HY-Shield Virtual Expert
Free
v11.4.14for iPhone, iPad and more
Librestream Technologies Inc.
Developer
84.7 MB
Size
Feb 3, 2023
Update Date
Productivity
Category
4+
Age Rating
Age Rating
HY-Shield Virtual Expert Screenshots
About HY-Shield Virtual Expert
HY-Shield Virtual Expert is a secure on demand real-time visual interactive technical support service from Hyster-Yale Group which helps maximize the customer experience.
Virtual Expert creates a visual support connection between customers, dealers and HYG subject matter experts. This allows for collaboration between sales, service, and business-related areas within the forklift industry.
This unique service delivers immediate support results that helps build relationships, increase uptime, reduce maintenance expenses and provide additional equipment training for less experienced technicians.
Virtual Expert provides a private and highly interactive experience for all parties through use of hands-free headset, software, WIFI connection and an OE support expert.
HY-Shield Virtual Expert provides teams with immediate access to augmented content and remote expertise to accelerate
decisions in the field and create assets for knowledge
management systems.
Designed to troubleshoot, inspect and maintain assets in
the field, Virtual Expert provides a secure and highly
interactive experience with access to workflow content and
the ability to share live video, audio, telestration and images
with remote technicians - even in limited bandwidth conditions.
Virtual Expert can be run in Expert or Field mode.
Expert mode gives users access to all features and settings
including remote camera controls. Field mode provides a
simplified interface for large field service teams or interactive
with external guests such as customers or vendors.
In addition to the Virtual Expert application for mobile
devices, wearables, and computers, HYG provides
hosted infrastructure services, specialized collaboration
devices, and enhanced management capabilities. Using the
Virtual Expert Manager tool, an enterprise can enforce
security and privacy settings, set network/bandwidth
controls, analyze usage, and manage user license policies.
This application includes VoIP audio. Some mobile network
operators may prohibit or restrict the use of VoIP functionality
over their network and may also impose additional fees or
charges in connection with VoIP. Please check the terms of
your agreement with your network operator.
Virtual Expert creates a visual support connection between customers, dealers and HYG subject matter experts. This allows for collaboration between sales, service, and business-related areas within the forklift industry.
This unique service delivers immediate support results that helps build relationships, increase uptime, reduce maintenance expenses and provide additional equipment training for less experienced technicians.
Virtual Expert provides a private and highly interactive experience for all parties through use of hands-free headset, software, WIFI connection and an OE support expert.
HY-Shield Virtual Expert provides teams with immediate access to augmented content and remote expertise to accelerate
decisions in the field and create assets for knowledge
management systems.
Designed to troubleshoot, inspect and maintain assets in
the field, Virtual Expert provides a secure and highly
interactive experience with access to workflow content and
the ability to share live video, audio, telestration and images
with remote technicians - even in limited bandwidth conditions.
Virtual Expert can be run in Expert or Field mode.
Expert mode gives users access to all features and settings
including remote camera controls. Field mode provides a
simplified interface for large field service teams or interactive
with external guests such as customers or vendors.
In addition to the Virtual Expert application for mobile
devices, wearables, and computers, HYG provides
hosted infrastructure services, specialized collaboration
devices, and enhanced management capabilities. Using the
Virtual Expert Manager tool, an enterprise can enforce
security and privacy settings, set network/bandwidth
controls, analyze usage, and manage user license policies.
This application includes VoIP audio. Some mobile network
operators may prohibit or restrict the use of VoIP functionality
over their network and may also impose additional fees or
charges in connection with VoIP. Please check the terms of
your agreement with your network operator.
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What's New in the Latest Version v11.4.14
Last updated on Feb 3, 2023
Old Versions
- Web app and Deep link support for Guest Invites.
- NLP Translation languages - now at 40 languages .
- Guest Invite Dynamic Field Filtering.
- Bug fixes and minor enhancements.
- NLP Translation languages - now at 40 languages .
- Guest Invite Dynamic Field Filtering.
- Bug fixes and minor enhancements.
Show More
Version History
v11.4.14
Feb 3, 2023
- Web app and Deep link support for Guest Invites.
- NLP Translation languages - now at 40 languages .
- Guest Invite Dynamic Field Filtering.
- Bug fixes and minor enhancements.
- NLP Translation languages - now at 40 languages .
- Guest Invite Dynamic Field Filtering.
- Bug fixes and minor enhancements.
v11.4.8
Mar 30, 2022
- New: Computer Vision Custom links.
- New: Transcripts.
- Bug fixes and minor enhancements
- New: Transcripts.
- Bug fixes and minor enhancements
v11.4.6
Feb 15, 2022
- Added option to require consent for remote video sharing requests.
- Added the option to restrict manually adding contacts.
- Added Guest Invite selection of user mode: Expert or Field mode
- Bug fixes and minor enhancements
- Added the option to restrict manually adding contacts.
- Added Guest Invite selection of user mode: Expert or Field mode
- Bug fixes and minor enhancements
v11.4.3.13369
Aug 17, 2021
- Auto Call Reconnect
- Guest Invite Custom Fields
- UI update - On button and Settings-Auto Save
- Bug fixes and minor enhancements
- Guest Invite Custom Fields
- UI update - On button and Settings-Auto Save
- Bug fixes and minor enhancements
v11.4.1
May 10, 2021
HY-Shield Virtual Expert FAQ
Click here to learn how to download HY-Shield Virtual Expert in restricted country or region.
Check the following list to see the minimum requirements of HY-Shield Virtual Expert.
iPhone
Requires iOS 12.0 or later.
iPad
Requires iPadOS 12.0 or later.
iPod touch
Requires iOS 12.0 or later.
HY-Shield Virtual Expert supports English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Simplified Chinese, Spanish, Swedish