ServiceChannel
Free
2404.2for iPhone, iPad and more
Age Rating
ServiceChannel Screenshots
About ServiceChannel
Create, search, and edit Work Orders anytime from anywhere to minimize the time required to get your WOs completed. Proposal review and actions on the fly. Conduct on-site inspections of your locations with Site Audit Manager.
Search Work Orders By:
• Tracking Number
• Work Order Number
• Purchase Order Number
• Location Keyword
Reassign Work Orders
Filter Work Orders by Status
Exclude/Include Supply and Maintenance Categories in any list
Edit Work Order Details:
• Status
• Priority
• Schedule Date
• Trade
• Provider
• NTE
• Purchase Order Number
• Description
• Category
- Notes
- Photos and Attachments
Proposals
• Approve
• Reject
• View Details
• View Photos and Attachments
• On Hold
• Assign
Site Audit Manager
Simple and thorough capture & centralization of actionable intelligence on location and equipment condition. Ensure consistent and comprehensive location audits, by anyone, through
• Rapid, on-site capture of facility condition
• Cross audit decision support
• In-audit submission of work orders
• Conduct audits for facilities, safety, loss prevention, construction punch lists, etc
• No auditor training required
Please Note: Site Audit Manager requires an additional license.
Search Work Orders By:
• Tracking Number
• Work Order Number
• Purchase Order Number
• Location Keyword
Reassign Work Orders
Filter Work Orders by Status
Exclude/Include Supply and Maintenance Categories in any list
Edit Work Order Details:
• Status
• Priority
• Schedule Date
• Trade
• Provider
• NTE
• Purchase Order Number
• Description
• Category
- Notes
- Photos and Attachments
Proposals
• Approve
• Reject
• View Details
• View Photos and Attachments
• On Hold
• Assign
Site Audit Manager
Simple and thorough capture & centralization of actionable intelligence on location and equipment condition. Ensure consistent and comprehensive location audits, by anyone, through
• Rapid, on-site capture of facility condition
• Cross audit decision support
• In-audit submission of work orders
• Conduct audits for facilities, safety, loss prevention, construction punch lists, etc
• No auditor training required
Please Note: Site Audit Manager requires an additional license.
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What's New in the Latest Version 2404.2
Last updated on Apr 27, 2024
Old Versions
No visible changes for this version. We are currently working on new features that are going live down the road. Stay tuned!
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Version History
2404.2
Apr 27, 2024
No visible changes for this version. We are currently working on new features that are going live down the road. Stay tuned!
2404.1
Apr 11, 2024
FIXED
- If you didn't have an assigned dashboard, you may have encountered an issue with the Filter by Days option on the Filter WOs screen. You could see only work orders for the current day. The filter has now been updated to display a 12-month range by default.
- We have enhanced the app's performance and now the system operates flawlessly.
- We've improved the app translation in multiple languages because we know how handy it is to use the app in your mother tongue. Stay tuned!
- If you didn't have an assigned dashboard, you may have encountered an issue with the Filter by Days option on the Filter WOs screen. You could see only work orders for the current day. The filter has now been updated to display a 12-month range by default.
- We have enhanced the app's performance and now the system operates flawlessly.
- We've improved the app translation in multiple languages because we know how handy it is to use the app in your mother tongue. Stay tuned!
2403.2.1
Apr 2, 2024
No new features and bug fixes for this version. We are getting the app ready for the upcoming features. Stay tuned!
2403.2
Mar 28, 2024
No new features and bug fixes. We are getting the app ready for the upcoming features.
2403.1
Mar 14, 2024
FIXED
- After the latest version was released, several icons throughout the app appeared distorted or abnormal. We've restored all icons.
- If the Provider Email field on the Create WO screen was empty during work order creation, you couldn't create a work order as the app crash occurred. Crashes are no fun, so the issue has been fixed.
- The app crashed when you tried to approve a proposal on a work order. This won’t happen anymore.
- After the latest version was released, several icons throughout the app appeared distorted or abnormal. We've restored all icons.
- If the Provider Email field on the Create WO screen was empty during work order creation, you couldn't create a work order as the app crash occurred. Crashes are no fun, so the issue has been fixed.
- The app crashed when you tried to approve a proposal on a work order. This won’t happen anymore.
2402.2
Feb 27, 2024
FIXED
- Due to an internal issue, you couldn't see work orders in the Open status on the work order list view screen upon filtering. All work orders are now accurately displayed.
- The work order details and Confirm/Create WO screens did not display the provider phone number, even when the Mask Phone option was disabled in the Service Automation dashboard settings. The issue is fixed.
- Due to an internal issue, you couldn't see work orders in the Open status on the work order list view screen upon filtering. All work orders are now accurately displayed.
- The work order details and Confirm/Create WO screens did not display the provider phone number, even when the Mask Phone option was disabled in the Service Automation dashboard settings. The issue is fixed.
2402.1.1
Feb 20, 2024
FIXED
- When you created a work order with an asset under warranty, the app crashed. This won't happen anymore.
- When you created a work order with an asset under warranty, the app crashed. This won't happen anymore.
2402.1
Feb 14, 2024
FIXED
- On the Create Asset screen, the Brand field previously displayed the brand ID instead of the brand name. This issue has now been fixed, and the brand names are appropriately displayed.
- On the Create Asset screen, the Brand field previously displayed the brand ID instead of the brand name. This issue has now been fixed, and the brand names are appropriately displayed.
2401.3
Jan 31, 2024
FIXED
- Due to the under-the-hood issue, all proposals were listed with the same number on the proposal list screen. We've pinpointed the issue, and now you can see the real proposal numbers.
- Upon creating a work order, when you scanned or added an asset under warranty, the service provider wasn't updated based on the warranty overrides configured in your dashboard issue list. Now, the service provider will be updated as expected.
- When you associated an asset tag with an asset, the Warranty Starts From Install Date toggle was automatically reset, requiring you to select it again manually. The issue is fixed.
- Due to the under-the-hood issue, all proposals were listed with the same number on the proposal list screen. We've pinpointed the issue, and now you can see the real proposal numbers.
- Upon creating a work order, when you scanned or added an asset under warranty, the service provider wasn't updated based on the warranty overrides configured in your dashboard issue list. Now, the service provider will be updated as expected.
- When you associated an asset tag with an asset, the Warranty Starts From Install Date toggle was automatically reset, requiring you to select it again manually. The issue is fixed.
2401.2
Jan 18, 2024
FIXED
- The site audit creation time on the Site Planning screen was displayed incorrectly. This happened due to a time zone discrepancy. We've spotted the problem and cracked it.
- When you tried to filter work orders by priority, the internal server error appeared. This error occurred when priority names contained an ampersand &. Ampersands don’t rock the boat anymore. Bon voyage!
- The site audit creation time on the Site Planning screen was displayed incorrectly. This happened due to a time zone discrepancy. We've spotted the problem and cracked it.
- When you tried to filter work orders by priority, the internal server error appeared. This error occurred when priority names contained an ampersand &. Ampersands don’t rock the boat anymore. Bon voyage!
2401.1.1
Jan 6, 2024
FIXED
The application crashes when adding attachments.
The application crashes when adding attachments.
2401.1
Jan 3, 2024
NEW
- Fresh from the oven: when you take a photo from the camera during the asset creation, WO creation, adding a WO note, or adding an attachment to the site audit, you can capture two or more photos and then save them simultaneously.
FIXED
- Sometimes, when you tried to add a note to a work order, you saw an error message telling you something went wrong. We've pinpointed the issue and taken care of it.
- Fresh from the oven: when you take a photo from the camera during the asset creation, WO creation, adding a WO note, or adding an attachment to the site audit, you can capture two or more photos and then save them simultaneously.
FIXED
- Sometimes, when you tried to add a note to a work order, you saw an error message telling you something went wrong. We've pinpointed the issue and taken care of it.
2312.1
Dec 13, 2023
We are currently working on new features that are going live down the road. Stay tuned!
2311.3
Dec 1, 2023
We are currently working on new features that are going live down the road. Stay tuned!
2311.2
Nov 27, 2023
FIXED
- We've improved the app performance so the lack of Internet no longer stands in your way.
- We’ve speeded up the process of uploading attachments to a site audit! It takes just a couple of seconds to upload a photo or picture to the site audit.
- We've improved the app performance so the lack of Internet no longer stands in your way.
- We’ve speeded up the process of uploading attachments to a site audit! It takes just a couple of seconds to upload a photo or picture to the site audit.
2311.1
Nov 10, 2023
FIXED
- Occasionally, you couldn't open locations, or the Nothing Found notification appeared in the Locations module. This happened if you didn't allow to use your location GPS coordinates. In this case, you saw the alert that location services are not enabled as the location access wasn't provided.
- On devices set to German, the asset type didn't display on the Asset Details screen. We've fixed it.
- The number of assets on the work order details view and the Work Order Asset screen didn't match. We've done away with this discrepancy.
- Occasionally, you couldn't open locations, or the Nothing Found notification appeared in the Locations module. This happened if you didn't allow to use your location GPS coordinates. In this case, you saw the alert that location services are not enabled as the location access wasn't provided.
- On devices set to German, the asset type didn't display on the Asset Details screen. We've fixed it.
- The number of assets on the work order details view and the Work Order Asset screen didn't match. We've done away with this discrepancy.
2310.3
Oct 31, 2023
No new features and bug fixes. We are getting the app ready for the upcoming features. Stay tuned!
2310.2
Oct 22, 2023
FIXED
- During the work order creation, when you chose another provider on the Confirm WO Creation screen and selected Confirm / Create WO, you noticed that the service request email was copied to the previous provider. A tricky bug was finally squished, and now service request emails go to chosen providers.
- When you tried to log in to the app using the mobile access code, you saw an error message stating that the device was registered to another user, so it was unclear how to unlink it. We've added the device ID to the error message. You can provide it to the ServiceChannel support team to unlink the device easily.
- During the work order creation, when you chose another provider on the Confirm WO Creation screen and selected Confirm / Create WO, you noticed that the service request email was copied to the previous provider. A tricky bug was finally squished, and now service request emails go to chosen providers.
- When you tried to log in to the app using the mobile access code, you saw an error message stating that the device was registered to another user, so it was unclear how to unlink it. We've added the device ID to the error message. You can provide it to the ServiceChannel support team to unlink the device easily.
2310.1
Oct 2, 2023
NEW
- The ServiceChannel Mobile app for Apple devices using iOS version 17 is now available. We would like to remind you that the application requires iOS versions 14 or later. Make sure your device is up to date!
FIXED
- After you created an asset and then refresh the screen, a duplicate asset showed up on the Asset List screen. We’ve got rid of duplicates.
- Occasionally, a system error message appeared when you tried to change the trade on a work order during creation. The error does not pop up anymore.
- Searching by location, user, or audit name, you were unable to open any audits on the Site Planning screen. Also, all audits without applied filters were displayed instead. We've fixed it.
- The ServiceChannel Mobile app for Apple devices using iOS version 17 is now available. We would like to remind you that the application requires iOS versions 14 or later. Make sure your device is up to date!
FIXED
- After you created an asset and then refresh the screen, a duplicate asset showed up on the Asset List screen. We’ve got rid of duplicates.
- Occasionally, a system error message appeared when you tried to change the trade on a work order during creation. The error does not pop up anymore.
- Searching by location, user, or audit name, you were unable to open any audits on the Site Planning screen. Also, all audits without applied filters were displayed instead. We've fixed it.
2309.1.2
Sep 22, 2023
NEW
- The ServiceChannel Mobile app for Apple devices using iOS version 17 is now available. We would like to remind you that the application requires iOS versions 14 or later. Make sure your device is up to date!
- The ServiceChannel Mobile app for Apple devices using iOS version 17 is now available. We would like to remind you that the application requires iOS versions 14 or later. Make sure your device is up to date!
2309.1.1
Sep 18, 2023
No new features and bug fixes for this version. We are getting the app ready for the upcoming features. Stay tuned!
2309.1
Sep 11, 2023
No new features and bug fixes for this version. We are getting the app ready for the upcoming features. Stay tuned!
2308.2
Aug 29, 2023
FIXED
- Due to a GPS coordination's issue, sometimes you could see a spinning gear icon that wouldn’t go away. No longer does this issue halt your work.
- You couldn't scan an asset to create a work order in Site Planning. The Check for Assets screen appeared instead. We've made some changes to get rid of the problem and now, when you scan an asset, the list of assets won’t be displayed and a work order will be successfully created.
- Due to a GPS coordination's issue, sometimes you could see a spinning gear icon that wouldn’t go away. No longer does this issue halt your work.
- You couldn't scan an asset to create a work order in Site Planning. The Check for Assets screen appeared instead. We've made some changes to get rid of the problem and now, when you scan an asset, the list of assets won’t be displayed and a work order will be successfully created.
2308.1
Aug 16, 2023
No visible changes for this version. We are getting the app ready for the upcoming features. Stay tuned!
2307.2
Jul 31, 2023
FIXED
- Occasionally, when you tried to add a note on the Add Note screen, the keyboard didn't hide after you've entered the text in the input field, and you couldn't go on. We've added the Done button in the top corner of the keyboard. When you enter desired information, select Done to hide the keyboard and continue with the creating note process.
- The Last Note section on the work order details screen displayed the first note instead of the last one. We’ve fixed it.
- When you logged into the SC Mobile app through the SSO ID, notes on a work order wasn’t visible. Now you can see notes on a work order in this scenario.
- You couldn’t approve an invoice if you entered less than 3 symbols in the Comment field. The Submit button was grayed out. Now, you can enter 2 and more characters to proceed.
- Occasionally, when you tried to add a note on the Add Note screen, the keyboard didn't hide after you've entered the text in the input field, and you couldn't go on. We've added the Done button in the top corner of the keyboard. When you enter desired information, select Done to hide the keyboard and continue with the creating note process.
- The Last Note section on the work order details screen displayed the first note instead of the last one. We’ve fixed it.
- When you logged into the SC Mobile app through the SSO ID, notes on a work order wasn’t visible. Now you can see notes on a work order in this scenario.
- You couldn’t approve an invoice if you entered less than 3 symbols in the Comment field. The Submit button was grayed out. Now, you can enter 2 and more characters to proceed.
ServiceChannel FAQ
Click here to learn how to download ServiceChannel in restricted country or region.
Check the following list to see the minimum requirements of ServiceChannel.
iPhone
Requires iOS 14.0 or later.
iPad
Requires iPadOS 14.0 or later.
iPod touch
Requires iOS 14.0 or later.
ServiceChannel supports English, Czech, Dutch, French, German, Greek, Hungarian, Italian, Japanese, Korean, Polish, Romanian, Russian, Simplified Chinese, Slovenian, Spanish, Thai, Traditional Chinese
