ServiceChannel Provider
Technician Field Application
Free
2404.1for iPhone, iPad and more
Age Rating
ServiceChannel Provider Screenshots
About ServiceChannel Provider
ServiceChannel Provider puts the power of on-site service management on every technician’s mobile device. Now you can keep your customers and your company in the know with status updates for work performed on-site.
Save time and deliver more efficient, cost-effective service:
- View and add notes on-site as well as add photo documentation of work orders
- Check incoming jobs and update work order statuses on the go
- Capture electronic signatures from your customer’s employees
- Access work using existing PIN codes or technician accounts
- Show accurate work hours for invoicing with geolocation tracking
Based on your customer’s configuration, you can access additional features, such as:
- Time Tracking and Return Schedules
- Work Order Creation
- Inventory Management
- Refrigerant Tracking
Save time and deliver more efficient, cost-effective service:
- View and add notes on-site as well as add photo documentation of work orders
- Check incoming jobs and update work order statuses on the go
- Capture electronic signatures from your customer’s employees
- Access work using existing PIN codes or technician accounts
- Show accurate work hours for invoicing with geolocation tracking
Based on your customer’s configuration, you can access additional features, such as:
- Time Tracking and Return Schedules
- Work Order Creation
- Inventory Management
- Refrigerant Tracking
Show More
What's New in the Latest Version 2404.1
Last updated on Apr 11, 2024
Old Versions
NEW
- From now on, when you add the new meter reading, the Modified Date field will be automatically filled with the current date. You can modify the data by tapping this field.
FIXED
- On the Asset Record screen, the long names in the Asset Tag, Tag ID, Model Number, and Serial Number fields overlapped the field names, making it difficult to view them and other information. The long names look distinct now.
- Previously, when you created an immediate transfer, the truck was prepopulated as a destination location, so you couldn't search by truck on the Source Location screen. To avoid confusion, the truck will no longer be prepopulated. To submit the transfer, you must select the destination location on the Cart screen.
- When manually adding parts on the Part Used screen, you might have noticed duplicate part records on a work order. We've eliminated duplicates.
- From now on, when you add the new meter reading, the Modified Date field will be automatically filled with the current date. You can modify the data by tapping this field.
FIXED
- On the Asset Record screen, the long names in the Asset Tag, Tag ID, Model Number, and Serial Number fields overlapped the field names, making it difficult to view them and other information. The long names look distinct now.
- Previously, when you created an immediate transfer, the truck was prepopulated as a destination location, so you couldn't search by truck on the Source Location screen. To avoid confusion, the truck will no longer be prepopulated. To submit the transfer, you must select the destination location on the Cart screen.
- When manually adding parts on the Part Used screen, you might have noticed duplicate part records on a work order. We've eliminated duplicates.
Show More
Version History
2404.1
Apr 11, 2024
NEW
- From now on, when you add the new meter reading, the Modified Date field will be automatically filled with the current date. You can modify the data by tapping this field.
FIXED
- On the Asset Record screen, the long names in the Asset Tag, Tag ID, Model Number, and Serial Number fields overlapped the field names, making it difficult to view them and other information. The long names look distinct now.
- Previously, when you created an immediate transfer, the truck was prepopulated as a destination location, so you couldn't search by truck on the Source Location screen. To avoid confusion, the truck will no longer be prepopulated. To submit the transfer, you must select the destination location on the Cart screen.
- When manually adding parts on the Part Used screen, you might have noticed duplicate part records on a work order. We've eliminated duplicates.
- From now on, when you add the new meter reading, the Modified Date field will be automatically filled with the current date. You can modify the data by tapping this field.
FIXED
- On the Asset Record screen, the long names in the Asset Tag, Tag ID, Model Number, and Serial Number fields overlapped the field names, making it difficult to view them and other information. The long names look distinct now.
- Previously, when you created an immediate transfer, the truck was prepopulated as a destination location, so you couldn't search by truck on the Source Location screen. To avoid confusion, the truck will no longer be prepopulated. To submit the transfer, you must select the destination location on the Cart screen.
- When manually adding parts on the Part Used screen, you might have noticed duplicate part records on a work order. We've eliminated duplicates.
2403.2
Mar 29, 2024
No new features and bug fixes for this version. We are getting the app ready for the upcoming features. Stay tuned!
2403.1.2
Mar 18, 2024
No new features and bug fixes for this version. We are getting the app ready for the upcoming features. Stay tuned!
2403.1.1
Mar 14, 2024
No new features and bug fixes for this version. We are getting the app ready for the upcoming features. Stay tuned!
2403.1
Mar 13, 2024
FIXED
- The application crashed while loading and scrolling through the work order list. No more crashes!
- The application crashed while loading and scrolling through the work order list. No more crashes!
2402.2.1
Feb 29, 2024
FIXED
- The barcode icon on the Supplier Part Catalog screen displayed like the unlikable text so you couldn't scan the barcode. We've brought the button back.
- The barcode icon on the Supplier Part Catalog screen displayed like the unlikable text so you couldn't scan the barcode. We've brought the button back.
2402.2
Feb 28, 2024
FIXED
- The header on the Filter Work Orders screen was not fully visible. We've brought it back.
- The header on the Filter Work Orders screen was not fully visible. We've brought it back.
2402.1.1
Feb 20, 2024
We are currently working on new features that are going live down the road. Stay tuned!
2402.1
Feb 13, 2024
FIXED
- During the check-out process with the required client's signature, if you selected the Unable to obtain signature at this time? toggle on the Capture Signature screen, entered the reason in the text field, and clicked Send on the Check-out Summary screen, you should have been redirected to the WO Summary screen to view the added note. However, this redirection did not occur. We've addressed the issue.
- On the Create Asset screen, the Brand field previously displayed the brand ID instead of the brand name. This issue has now been fixed, and the brand names are appropriately displayed.
- On the Select Status screen, if you clicked the desired work order status multiple times, a system error message appeared, preventing you from checking out. We’ve done away with this problem.
- The app occasionally crashed when you tried to create a work order. No more crashes!
- During the check-out process with the required client's signature, if you selected the Unable to obtain signature at this time? toggle on the Capture Signature screen, entered the reason in the text field, and clicked Send on the Check-out Summary screen, you should have been redirected to the WO Summary screen to view the added note. However, this redirection did not occur. We've addressed the issue.
- On the Create Asset screen, the Brand field previously displayed the brand ID instead of the brand name. This issue has now been fixed, and the brand names are appropriately displayed.
- On the Select Status screen, if you clicked the desired work order status multiple times, a system error message appeared, preventing you from checking out. We’ve done away with this problem.
- The app occasionally crashed when you tried to create a work order. No more crashes!
2401.3
Jan 31, 2024
FIXED
- The More button on a work order in the Open status was unclicable. We've fixed it.
- The More button on a work order in the Open status was unclicable. We've fixed it.
2401.2
Jan 16, 2024
We are currently working on new features that are going live down the road. Stay tuned!
2401.1
Jan 2, 2024
FIXED
- When you searched for a part via a QR code scanning, you saw the spinning gear icon that wouldn’t go away. Therefore, you couldn't add a part to a work order. No longer does this issue halt your work.
- When you searched for a part via a QR code scanning, you saw the spinning gear icon that wouldn’t go away. Therefore, you couldn't add a part to a work order. No longer does this issue halt your work.
2312.1
Dec 12, 2023
FIXED
- Filtering work orders by trades, hawk-eyed users detected that the list of trades for selection was limited. Now, all trades are visible on the Select Trades screen.
- Filtering work orders by trades, hawk-eyed users detected that the list of trades for selection was limited. Now, all trades are visible on the Select Trades screen.
2311.2
Nov 28, 2023
FIXED
- Occasionally, when you captured the client’s signature upon check-out, the Sign Here field on the Capture Signature screen was grayed out. The screen scrolled when you tried to add a signature. We've tackled the issue.
- Some fields in the Meter Readings section were not translated on devices set to non-English. We’ve updated the text to make it clear for non-English speakers.
- Upon filtering work orders by trades, you may have noticed that some trades were not displayed, and you couldn't search them manually on the Select Trades screen. We've brought them back.
- Occasionally, when you captured the client’s signature upon check-out, the Sign Here field on the Capture Signature screen was grayed out. The screen scrolled when you tried to add a signature. We've tackled the issue.
- Some fields in the Meter Readings section were not translated on devices set to non-English. We’ve updated the text to make it clear for non-English speakers.
- Upon filtering work orders by trades, you may have noticed that some trades were not displayed, and you couldn't search them manually on the Select Trades screen. We've brought them back.
2311.1.2
Nov 10, 2023
No new features and bug fixes for this version. We are getting the app ready for the upcoming features. Stay tuned!
2311.1.1
Nov 10, 2023
No new features and bug fixes for this version. We are getting the app ready for the upcoming features. Stay tuned!
2311.1
Nov 8, 2023
FIXED
- Previously, the Meter Readings section was available in English only. Now, the language of the section is automatically set according to the language settings of your device.
- Previously, the Meter Readings section was available in English only. Now, the language of the section is automatically set according to the language settings of your device.
2310.3
Oct 31, 2023
NEW
- When a provider creates a work order via the Contractor-Initiated Work Order (CIWO) experience and then creates the next one for the exact location and trade during the duplicate callout time, the work order status is now changed to Completed/Possible Duplicate CIWO and the NTE amount is set to 0.
FIXED
- When an FTM internal technician selected Start My Day on the main screen, a system error message appeared. This happened if the time tracking activity wasn't set for the provider. Now you'll see the following error message: The time tracking activity is not set for this provider. Please contact the support team for more information.
- When a provider creates a work order via the Contractor-Initiated Work Order (CIWO) experience and then creates the next one for the exact location and trade during the duplicate callout time, the work order status is now changed to Completed/Possible Duplicate CIWO and the NTE amount is set to 0.
FIXED
- When an FTM internal technician selected Start My Day on the main screen, a system error message appeared. This happened if the time tracking activity wasn't set for the provider. Now you'll see the following error message: The time tracking activity is not set for this provider. Please contact the support team for more information.
2310.2
Oct 22, 2023
No new features and bug fixes. We are getting the app ready for the upcoming features. Stay tuned!
2310.1
Oct 2, 2023
NEW
- The ServiceChannel Provider app for Apple devices using iOS version 17 is now available. We would like to remind you that the application requires iOS versions 14 or later. Make sure your device is up to date!
- During check-out process, if a technician used refrigerant parts, the Asset screen displayed both non-refrigerated and refrigerated assets. Now only refrigerated assets will be displayed in this case.
- From now on, when an FTM internal technician updated the trade on a work order, the current trade will be displayed on the top of the list on the Select Trade screen.
FIXED
- Upon creating a work order via the Contractor-Initiated Work Order (CIWO) experience, the checklist appeared even when it shouldn’t have appeared for the selected trade, category, and location. We’ve made some tweaks so that this issue won't bother you anymore.
- Our Spanish-speaking customers used the SC Provider app might have noticed that some information was translated incorrectly on the Work Orders screen. We’ve updated the text to make it clear for Language speakers.
- When you tried to add the parts amount of 1000 under the Cycle Counts section in Inventory, the amount was converted to 1. We’ve made some tweaks, so the entered amount won't be changed.
- The ServiceChannel Provider app for Apple devices using iOS version 17 is now available. We would like to remind you that the application requires iOS versions 14 or later. Make sure your device is up to date!
- During check-out process, if a technician used refrigerant parts, the Asset screen displayed both non-refrigerated and refrigerated assets. Now only refrigerated assets will be displayed in this case.
- From now on, when an FTM internal technician updated the trade on a work order, the current trade will be displayed on the top of the list on the Select Trade screen.
FIXED
- Upon creating a work order via the Contractor-Initiated Work Order (CIWO) experience, the checklist appeared even when it shouldn’t have appeared for the selected trade, category, and location. We’ve made some tweaks so that this issue won't bother you anymore.
- Our Spanish-speaking customers used the SC Provider app might have noticed that some information was translated incorrectly on the Work Orders screen. We’ve updated the text to make it clear for Language speakers.
- When you tried to add the parts amount of 1000 under the Cycle Counts section in Inventory, the amount was converted to 1. We’ve made some tweaks, so the entered amount won't be changed.
2309.2
Sep 17, 2023
No new features and bug fixes for this version. We are getting the app ready for the upcoming features. Stay tuned!
2309.1
Sep 7, 2023
FIXED
- We are working on improving the Romanian translation for you to enjoy using ServiceChannel Provider in your native tongue.
- When you checked out on a work order, the system prompted you to select an asset category even if a WO asset has no category assigned to it. We've fixed this issue.
- We are working on improving the Romanian translation for you to enjoy using ServiceChannel Provider in your native tongue.
- When you checked out on a work order, the system prompted you to select an asset category even if a WO asset has no category assigned to it. We've fixed this issue.
2308.2
Aug 25, 2023
FIXED
- The location address was only displayed partially on the work order details and work order list view screens. Now you can see the location address on a work order in full.
- The location address was only displayed partially on the work order details and work order list view screens. Now you can see the location address on a work order in full.
2308.1
Aug 9, 2023
FIXED
- Previously, the Asset Tag field could be updated despite the settings in Service Automation. Now, when a subscriber removes the Edit option for the Asset Tag attribute while updating an asset type on the Manage Asset Types page in Service Automation, the Asset Tag field in the app will be unavailable for editing on the Enter Replacement Asset screen.
- Previously, the Asset Tag field could be updated despite the settings in Service Automation. Now, when a subscriber removes the Edit option for the Asset Tag attribute while updating an asset type on the Manage Asset Types page in Service Automation, the Asset Tag field in the app will be unavailable for editing on the Enter Replacement Asset screen.
2307.2.1
Aug 3, 2023
No visible changes for this version. We are currently working on new features that are going live down the road. Stay tuned!
ServiceChannel Provider FAQ
Click here to learn how to download ServiceChannel Provider in restricted country or region.
Check the following list to see the minimum requirements of ServiceChannel Provider.
iPhone
Requires iOS 14.0 or later.
iPad
Requires iPadOS 14.0 or later.
iPod touch
Requires iOS 14.0 or later.
ServiceChannel Provider supports English, Czech, Dutch, French, German, Greek, Hungarian, Italian, Japanese, Korean, Polish, Romanian, Russian, Simplified Chinese, Slovenian, Spanish, Traditional Chinese
