IQVIA OCE
Solution for life sciences
Free
19.0.17for iPhone, iPad and more
Age Rating
IQVIA OCE Screenshots
About IQVIA OCE
IQVIA Orchestrated Customer Engagement (OCE) is a solution that connects sales, marketing, medical and other functions to help life sciences representatives transform to a new orchestrated commercial model.
OCE supports customer-facing personas such as territory managers, medical science liaisons, key account managers and life sciences representatives with functionality that goes far beyond traditional personal engagement and marketing automation. OCE provides unmatched mobile access, advanced intelligence and digital marketing capabilities that enable brand marketers to run sophisticated multi-channel journeys and the field to trigger compliant digital touchpoints.
OCE is part of an integrated commercial ecosystem that enables you to manage the end-to-end process of customer engagement.
OCE supports customer-facing personas such as territory managers, medical science liaisons, key account managers and life sciences representatives with functionality that goes far beyond traditional personal engagement and marketing automation. OCE provides unmatched mobile access, advanced intelligence and digital marketing capabilities that enable brand marketers to run sophisticated multi-channel journeys and the field to trigger compliant digital touchpoints.
OCE is part of an integrated commercial ecosystem that enables you to manage the end-to-end process of customer engagement.
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What's New in the Latest Version 19.0.17
Last updated on Apr 25, 2024
Old Versions
In this release we fixed:
- An issue a duplication of disbursement SampleTransactionDetail could happen in some cases.
- Cosmetic/UI fixes.
- An issue a duplication of disbursement SampleTransactionDetail could happen in some cases.
- Cosmetic/UI fixes.
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Version History
19.0.17
Apr 25, 2024
In this release we fixed:
- An issue a duplication of disbursement SampleTransactionDetail could happen in some cases.
- Cosmetic/UI fixes.
- An issue a duplication of disbursement SampleTransactionDetail could happen in some cases.
- Cosmetic/UI fixes.
19.0.14
Mar 28, 2024
In this release we fixed:
- An issue when transactions were failing upon deleting Call Detail which has related Call Messages.
- An issue with salutation when email template subject field contains the apostrophe character.
- An issue when 'ToDo' event didn't fit into a one-day cell on the Planner.
- An issue when transactions were failing upon deleting Call Detail which has related Call Messages.
- An issue with salutation when email template subject field contains the apostrophe character.
- An issue when 'ToDo' event didn't fit into a one-day cell on the Planner.
19.0.12
Mar 21, 2024
In this release we fixed:
- An issue when the App stopped working on a tab with Profiling Question.
- An issue when sync transaction failed during the creation of a DataChange record for Affiliations.
- An issue when the App stopped working on a tab with Profiling Question.
- An issue when sync transaction failed during the creation of a DataChange record for Affiliations.
19.0.9
Mar 7, 2024
In this release we fixed:
- An issue where the orange dot icon was not appearing when creating a new route and immediately applying an existing route.
- An issue where the planner grid would shift to future dates and fail to display the previously viewed last date upon closing and reopening the application.
- An issue where the orange dot icon was not appearing when creating a new route and immediately applying an existing route.
- An issue where the planner grid would shift to future dates and fail to display the previously viewed last date upon closing and reopening the application.
18.0.26
Jan 25, 2024
In this release we fixed:
- Account Search sort order for the offline mode.
- An issue where Users could submit a call multiple times with the 'Inline GW Actions' setting is enabled.
- An issue where a product associated with presentations and sequences wasn't populated on the Call Messages object.
- Fixed some potential crashes.
- Account Search sort order for the offline mode.
- An issue where Users could submit a call multiple times with the 'Inline GW Actions' setting is enabled.
- An issue where a product associated with presentations and sequences wasn't populated on the Call Messages object.
- Fixed some potential crashes.
18.0.21
Dec 14, 2023
In this release we fixed:
- A crash issue during the synchronization for 3GB RAM devices.
- An occasional App freeze issue on the Profiling Questions screen.
- An issue that caused an error message 'Failed to download account information' when Users tried to download an account from Online Search by using the load button.
- Cosmetic/UI fixes.
- A crash issue during the synchronization for 3GB RAM devices.
- An occasional App freeze issue on the Profiling Questions screen.
- An issue that caused an error message 'Failed to download account information' when Users tried to download an account from Online Search by using the load button.
- Cosmetic/UI fixes.
18.0.17
Nov 23, 2023
In this release we fixed:
- Resolved an problem where users were unable to input more than 255 characters in text fields within the 'Call Dialogue' or 'Profiling Question.'
- Fixed an issue where the highlight color for Meetings on iPhone related lists was not appearing.
- Corrected an issue where compliance statements had invalid encoding in non-English languages.
- Implemented cosmetic and UI fixes.
- Resolved an problem where users were unable to input more than 255 characters in text fields within the 'Call Dialogue' or 'Profiling Question.'
- Fixed an issue where the highlight color for Meetings on iPhone related lists was not appearing.
- Corrected an issue where compliance statements had invalid encoding in non-English languages.
- Implemented cosmetic and UI fixes.
18.0.12
Nov 2, 2023
In this release we fixed:
- Memory leak in Bridge Database Manager.
- An issue when App would occasionally hang after dismissing a CLM presentation.
- An issue when Call Dialogue data was created and uploaded to the server but was not displayed properly on Web or iPad.
- Cosmetic/UI fixes.
- Memory leak in Bridge Database Manager.
- An issue when App would occasionally hang after dismissing a CLM presentation.
- An issue when Call Dialogue data was created and uploaded to the server but was not displayed properly on Web or iPad.
- Cosmetic/UI fixes.
17.0.31
Sep 28, 2023
In this release we fixed:
- A translation issue for the Survey Validation.
- An iPhone issue where User was unable to add Content to call Page from CLM.
- iOS 17 related and other crashes.
- Cosmetic/UI fixes.
- A translation issue for the Survey Validation.
- An iPhone issue where User was unable to add Content to call Page from CLM.
- iOS 17 related and other crashes.
- Cosmetic/UI fixes.
17.0.27
Sep 7, 2023
In this release we fixed:
- We have improved the presentation and dismissal logic of the Call screen from various launch points within the OCE app.
- We have fixed an issue where an unexpected exclamation mark appeared on the settings gear icon.
- We have improved the presentation and dismissal logic of the Call screen from various launch points within the OCE app.
- We have fixed an issue where an unexpected exclamation mark appeared on the settings gear icon.
17.0.24
Aug 24, 2023
In this release we fixed:
- An issue when Users were seeing exclamation mark on gear icon even after upgrading the App to the latest version or updating the App with the latest metadata.
- An issue where available samples were not showing on iPad using Call 2.0.
- An issue when Call Details were not deleted after deleting a Presentation.
- An issue when document template was not loading.
- Fixed some potential crashes.
- Cosmetic/UI fixes.
- An issue when Users were seeing exclamation mark on gear icon even after upgrading the App to the latest version or updating the App with the latest metadata.
- An issue where available samples were not showing on iPad using Call 2.0.
- An issue when Call Details were not deleted after deleting a Presentation.
- An issue when document template was not loading.
- Fixed some potential crashes.
- Cosmetic/UI fixes.
17.0.21
Aug 7, 2023
In this release we fixed:
- A memory leak issue after dismissing modals opened from Account Detail screen.
- A memory crash issue while loading thumbnail image for sequences/presentations in CLM.
- A memory leak issue after dismissing modals opened from Account Detail screen.
- A memory crash issue while loading thumbnail image for sequences/presentations in CLM.
17.0.19
Jul 27, 2023
In this release we fixed:
- An issue when deleted attachments were shown up on a saved call on iPhone.
- An issue when the email quick action wouldn't add emails in the email creation screen on iPhone.
- An occasional issue when a transaction could fail on deleting a tag for a custom presentation.
- An issue with the Territory Status Dashboard App not handling territory names containing Cyrillic symbols correctly.
- Removed 'Reported Crashes' entry from the View Database screen.
- Some crashes.
- Some UI issues.
- An issue when deleted attachments were shown up on a saved call on iPhone.
- An issue when the email quick action wouldn't add emails in the email creation screen on iPhone.
- An occasional issue when a transaction could fail on deleting a tag for a custom presentation.
- An issue with the Territory Status Dashboard App not handling territory names containing Cyrillic symbols correctly.
- Removed 'Reported Crashes' entry from the View Database screen.
- Some crashes.
- Some UI issues.
17.0.15
Jul 6, 2023
In this release we fixed:
- An issue with branching logic for different survey question types.
- An issue with background view of LAC screen appearing blank on iPhone.
- Some crashes.
- An issue with branching logic for different survey question types.
- An issue with background view of LAC screen appearing blank on iPhone.
- Some crashes.
16.0.29
Jun 8, 2023
In this release we fixed:
- Fixed an issue where records were not displaying under Meeting expense type list when advanced search is disabled.
- Fixed an issue where records were not displaying under Meeting expense type list when advanced search is disabled.
16.0.28
May 25, 2023
In this release we fixed:
- An issue when week view in the Planner moved to incorrect date.
- An issue when on ATF update, the save and cancel buttons were unexpectedly disabled.
- An issue where app was crashing on adding a new meeting budget.
- Crashes due to the corrupted translation values.
- Cosmetic/UI fixes.
- An issue when week view in the Planner moved to incorrect date.
- An issue when on ATF update, the save and cancel buttons were unexpectedly disabled.
- An issue where app was crashing on adding a new meeting budget.
- Crashes due to the corrupted translation values.
- Cosmetic/UI fixes.
16.0.24
May 10, 2023
Bug fix
16.0.22
Apr 27, 2023
In this release we fixed:
- Survey quick action didn't behave as expected for child calls.
- Parent products weren't displayed in a popover on the Account level.
- Account Attendee hyperlink issue on the Meeting attendees tab.
- User couldn't delete an account list on the Account page through the mobile App.
- Cosmetic/UI fixes.
- Survey quick action didn't behave as expected for child calls.
- Parent products weren't displayed in a popover on the Account level.
- Account Attendee hyperlink issue on the Meeting attendees tab.
- User couldn't delete an account list on the Account page through the mobile App.
- Cosmetic/UI fixes.
16.0.18
Mar 30, 2023
In this release we fixed:
- Issue with App freezing or crashing while syncing after upgrading to iOS16.4
- Issue with App freezing or crashing while syncing after upgrading to iOS16.4
16.0.17
Mar 23, 2023
In this release we fixed:
- Missing ClickStreamMetrics tracking for products without messages for Call 1.0.
- An issue when sample lot allocation records were not updated after disbursement in some cases.
- An issue when call status could unexpectedly change from Submitted to Draft.
- Some App crashes.
- Cosmetic/UI fixes.
- Missing ClickStreamMetrics tracking for products without messages for Call 1.0.
- An issue when sample lot allocation records were not updated after disbursement in some cases.
- An issue when call status could unexpectedly change from Submitted to Draft.
- Some App crashes.
- Cosmetic/UI fixes.
16.0.11
Mar 2, 2023
In this release we fixed:
- An issue when Call Messages weren't displayed for a Call without record type.
- Performance issue in Call 2.0 submission.
- An issue with the Insight Capture screen that was unexpectedly dismissed after a validation rule failure.
- An issue when Call Messages weren't displayed for a Call without record type.
- Performance issue in Call 2.0 submission.
- An issue with the Insight Capture screen that was unexpectedly dismissed after a validation rule failure.
15.0.18
Jan 26, 2023
In this release we fixed:
- An issue with sorting by date on the Reports component
- An issue when Sample Limit Transactions could not be created after the signature if validation rule error occurred and account was changed
- An issue with duplicated allocations
- Cosmetic/UI fixes
- An issue with sorting by date on the Reports component
- An issue when Sample Limit Transactions could not be created after the signature if validation rule error occurred and account was changed
- An issue with duplicated allocations
- Cosmetic/UI fixes
15.0.14
Nov 24, 2022
In this release we fixed:
- An issue with population of pre call objectives for newly created calls
- An issue where Salesforce custom application was not loading in iOS 16
- An inconsistency in PickList values between create and edit screens
- An issue where "Send Invite" button was overlapped by the participant name during a ad-hoc call
- Cosmetic/UI fixes.
- An issue with population of pre call objectives for newly created calls
- An issue where Salesforce custom application was not loading in iOS 16
- An inconsistency in PickList values between create and edit screens
- An issue where "Send Invite" button was overlapped by the participant name during a ad-hoc call
- Cosmetic/UI fixes.
15.0.10
Nov 3, 2022
In this release we fixed:
- An issue where action wheel overlapped with menu navigation bar on small iPhone screens
- An issue where call records were not showing up on Up next/Unsubmitted calls component on home screen
- An issue where colors were different when viewing product message after registering
- Empty warning during SLA validation
- Cosmetic/UI fixes
- An issue where action wheel overlapped with menu navigation bar on small iPhone screens
- An issue where call records were not showing up on Up next/Unsubmitted calls component on home screen
- An issue where colors were different when viewing product message after registering
- Empty warning during SLA validation
- Cosmetic/UI fixes
15.0.9
Oct 28, 2022
In this release we fixed:
- Cosmetic/UI fixes.
- Cosmetic/UI fixes.
IQVIA OCE FAQ
Click here to learn how to download IQVIA OCE in restricted country or region.
Check the following list to see the minimum requirements of IQVIA OCE.
iPhone
Requires iOS 17.0 or later.
iPad
Requires iPadOS 17.0 or later.
Apple Watch
Requires watchOS 9.1 or later.
IQVIA OCE supports English, Bulgarian, Czech, Dutch, French, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Spanish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
