CX On The Go
Free
1.7.8for iPhone, iPad and more
Age Rating
CX On The Go Screenshots
About CX On The Go
The QuestionPro "CX On The Go" is the most trusted app and the ultimate closed-loop solution to all your customer experience management needs. Combined with a QuestionPro CX License, you can easily monitor and manage your company's customer experience from anywhere, at any time.
Get a comprehensive overview of your responses, tickets, NPS score, and the number of promoters, passives, and detractors in a clear and easy-to-understand graphical format.
And the best part? Setting up and using this app is a breeze, ensuring that you can focus on what really matters - providing top-notch customer experiences.
Key Features:
1. Interactive closed-loop feature to manage tickets.
2. View the NPS, tickets, and responses for each Business Unit.
3. Create and manage tickets from anywhere, at any time.
4. Reach out to your customers on the go.
5. View comments, status, and priorities of the tickets generated.
6. Find the root cause and take action.
7. Smart overdue concept and automated escalation.
8. Email templates for faster and simpler responses.
Get a comprehensive overview of your responses, tickets, NPS score, and the number of promoters, passives, and detractors in a clear and easy-to-understand graphical format.
And the best part? Setting up and using this app is a breeze, ensuring that you can focus on what really matters - providing top-notch customer experiences.
Key Features:
1. Interactive closed-loop feature to manage tickets.
2. View the NPS, tickets, and responses for each Business Unit.
3. Create and manage tickets from anywhere, at any time.
4. Reach out to your customers on the go.
5. View comments, status, and priorities of the tickets generated.
6. Find the root cause and take action.
7. Smart overdue concept and automated escalation.
8. Email templates for faster and simpler responses.
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What's New in the Latest Version 1.7.8
Last updated on Apr 10, 2024
Old Versions
* UI/UX enhancements.
* Performance optimisation.
* Fixed minor bugs.
* Performance optimisation.
* Fixed minor bugs.
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Version History
1.7.8
Apr 10, 2024
* UI/UX enhancements.
* Performance optimisation.
* Fixed minor bugs.
* Performance optimisation.
* Fixed minor bugs.
1.7.7
Mar 12, 2024
1. Support for CSAT KPI added.
2. NPS widget updated.
3. UI/UX enhancements.
4. Other bug fixes.
2. NPS widget updated.
3. UI/UX enhancements.
4. Other bug fixes.
1.7.6
Feb 6, 2024
* UI/UX enhancement.
* base URL Updated.
* Some major and minor bugs fixed.
* base URL Updated.
* Some major and minor bugs fixed.
1.7.5
Dec 4, 2023
* Comment length count.
* New UI for ticket activity log.
* Date/Time format updated.
* Minor bugs fixed.
* New UI for ticket activity log.
* Date/Time format updated.
* Minor bugs fixed.
1.7.4
Nov 21, 2023
* UI/UX enhancement.
* minor bugs solved.
* minor bugs solved.
1.7.2
Oct 23, 2023
* Dashboard Improvements.
* Few major and minor bugs resolved.
* Few major and minor bugs resolved.
1.7.1
Oct 9, 2023
* UI/UX Changes for dashboard.
* Minor bug fixing.
* Minor bug fixing.
1.7
Sep 10, 2023
* UI/UX updated and fixed.
* Fixed minor bugs.
* Fixed minor bugs.
1.6
Aug 29, 2023
* Ticket search capability with ticket id, customer name and customer email.
* Multi-language support enhanced.
* Updated target SDK version for better support.
* Fixed minor bugs.
* Multi-language support enhanced.
* Updated target SDK version for better support.
* Fixed minor bugs.
1.5
Aug 16, 2023
* ‘My ticket’ and ‘ticket type’ filter added
* CX manager can change origin segment & current segment of ticket
* UI enhancement
* Bug fixing
* CX manager can change origin segment & current segment of ticket
* UI enhancement
* Bug fixing
1.4
Aug 2, 2023
* Email attachments upload - download.
* integrated auth for CLF system.
* Access for all data center.
* Minor bug fixing.
* integrated auth for CLF system.
* Access for all data center.
* Minor bug fixing.
1.3
Jul 28, 2023
1: Email attachments upload - download.
2: integrated auth for CLF system.
3: Access for all data center.
4: Minor bug fixing.
2: integrated auth for CLF system.
3: Access for all data center.
4: Minor bug fixing.
1.2
Jul 14, 2023
* Manager can delete ticket.
* Ticket search by ticket ID.
* Ticket activity can be sorted by date.
* Manager can see Action Mail History.
* App login count.
* Minor UI/UX fixes.
* Ticket search by ticket ID.
* Ticket activity can be sorted by date.
* Manager can see Action Mail History.
* App login count.
* Minor UI/UX fixes.
1.1
May 25, 2023
* Unwanted error message bug fixed.
* Action Email Body scroll issue fixed.
* Ticket filter shows selected status and priority.
* Action Email Body scroll issue fixed.
* Ticket filter shows selected status and priority.
1.0
May 18, 2023
CX On The Go FAQ
Click here to learn how to download CX On The Go in restricted country or region.
Check the following list to see the minimum requirements of CX On The Go.
iPhone
Requires iOS 11.0 or later.
iPad
Requires iPadOS 11.0 or later.
iPod touch
Requires iOS 11.0 or later.
CX On The Go supports English