MobileSupport - RemoteCall
Free
7.4.4001for iPhone, iPad and more
Age Rating
MobileSupport - RemoteCall Screenshots
About MobileSupport - RemoteCall
Rsupport’s ‘MobileSupport – RemoteCall’ application allows support representatives to remotely access customers’ mobile devices to identify and resolve issues in real-time. With ‘MobileSupport – RemoteCall’, support representatives are able to provide secure and reliable support without having to have the customer visit a support center.
[Key Features]
1.Screen Sharing Customers are able to share pictures of their mobile device screen with support representatives to collaboratively identify and resolve issues in real-time.
2.On-screen Drawing Mark important areas for the customer to see to communicate certain points more clearly.
3.Text Chat MobileSupport – RemoteCall’s in-app chat feature allows customers and support representatives to conveniently communicate with each other during support sessions.
4.Simple Connection Getting connected is easy. All the customer needs to do is enter the 6-digit connection code provided by the support representative.
[Receiving Mobile Device Support - Customers]
1.Download, install, and then launch the ‘MobileSupport’ application.
2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3.Engage in real-time video support.
4.Close the application once video support session has ended.
[Key Features]
1.Screen Sharing Customers are able to share pictures of their mobile device screen with support representatives to collaboratively identify and resolve issues in real-time.
2.On-screen Drawing Mark important areas for the customer to see to communicate certain points more clearly.
3.Text Chat MobileSupport – RemoteCall’s in-app chat feature allows customers and support representatives to conveniently communicate with each other during support sessions.
4.Simple Connection Getting connected is easy. All the customer needs to do is enter the 6-digit connection code provided by the support representative.
[Receiving Mobile Device Support - Customers]
1.Download, install, and then launch the ‘MobileSupport’ application.
2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3.Engage in real-time video support.
4.Close the application once video support session has ended.
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What's New in the Latest Version 7.4.4001
Last updated on Feb 14, 2024
Old Versions
- Other minor bug fixes
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Version History
7.4.4001
Feb 14, 2024
- Other minor bug fixes
7.4.3001
Jan 30, 2024
- Other minor bug fixes
7.4.0007
Nov 16, 2023
- Other minor bug fixes
7.3.0003
Sep 12, 2023
- Other minor bug fixes
7.2.0009
Sep 27, 2022
- Other minor bug fixes
7.1.0001
Apr 13, 2022
- Other minor bug fixes
7.0.4003
Jan 10, 2022
- Other minor bug fixes
7.0.3003
Oct 5, 2021
- Other minor bug fixes
7.0.2003
Jun 21, 2021
- Other minor bug fixes
7.0.1014
Mar 22, 2021
- Other minor bug fixes
7.0.1012
Dec 7, 2020
- Other minor bug fixes
7.0.1008
Oct 26, 2020
- Other minor bug fixes
6.0.27006
Apr 13, 2020
- Other minor bug fixes
6.0.26013
Dec 17, 2019
- Other minor bug fixes
6.0.26008
Dec 16, 2019
- Other minor bug fixes
6.0.25006
Sep 23, 2019
- Other minor bug fixes
6.0.24010
Jul 22, 2019
- Other minor bug fixes
6.0.24002
May 27, 2019
- Other minor bug fixes
6.0.23004
Dec 17, 2018
- Other minor bug fixes
6.0.22002
Oct 22, 2018
- Other minor bug fixes
6.0.21008
Sep 17, 2018
- Other minor bug fixes
6.0.21003
Aug 6, 2018
- Other minor bug fixes
6.0.20007
Apr 23, 2018
- Added mobile app reverse mode.
- Added support to iPhone X.
- Other minor bugs and fixes.
- Added support to iPhone X.
- Other minor bugs and fixes.
6.0.18007
Jan 16, 2018
- Other minor bug fixes
6.0.18005
Nov 27, 2017
- Other minor bug fixes
MobileSupport - RemoteCall FAQ
Click here to learn how to download MobileSupport - RemoteCall in restricted country or region.
Check the following list to see the minimum requirements of MobileSupport - RemoteCall.
iPhone
Requires iOS 13.0 or later.
iPad
Requires iPadOS 13.0 or later.
iPod touch
Requires iOS 13.0 or later.
MobileSupport - RemoteCall supports English, French, Japanese, Korean, Portuguese, Simplified Chinese, Spanish, Traditional Chinese