HY-Shield Virtual Expert
無料
v11.4.14for iPhone, iPad and more
Librestream Technologies Inc.
Developer
84.7MB
Size
2023年02月03日
Update Date
Productivity
Category
4+
Age Rating
Age Rating
HY-Shield Virtual Expert スクリーンショット
About HY-Shield Virtual Expert
HY-Shield Virtual Expert is a secure on demand real-time visual interactive technical support service from Hyster-Yale Group which helps maximize the customer experience.
Virtual Expert creates a visual support connection between customers, dealers and HYG subject matter experts. This allows for collaboration between sales, service, and business-related areas within the forklift industry.
This unique service delivers immediate support results that helps build relationships, increase uptime, reduce maintenance expenses and provide additional equipment training for less experienced technicians.
Virtual Expert provides a private and highly interactive experience for all parties through use of hands-free headset, software, WIFI connection and an OE support expert.
HY-Shield Virtual Expert provides teams with immediate access to augmented content and remote expertise to accelerate
decisions in the field and create assets for knowledge
management systems.
Designed to troubleshoot, inspect and maintain assets in
the field, Virtual Expert provides a secure and highly
interactive experience with access to workflow content and
the ability to share live video, audio, telestration and images
with remote technicians - even in limited bandwidth conditions.
Virtual Expert can be run in Expert or Field mode.
Expert mode gives users access to all features and settings
including remote camera controls. Field mode provides a
simplified interface for large field service teams or interactive
with external guests such as customers or vendors.
In addition to the Virtual Expert application for mobile
devices, wearables, and computers, HYG provides
hosted infrastructure services, specialized collaboration
devices, and enhanced management capabilities. Using the
Virtual Expert Manager tool, an enterprise can enforce
security and privacy settings, set network/bandwidth
controls, analyze usage, and manage user license policies.
This application includes VoIP audio. Some mobile network
operators may prohibit or restrict the use of VoIP functionality
over their network and may also impose additional fees or
charges in connection with VoIP. Please check the terms of
your agreement with your network operator.
Virtual Expert creates a visual support connection between customers, dealers and HYG subject matter experts. This allows for collaboration between sales, service, and business-related areas within the forklift industry.
This unique service delivers immediate support results that helps build relationships, increase uptime, reduce maintenance expenses and provide additional equipment training for less experienced technicians.
Virtual Expert provides a private and highly interactive experience for all parties through use of hands-free headset, software, WIFI connection and an OE support expert.
HY-Shield Virtual Expert provides teams with immediate access to augmented content and remote expertise to accelerate
decisions in the field and create assets for knowledge
management systems.
Designed to troubleshoot, inspect and maintain assets in
the field, Virtual Expert provides a secure and highly
interactive experience with access to workflow content and
the ability to share live video, audio, telestration and images
with remote technicians - even in limited bandwidth conditions.
Virtual Expert can be run in Expert or Field mode.
Expert mode gives users access to all features and settings
including remote camera controls. Field mode provides a
simplified interface for large field service teams or interactive
with external guests such as customers or vendors.
In addition to the Virtual Expert application for mobile
devices, wearables, and computers, HYG provides
hosted infrastructure services, specialized collaboration
devices, and enhanced management capabilities. Using the
Virtual Expert Manager tool, an enterprise can enforce
security and privacy settings, set network/bandwidth
controls, analyze usage, and manage user license policies.
This application includes VoIP audio. Some mobile network
operators may prohibit or restrict the use of VoIP functionality
over their network and may also impose additional fees or
charges in connection with VoIP. Please check the terms of
your agreement with your network operator.
Show More
最新バージョン v11.4.14 の更新情報
Last updated on 2023年02月03日
旧バージョン
- Web app and Deep link support for Guest Invites.
- NLP Translation languages - now at 40 languages .
- Guest Invite Dynamic Field Filtering.
- Bug fixes and minor enhancements.
- NLP Translation languages - now at 40 languages .
- Guest Invite Dynamic Field Filtering.
- Bug fixes and minor enhancements.
Show More
Version History
v11.4.14
2023年02月03日
- Web app and Deep link support for Guest Invites.
- NLP Translation languages - now at 40 languages .
- Guest Invite Dynamic Field Filtering.
- Bug fixes and minor enhancements.
- NLP Translation languages - now at 40 languages .
- Guest Invite Dynamic Field Filtering.
- Bug fixes and minor enhancements.
v11.4.8
2022年03月30日
- New: Computer Vision Custom links.
- New: Transcripts.
- Bug fixes and minor enhancements
- New: Transcripts.
- Bug fixes and minor enhancements
v11.4.6
2022年02月15日
- Added option to require consent for remote video sharing requests.
- Added the option to restrict manually adding contacts.
- Added Guest Invite selection of user mode: Expert or Field mode
- Bug fixes and minor enhancements
- Added the option to restrict manually adding contacts.
- Added Guest Invite selection of user mode: Expert or Field mode
- Bug fixes and minor enhancements
v11.4.3.13369
2021年08月17日
- Auto Call Reconnect
- Guest Invite Custom Fields
- UI update - On button and Settings-Auto Save
- Bug fixes and minor enhancements
- Guest Invite Custom Fields
- UI update - On button and Settings-Auto Save
- Bug fixes and minor enhancements
v11.4.1
2021年05月10日
HY-Shield Virtual Expert FAQ
ここをクリック!地理的に制限されているアプリのダウンロード方法をご参考ください。
次のリストをチェックして、HY-Shield Virtual Expertの最低システム要件をご確認ください。
iPhone
iOS 12.0以降が必要です。
iPad
iPadOS 12.0以降が必要です。
iPod touch
iOS 12.0以降が必要です。
HY-Shield Virtual Expertは次の言語がサポートされています。 日本語, イタリア語, スウェーデン語, スペイン語, ドイツ語, フランス語, ポルトガル語, ロシア語, 簡体字中国語, 英語, 韓国語