PulseDesk
Free
2.3.0for iPhone, iPod touch
Age Rating
PulseDesk Screenshots
About PulseDesk
Don't lose time or customers! With Pulsedesk’s mobile app, your support team will always be in touch, even when employees are away.
Pulsedesk is a flexible, reliable helpdesk that provides multichannel customer support. Users receive a wide range of tools for automating routine processes and complying with SLA requirements, as well as highly responsive technical support. It’s also easy to integrate third-party software, create a knowledge base, launch a client portal, and set up your own web widget in the Pulsedesk system.
What can you do with the app?
Receive notifications about inquiries coming in from various channels – email, WhatsApp, Telegram, web widgets, and client portal
See entire correspondence histories along with attached files
Respond to customers
Add categories and tags
Assign tickets and chats to agents
Change the status of tickets and dialogues
This functionality will help customer service agents promptly answer your clients’ questions and keep on top of their assignments. Provide first-class support with Pulsedesk and new customers will soon be regular ones!
To create a Pulsedesk account, go to https://pulsedesk.com/ and register. A 14-day free trial period is available.
Our managers will be happy to answer all your questions!
Pulsedesk is a flexible, reliable helpdesk that provides multichannel customer support. Users receive a wide range of tools for automating routine processes and complying with SLA requirements, as well as highly responsive technical support. It’s also easy to integrate third-party software, create a knowledge base, launch a client portal, and set up your own web widget in the Pulsedesk system.
What can you do with the app?
Receive notifications about inquiries coming in from various channels – email, WhatsApp, Telegram, web widgets, and client portal
See entire correspondence histories along with attached files
Respond to customers
Add categories and tags
Assign tickets and chats to agents
Change the status of tickets and dialogues
This functionality will help customer service agents promptly answer your clients’ questions and keep on top of their assignments. Provide first-class support with Pulsedesk and new customers will soon be regular ones!
To create a Pulsedesk account, go to https://pulsedesk.com/ and register. A 14-day free trial period is available.
Our managers will be happy to answer all your questions!
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What's New in the Latest Version 2.3.0
Last updated on Jan 22, 2024
Old Versions
- Added the ability to create a new ticket;
- We have returned the file download indicator in the creation and response/comments of the ticket;
- Changed the text stating that no tickets were found in the search;
- The name of the group chats is now visible in the list of all dialogs.
- We have returned the file download indicator in the creation and response/comments of the ticket;
- Changed the text stating that no tickets were found in the search;
- The name of the group chats is now visible in the list of all dialogs.
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Version History
2.3.0
Jan 22, 2024
- Added the ability to create a new ticket;
- We have returned the file download indicator in the creation and response/comments of the ticket;
- Changed the text stating that no tickets were found in the search;
- The name of the group chats is now visible in the list of all dialogs.
- We have returned the file download indicator in the creation and response/comments of the ticket;
- Changed the text stating that no tickets were found in the search;
- The name of the group chats is now visible in the list of all dialogs.
2.2.3
Dec 14, 2023
- In the Tickets section, you can now use pre-configured templates for responses;
- Added the ability to change the status of the dialog;
- Added the ability to leave an internal comment in the ticket;
- Added the display of tags in the dialog list.
- Added the ability to change the status of the dialog;
- Added the ability to leave an internal comment in the ticket;
- Added the display of tags in the dialog list.
1.0.1
Apr 6, 2023
- Added an option to see deleted clients and employees in tickets and chats
- Added ‘Priority’ field with the ability to change it in tickets’ cards and lists
- Improved displaying links in tickets’ messages
- Ticketing processing is optimized
- Added ‘Priority’ field with the ability to change it in tickets’ cards and lists
- Improved displaying links in tickets’ messages
- Ticketing processing is optimized
1.0
Feb 15, 2023
PulseDesk FAQ
Click here to learn how to download PulseDesk in restricted country or region.
Check the following list to see the minimum requirements of PulseDesk.
iPhone
Requires iOS 14.0 or later.
iPod touch
Requires iOS 14.0 or later.
PulseDesk supports English, Italian, Portuguese, Russian, Slovak
