Howden Virtual Expert
Free
4.26.0for iPhone, iPad and more
Age Rating
Howden Virtual Expert Screenshots
About Howden Virtual Expert
Howden's augmented reality-based remote assistance tool to help your equipment operators and service teams swiftly access our problem-solving guidance, support, and expertise.
Share your live view for real-time expertise and problem solving.
Howden Virtual Expert connects a field technician with an expert via powerful AR collaboration capabilities and real-time video communications, allowing them to both observe and discuss the scenario at hand.
Easy to follow guidance for faster resolution.
Technicians and experts can use a mobile device or a desktop computer to make digital annotations that accurately cling to 3D physical items in the real world, allowing the expert to lead the technician through a process step by step.
Share your live view for real-time expertise and problem solving.
Howden Virtual Expert connects a field technician with an expert via powerful AR collaboration capabilities and real-time video communications, allowing them to both observe and discuss the scenario at hand.
Easy to follow guidance for faster resolution.
Technicians and experts can use a mobile device or a desktop computer to make digital annotations that accurately cling to 3D physical items in the real world, allowing the expert to lead the technician through a process step by step.
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What's New in the Latest Version 4.26.0
Last updated on Apr 4, 2024
Old Versions
This release contains incremental fixes and maintenance.
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Version History
4.26.0
Apr 4, 2024
This release contains incremental fixes and maintenance.
4.25.0
Feb 8, 2024
This release contains incremental fixes and maintenance.
4.24.0
Nov 1, 2023
This release contains incremental fixes and maintenance.
4.23.0
Sep 19, 2023
This release contains incremental fixes and maintenance.
4.22.0
Aug 4, 2023
Update your app for continued support and compatibility - We have recently improved how sessions are created and joined. Consequently, with this release, app versions older than 4.21.0 will no longer be supported.
4.21.1
Jun 26, 2023
Incremental fixes and improvements
4.20.1
May 28, 2023
Incremental improvements and fixes.
4.19.0
Apr 4, 2023
Tap a message to open chat - When receiving an in-session chat message, simply tap the message to open the chat thread and respond.
Maintenance, improvements and fixes
Maintenance, improvements and fixes
4.18.0
Feb 9, 2023
Monthly maintenance, improvements and fixes
4.17.0
Dec 22, 2022
Demo Sessions – Easily try annotated sessions for discovery and onboarding, without needing a partner. Makes it easier to demo or practice!
Numbered Marker Pins (new annotation type) - Pin a specific point of interest, to note small details or ordered steps. Reference a pin number in Chat to provide a note or link on a particular point of interest.
Mute before you join - a pre-join screen now lets you mute before jumping into live audio.
Numbered Marker Pins (new annotation type) - Pin a specific point of interest, to note small details or ordered steps. Reference a pin number in Chat to provide a note or link on a particular point of interest.
Mute before you join - a pre-join screen now lets you mute before jumping into live audio.
4.16.0
Nov 18, 2022
In-session chat for noisy environments - Type messages, and send links to documents or diagrams.
Improved handling in poor network conditions - Chalk is now more resilient in reconnecting through unexpected network drops, hanging on for longer and bringing you back into the session automatically.
Improved “end session” experience - Improved messaging about why a session was ended, to reduce confusion in poor network conditions.
Improved handling in poor network conditions - Chalk is now more resilient in reconnecting through unexpected network drops, hanging on for longer and bringing you back into the session automatically.
Improved “end session” experience - Improved messaging about why a session was ended, to reduce confusion in poor network conditions.
4.15.0
Oct 6, 2022
Start talking before showing - Have a conversation immediately when entering a session, then move to our “show what you see” experience.
Augment a phone call - add a session "on top" of an existing phone call to provide visual assistance on-demand in a seamless manner.
Verify your network is ready - Not all frontline environments are ready for live audio/video collaboration. Our in-app network test verifies you are ready to receive or give help from where you are.
Augment a phone call - add a session "on top" of an existing phone call to provide visual assistance on-demand in a seamless manner.
Verify your network is ready - Not all frontline environments are ready for live audio/video collaboration. Our in-app network test verifies you are ready to receive or give help from where you are.
4.14.0
Aug 15, 2022
Re-join sessions easily if your connection dropped - Virtual Expert will now keep your most recent Connect Code used. This is especially helpful for guests who received their Connect Code verbally. No need to hunt for the Connect Code or restart a new session to get everyone back on.
Regular maintenance, improvements and fixes.
Regular maintenance, improvements and fixes.
4.13.0
Jun 30, 2022
Monthly improvements and fixes
4.12.0
Jun 15, 2022
Howden Virtual Expert FAQ
Click here to learn how to download Howden Virtual Expert in restricted country or region.
Check the following list to see the minimum requirements of Howden Virtual Expert.
iPhone
Requires iOS 13.0 or later.
iPad
Requires iPadOS 13.0 or later.
iPod touch
Requires iOS 13.0 or later.
Howden Virtual Expert supports English
