are just a click away.
2. Ease of Use
All this Live Chat app requires is an iOS device and an internet connection, and then you’re all good to go. Just pick up your gizmo and proactively strike up a conversation with your online visitors.
3. Instant Chat Response and Fast Query Resolution
With the integration of WGLCS app, assistance for customers starts from the very moment they land on your webpage and continues until they leave. The conversation is quite akin to instant messaging where a chat window automatically opens up with a live rep offering help. While email and telephone entail lengthy delays, support through WGLCS ratchets up response time, thus adding more to customer gratification.
4. A 24/7 Touch point
Unlike any other similar application, live chat service is available and accessible 24/7. Research shows that 52 % of the customers would go elsewhere if there is a lack of efficient customer service. With WGLCS, there are no disruptions, no delays and customers can easily sidestep problems that come with lack of availability.
5. Capable of Catering to Multiple Industries
WGLCS app can be used to serve customers over a wide range of businesses. Currently, we cater to automotive, real estate, law, medical websites, travel, hospitality, IT and much more.
6. Multilingual Services
The services of this app aren’t confined to English. Its flexible, thus providing support in multiple languages. Simply install a language specific virtual keypad on your device and chat in the language of your choice.
7. A Rundown of Positive Implications
Instant responsiveness, query resolution and proactivity is all that is needed to win customers over. Taking into account all these factors, WGLCS:
• Adds to greater customer retention
• Reduces churn rate and shopping cart abandonment
• Creates loyal customer base
• Increases customer satisfaction
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最新版本1.8.1更新日誌
Last updated on 2022年11月21日
歷史版本
GDPR compliance
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Version History
1.8.1
2022年11月21日
GDPR compliance
1.8
2022年04月12日
GDPR compliance
1.6
2022年01月19日
IOS 15 upgrade fixes
1.5.2
2021年06月17日
UI Improvements
1.5.1
2021年06月16日
Bug fixes
1.5.0
2020年05月15日
UI Improvements
1.4.19
2020年02月13日
Video Involve fixes
1.4.17
2019年04月18日
Whatsapp messaging support added.
1.4.16
2019年01月11日
UI Improvements
1.4.15
2018年11月24日
UI Improvements
1.4.14
2018年10月31日
File sharing option added
UI improvements
UI improvements
1.4.13
2018年09月25日
UI Improvements
1.4.12
2018年09月06日
Chat To SMS implemented
Voip Functionality Improved UI
Voip Functionality Improved UI
1.4.11
2018年06月05日
Bug Fixes
1.4.10
2018年05月28日
Bug Fixes
1.4.9
2018年05月18日
Buzz Notifications
Bug fixes
Bug fixes
1.4.8
2018年05月02日
Chat to SMS support added
1.4.7
2018年04月26日
UI/UX improvements to standard UI
VOIP option added
VOIP option added
1.4.6
2018年03月28日
Client Buzz Sound added
1.4.5
2018年03月05日
Involve Video Stability
1.4.4
2018年02月22日
Push notification improvements
Claim Chat Stability
Claim Chat Stability
1.4.2
2018年02月16日
Claim chat workflow Integrated
Bug fixes
Bug fixes
1.4.1
2018年02月08日
Bug fixes
1.4.0
2018年02月04日
Bug fixes
UI Improvements
UI Improvements
1.3.9
2018年02月01日
UI improvements
Live Video Demo added for Clients
Live Video Demo added for Clients
WG Live Chat FAQ
點擊此處瞭解如何在受限國家或地區下載WG Live Chat。
以下為WG Live Chat的最低配置要求。
iPhone
Requires iOS 11.0 or later.
iPad
Requires iPadOS 11.0 or later.
iPod touch
Requires iOS 11.0 or later.
WG Live Chat支持English