WG Live Chat
Free
1.8.1for iPhone, iPad and more
Age Rating
WG Live Chat Screenshots
About WG Live Chat
WG live chat software is a convenient application for businesses to connect with online shoppers without any wait. WGLCS ensures real-life customer service with which customers can be greeted and assisted in real time. Responses through email/phone call can be slow, but with WGLCS application, you can be available 24/7 to assist customers with their queries from your iPhone/iPad. Online customers run into dead-end all the time while trying to make a decent purchase and you can’t sit in front of your system all the time to assist online customers as a result of which buyers can easily plummet due to lack of assistance on a company’s website. However, WGLCS app allows customers quick-access for instant solutions with just a few keystrokes from your iPhone.
Some of its benefits are elaborated below:
1. Chat Prompts
Whenever a visitor lands on your website, a notification would automatically inform you of it. No need to check on the status of your visitors time and again as you will be prompted for each visitor. Therefore, a simple alert leads to establishing a hassle-free one-on-one interaction. Hence, your visitors are just a click away.
2. Ease of Use
All this Live Chat app requires is an iOS device and an internet connection, and then you’re all good to go. Just pick up your gizmo and proactively strike up a conversation with your online visitors.
3. Instant Chat Response and Fast Query Resolution
With the integration of WGLCS app, assistance for customers starts from the very moment they land on your webpage and continues until they leave. The conversation is quite akin to instant messaging where a chat window automatically opens up with a live rep offering help. While email and telephone entail lengthy delays, support through WGLCS ratchets up response time, thus adding more to customer gratification.
4. A 24/7 Touch point
Unlike any other similar application, live chat service is available and accessible 24/7. Research shows that 52 % of the customers would go elsewhere if there is a lack of efficient customer service. With WGLCS, there are no disruptions, no delays and customers can easily sidestep problems that come with lack of availability.
5. Capable of Catering to Multiple Industries
WGLCS app can be used to serve customers over a wide range of businesses. Currently, we cater to automotive, real estate, law, medical websites, travel, hospitality, IT and much more.
6. Multilingual Services
The services of this app aren’t confined to English. Its flexible, thus providing support in multiple languages. Simply install a language specific virtual keypad on your device and chat in the language of your choice.
7. A Rundown of Positive Implications
Instant responsiveness, query resolution and proactivity is all that is needed to win customers over. Taking into account all these factors, WGLCS:
• Adds to greater customer retention
• Reduces churn rate and shopping cart abandonment
• Creates loyal customer base
• Increases customer satisfaction
Some of its benefits are elaborated below:
1. Chat Prompts
Whenever a visitor lands on your website, a notification would automatically inform you of it. No need to check on the status of your visitors time and again as you will be prompted for each visitor. Therefore, a simple alert leads to establishing a hassle-free one-on-one interaction. Hence, your visitors are just a click away.
2. Ease of Use
All this Live Chat app requires is an iOS device and an internet connection, and then you’re all good to go. Just pick up your gizmo and proactively strike up a conversation with your online visitors.
3. Instant Chat Response and Fast Query Resolution
With the integration of WGLCS app, assistance for customers starts from the very moment they land on your webpage and continues until they leave. The conversation is quite akin to instant messaging where a chat window automatically opens up with a live rep offering help. While email and telephone entail lengthy delays, support through WGLCS ratchets up response time, thus adding more to customer gratification.
4. A 24/7 Touch point
Unlike any other similar application, live chat service is available and accessible 24/7. Research shows that 52 % of the customers would go elsewhere if there is a lack of efficient customer service. With WGLCS, there are no disruptions, no delays and customers can easily sidestep problems that come with lack of availability.
5. Capable of Catering to Multiple Industries
WGLCS app can be used to serve customers over a wide range of businesses. Currently, we cater to automotive, real estate, law, medical websites, travel, hospitality, IT and much more.
6. Multilingual Services
The services of this app aren’t confined to English. Its flexible, thus providing support in multiple languages. Simply install a language specific virtual keypad on your device and chat in the language of your choice.
7. A Rundown of Positive Implications
Instant responsiveness, query resolution and proactivity is all that is needed to win customers over. Taking into account all these factors, WGLCS:
• Adds to greater customer retention
• Reduces churn rate and shopping cart abandonment
• Creates loyal customer base
• Increases customer satisfaction
Show More
What's New in the Latest Version 1.8.1
Last updated on Nov 21, 2022
Old Versions
GDPR compliance
Show More
Version History
1.8.1
Nov 21, 2022
GDPR compliance
1.8
Apr 12, 2022
GDPR compliance
1.6
Jan 19, 2022
IOS 15 upgrade fixes
1.5.2
Jun 17, 2021
UI Improvements
1.5.1
Jun 16, 2021
Bug fixes
1.5.0
May 15, 2020
UI Improvements
1.4.19
Feb 13, 2020
Video Involve fixes
1.4.17
Apr 18, 2019
Whatsapp messaging support added.
1.4.16
Jan 11, 2019
UI Improvements
1.4.15
Nov 24, 2018
UI Improvements
1.4.14
Oct 31, 2018
File sharing option added
UI improvements
UI improvements
1.4.13
Sep 25, 2018
UI Improvements
1.4.12
Sep 6, 2018
Chat To SMS implemented
Voip Functionality Improved UI
Voip Functionality Improved UI
1.4.11
Jun 5, 2018
Bug Fixes
1.4.10
May 28, 2018
Bug Fixes
1.4.9
May 18, 2018
Buzz Notifications
Bug fixes
Bug fixes
1.4.8
May 2, 2018
Chat to SMS support added
1.4.7
Apr 26, 2018
UI/UX improvements to standard UI
VOIP option added
VOIP option added
1.4.6
Mar 28, 2018
Client Buzz Sound added
1.4.5
Mar 5, 2018
Involve Video Stability
1.4.4
Feb 22, 2018
Push notification improvements
Claim Chat Stability
Claim Chat Stability
1.4.2
Feb 16, 2018
Claim chat workflow Integrated
Bug fixes
Bug fixes
1.4.1
Feb 8, 2018
Bug fixes
1.4.0
Feb 4, 2018
Bug fixes
UI Improvements
UI Improvements
1.3.9
Feb 1, 2018
UI improvements
Live Video Demo added for Clients
Live Video Demo added for Clients
WG Live Chat FAQ
Click here to learn how to download WG Live Chat in restricted country or region.
Check the following list to see the minimum requirements of WG Live Chat.
iPhone
Requires iOS 11.0 or later.
iPad
Requires iPadOS 11.0 or later.
iPod touch
Requires iOS 11.0 or later.
WG Live Chat supports English