Michelin Warranty Claim
Free
1.6.3for iPhone, iPad and more
Age Rating
Michelin Warranty Claim Screenshots
About Michelin Warranty Claim
Official App for Michelin Warranty Claims.
Our App empowers the user to simply and easily capture and submit their own warranty claims. Designed for Passenger & Light Truck, Agriculture and Commercial Truck tires. It can be used by all Michelin authorized Dealers, Distributors, Indirect and Open Market Users throughout USA and Canada for Michelin, BFG & Uniroyal brand tires.
Features by Segment:
Passenger and Light Truck:
• On-line or Offline Capability
• Eliminates phone call to Consumer Care
• Real Time Inspection by Tire Expert for Goodwill Claims
• Opportunity to be approved for No Return/Scrap Tire
Agricultural (AG):
• On-line or Offline Capability
• Eliminates waiting for your account manager.
• Virtual Inspection by Tire Expert within 48 business hours
Truck
• Eliminates waiting for your account manager.
• Digital review by your account manager for goodwill within 48 hours.
• Real time notification if Tire is required to be returned or not.
Our App empowers the user to simply and easily capture and submit their own warranty claims. Designed for Passenger & Light Truck, Agriculture and Commercial Truck tires. It can be used by all Michelin authorized Dealers, Distributors, Indirect and Open Market Users throughout USA and Canada for Michelin, BFG & Uniroyal brand tires.
Features by Segment:
Passenger and Light Truck:
• On-line or Offline Capability
• Eliminates phone call to Consumer Care
• Real Time Inspection by Tire Expert for Goodwill Claims
• Opportunity to be approved for No Return/Scrap Tire
Agricultural (AG):
• On-line or Offline Capability
• Eliminates waiting for your account manager.
• Virtual Inspection by Tire Expert within 48 business hours
Truck
• Eliminates waiting for your account manager.
• Digital review by your account manager for goodwill within 48 hours.
• Real time notification if Tire is required to be returned or not.
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What's New in the Latest Version 1.6.3
Last updated on Mar 26, 2024
Old Versions
Continuous Improvement
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Version History
1.6.3
Mar 26, 2024
Continuous Improvement
1.6.2
Jan 28, 2024
Enhancements: Showing full text in the drop-down fields for damage observation and Marketing Guarantee. Informative message regarding truck claims for retread tires.
1.6.1
Aug 27, 2023
- New: Indirect Agriculture dealers (KADs) with a Michelin Ship-to will be able to log in using their MyPortal credentials.
- Enhancements: More instructive error messages to Fleet claims
- Bug Fix: Fleet phone number and Agriculture Vehicle Model
- Enhancements: More instructive error messages to Fleet claims
- Bug Fix: Fleet phone number and Agriculture Vehicle Model
1.6.0
Aug 6, 2023
This App has been improved to allow the following:
1. Agriculture Dealers - Can submit Satisfaction Guarantee claims, Hours and Tire Pressure required.
2. Truck Dealers - Now have FLEET Ship-to Look up fields when submitting a claim for a Fleet.
3. All Dealers - Valid Email address format is required, Error message enhancements.
1. Agriculture Dealers - Can submit Satisfaction Guarantee claims, Hours and Tire Pressure required.
2. Truck Dealers - Now have FLEET Ship-to Look up fields when submitting a claim for a Fleet.
3. All Dealers - Valid Email address format is required, Error message enhancements.
1.5.11
Jun 25, 2023
Error message enhancements.
1.5.10
May 21, 2023
Bug fixes and enhancements
1.5.9
Apr 23, 2023
Error Message Enhancement
1.5.8
Feb 5, 2023
Bug fixes and enhancements
1.5.7
Dec 6, 2022
The App has been improved to allow Dealers to be able to
1.Submit claims for Commercial Truck Tires - must be connected to wi-fi or mobile data for full functionality.
2.Sign into the App using their MyPortal User ID and password.
•Dealers can continue to use their Bibnet User ID password.
3.Where images are required, photo #1 and photo#2 are now reordered to have Photo #1 be Area of Concern and Photo#2 be the DOT.
1.Submit claims for Commercial Truck Tires - must be connected to wi-fi or mobile data for full functionality.
2.Sign into the App using their MyPortal User ID and password.
•Dealers can continue to use their Bibnet User ID password.
3.Where images are required, photo #1 and photo#2 are now reordered to have Photo #1 be Area of Concern and Photo#2 be the DOT.
1.5.6
Dec 4, 2022
This App has been improved to allow the following:
Commercial Dealers will now be able to submit their own claims for Commercial Truck Tires on the App.
When submitting a Commercial Truck claim, dealers will need to be connected to wi-fi or mobile data to have full functionality of the App.
Michelin Dealers can now sign into the App using their MyPortal User ID and password.
Dealers can also continue to use their current Bibnet User ID and password.
Open Market Dealers will continue to use the OM-User ID and password that they created on the App.
Bug Fixes.
Commercial Dealers will now be able to submit their own claims for Commercial Truck Tires on the App.
When submitting a Commercial Truck claim, dealers will need to be connected to wi-fi or mobile data to have full functionality of the App.
Michelin Dealers can now sign into the App using their MyPortal User ID and password.
Dealers can also continue to use their current Bibnet User ID and password.
Open Market Dealers will continue to use the OM-User ID and password that they created on the App.
Bug Fixes.
1.5.5
Dec 4, 2022
This App has been improved to allow the following:
Commercial Dealers will now be able to submit their own claims for Commercial Truck Tires on the App.
When submitting a Commercial Truck claim, dealers will need to be connected to wi-fi or mobile data to have full functionality of the App.
Michelin Dealers can now sign into the App using their MyPortal User ID and password.
Dealers can also continue to use their current Bibnet User ID and password.
Open Market Dealers will continue to use the OM-User ID and password that they created on the App.
Commercial Dealers will now be able to submit their own claims for Commercial Truck Tires on the App.
When submitting a Commercial Truck claim, dealers will need to be connected to wi-fi or mobile data to have full functionality of the App.
Michelin Dealers can now sign into the App using their MyPortal User ID and password.
Dealers can also continue to use their current Bibnet User ID and password.
Open Market Dealers will continue to use the OM-User ID and password that they created on the App.
1.5.4
Aug 28, 2022
Bug Fixes
1.5.3
Aug 28, 2022
1. Michelin Dealers to sign into the App using their My PORTAL LOGIN credentials in addition to their current Bibnet user name and password. Open market Dealers will continue to use their OM- user name and password that they created.
2. Agriculture Warranty Claims submitted by Open Market Dealers will now be visible in the App for 30 days from date of claim allowing dealers more time to complete their packlist.
3. All Agriculture Dealers will now be able to complete their OWN packlist.
2. Agriculture Warranty Claims submitted by Open Market Dealers will now be visible in the App for 30 days from date of claim allowing dealers more time to complete their packlist.
3. All Agriculture Dealers will now be able to complete their OWN packlist.
1.5.2
Jul 9, 2022
Agriculture Warranty Claims: This App has been improved to include a vehicle referential list for the convenience of our dealers to be aligned with the Michelin Global Standard by guiding the dealer the dealer to select the most accurate reason why the tire came out of service.
1.5.1
Mar 19, 2022
- This App now supports Agriculture Tire Warranty Claims
- Bug Fixes
- Bug Fixes
1.5.0
Mar 12, 2022
This App now supports Agriculture Tire Warranty Claims
1.4.0
Oct 25, 2020
Add the Quick Order function
1.3.0
Mar 22, 2020
Bug fixes
1.2.0
Oct 7, 2018
Launch of warranty claim module in Canada
1.1.4
Sep 10, 2018
Enhancements for warranty claim module.
1.1.3
Sep 9, 2018
Enhancements for warranty claim module.
1.1.2
Oct 29, 2017
Enhancements for warranty claim module.
1.1.1
Apr 25, 2017
Enhancements for warranty claim module.
1.1.0
Dec 20, 2016
Fixed PDF file display issue for iOS 10 and added the claim form for customer receipt in PDF format for printing or emailing from the Mobile App.
Completed warranty claim form is accessible from the Tire Details view for a seamless transaction.
Completed warranty claim form is accessible from the Tire Details view for a seamless transaction.
1.0
Aug 24, 2016
Michelin Warranty Claim FAQ
Click here to learn how to download Michelin Warranty Claim in restricted country or region.
Check the following list to see the minimum requirements of Michelin Warranty Claim.
iPhone
Requires iOS 11.0 or later.
iPad
Requires iPadOS 11.0 or later.
iPod touch
Requires iOS 11.0 or later.
Michelin Warranty Claim supports English, French
