CallTrackingMetrics Agent App
Free
1.6.5for iPhone, iPad and more
5.1
18 Ratings
CallTrackingMetrics
Developer
71.9 MB
Size
Jan 24, 2024
Update Date
Business
Category
4+
Age Rating
Age Rating
CallTrackingMetrics Agent App Screenshots
About CallTrackingMetrics Agent App
The CallTrackingMetrics Agent App allows you to manage the inbound phone calls coming from all of your advertising channels. Answer calls, texts, and chats directly from your mobile device. You’ll also be able to make outbound calls, receive push notifications for incoming live chats, return a call or text message, and take notes or read from a script while on a live call, all within the app.
Each phone call coming in through your marketing channels immediately appears in the app. Access caller data, including the source and keyword of each call, and add notes and tags for each caller. You can also review the recordings of all incoming calls through your tracking numbers.
Each phone call coming in through your marketing channels immediately appears in the app. Access caller data, including the source and keyword of each call, and add notes and tags for each caller. You can also review the recordings of all incoming calls through your tracking numbers.
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What's New in the Latest Version 1.6.5
Last updated on Jan 24, 2024
Old Versions
- Custom fields and custom panels are now available
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Version History
1.6.5
Jan 24, 2024
- Custom fields and custom panels are now available
1.6.4
Dec 11, 2023
- Call and message feature now appears on activity panels
- Improve call functionality
- More logging
- Improve call functionality
- More logging
1.6.3
Nov 27, 2023
- Fixes a bug while entering numbers on the phone's keypad
1.6.2
Nov 17, 2023
- Call function stability
- Fixes to biometrics
- Allow copy/paste of numbers into the call screen
- Added Tracking Source Panel
- Fixes to biometrics
- Allow copy/paste of numbers into the call screen
- Added Tracking Source Panel
1.6.1
Oct 6, 2023
Fix app crashes and call function stability
1.6.0
Sep 20, 2023
This release addresses an issue that was causing the app to crash when a phone call was received in the background.
1.5.9
Sep 12, 2023
- Improve call functionality
- Improve wrap up panel stability
- Display caller number on phone calls
- Improve wrap up panel stability
- Display caller number on phone calls
1.5.8
Jun 24, 2023
- Fix user status changing
- Stability updates
- Stability updates
1.5.7
Jun 8, 2023
- Stability fixes
- Better debugging logs
- Better debugging logs
1.5.6
May 23, 2023
- Stability fixes
- Better debugging logs
- Better debugging logs
1.5.5
May 16, 2023
- Fix wrapup panel not showing up for agents
- Fix darkmode colors
- Stability upgrades
- Fix darkmode colors
- Stability upgrades
1.5.4
May 10, 2023
- Improve notification stability
1.5.3
Apr 28, 2023
- Fixes to Wrap Up Panel
- Stability fixes
- Stability fixes
1.5.2
Apr 16, 2023
- Remember Me checkbox
- Fixes for Bluetooth audio
- Messages screen will only have SMS enabled numbers in the dropdown
- Fixes for Bluetooth audio
- Messages screen will only have SMS enabled numbers in the dropdown
1.5.1
Mar 27, 2023
- add second factor authentication instructions for email
- fix microphone permissions when receiving and making calls
- fix microphone permissions when receiving and making calls
1.5.0
Feb 27, 2023
Performance and stability enhancements.
1.4.9
Feb 2, 2023
Performance and stability enhancements.
1.4.7
Dec 8, 2022
- Ability to upload user profile picture
- Forgot Password link now available on login screen
- Fix 2 factor authentication
- Forgot Password link now available on login screen
- Fix 2 factor authentication
1.4.6
Nov 11, 2022
Search capability for text within a message has been added to the Messages screen.
Cut and paste functionality is now available on the Phone screen.
Cut and paste functionality is now available on the Phone screen.
1.4.5
Oct 28, 2022
Fix missing alert sound on incoming text messages for Apple iOS users.
Calling from the activity screen will now use the correct outbound calling number.
Users with biometrics turned on can now tap the face icon on the login screen for quick access.
Stability fixes and enhancements.
Calling from the activity screen will now use the correct outbound calling number.
Users with biometrics turned on can now tap the face icon on the login screen for quick access.
Stability fixes and enhancements.
1.4.4
Sep 14, 2022
- Agent names are now visible on all activities.
- The latest release notes will appear when logging in for the first time.
- Stability updates.
- Fix bugs for chat
- Fix playing audio for recordings
- The latest release notes will appear when logging in for the first time.
- Stability updates.
- Fix bugs for chat
- Fix playing audio for recordings
1.4.3
Jul 23, 2022
- Summary notes view can now be toggled from the Activity Screen
- Performance and stability enhancements
- Performance and stability enhancements
1.4.2
Jun 23, 2022
Fix issue with placing outbound calls.
1.4.1
Jun 22, 2022
The activity screen sorts by putting live activities at the top of the list.
Live chats can now be resumed from the activity screen.
The issue with switching accounts is now resolved.
Image preview is now available when attaching images in a message.
Messages with attachments and text are sent and received together.
Toggling favorites under the contact section will show the star icon's proper color.
View the application version history under the settings screen.
Live chats can now be resumed from the activity screen.
The issue with switching accounts is now resolved.
Image preview is now available when attaching images in a message.
Messages with attachments and text are sent and received together.
Toggling favorites under the contact section will show the star icon's proper color.
View the application version history under the settings screen.
1.4.0
May 21, 2022
Integration of Caller ID
Performance and stability enhancements
Performance and stability enhancements
CallTrackingMetrics Agent App FAQ
Click here to learn how to download CallTrackingMetrics Agent App in restricted country or region.
Check the following list to see the minimum requirements of CallTrackingMetrics Agent App.
iPhone
Requires iOS 12.0 or later.
iPad
Requires iPadOS 12.0 or later.
iPod touch
Requires iOS 12.0 or later.
CallTrackingMetrics Agent App supports English
