UNICUM Direct Service
E-assistant for motor users
Free
3.0.0for iPhone, iPad and more
Age Rating
UNICUM Direct Service Screenshots
About UNICUM Direct Service
UNICUM motors and electronic boxes are used to control pool covers. Placed by nature in a difficult environment (humidity, heat, electromagnetic disturbances, etc.), they are manufactured with special care.
UNICUM has created this mobile application to make easier for pool cover owners, manufacturers and installers to manage the installed base, giving them access any time, anywhere, to the technical and historical data of the UNICUM devices that have been delivered.
After creating a user account, the application gives access to the individual quality certificate of the motor, which is generated after the test at the end of the production line for each UNICUM motor. This certificate shall include, in particular, the technical data collected individually during the tests carried out on that occasion, and which shall be used as evidence in the event of a need for subsequent expertise.
Through the application, the user account also gives direct access to the database of motors technical documentation, by offering the download of the related files (plans, installation procedure, and troubleshooting advice) for each of them.
The application also makes it possible to manage after-sales service request procedures by generating an online after-sales "ticket" for an engine declared defective. This ticket will then make it possible to ensure the follow-up of the product and the traceability of its file if it must be returned to UNICUM for expertise and repair.
The display of the individual quality certificate or the creation of a service ticket is carried out, either by direct manual entry of the serial number of the related motor, or by scanning the QR code (when the related UNICUM motor is equipped with it).
Thanks to the dedicated QR code reader which is directly integrated into it, the UNICUM application works fully by itself
There is therefore no need to download or install any additional modules or applications to make it fully functional.
UNICUM has created this mobile application to make easier for pool cover owners, manufacturers and installers to manage the installed base, giving them access any time, anywhere, to the technical and historical data of the UNICUM devices that have been delivered.
After creating a user account, the application gives access to the individual quality certificate of the motor, which is generated after the test at the end of the production line for each UNICUM motor. This certificate shall include, in particular, the technical data collected individually during the tests carried out on that occasion, and which shall be used as evidence in the event of a need for subsequent expertise.
Through the application, the user account also gives direct access to the database of motors technical documentation, by offering the download of the related files (plans, installation procedure, and troubleshooting advice) for each of them.
The application also makes it possible to manage after-sales service request procedures by generating an online after-sales "ticket" for an engine declared defective. This ticket will then make it possible to ensure the follow-up of the product and the traceability of its file if it must be returned to UNICUM for expertise and repair.
The display of the individual quality certificate or the creation of a service ticket is carried out, either by direct manual entry of the serial number of the related motor, or by scanning the QR code (when the related UNICUM motor is equipped with it).
Thanks to the dedicated QR code reader which is directly integrated into it, the UNICUM application works fully by itself
There is therefore no need to download or install any additional modules or applications to make it fully functional.
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What's New in the Latest Version 3.0.0
Last updated on Feb 10, 2024
Old Versions
Bug fixing that prevented authentication
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Version History
3.0.0
Feb 10, 2024
Bug fixing that prevented authentication
2.2.0
Oct 20, 2021
Compatibility update with the latest version of iOS
2.1.0
Jun 15, 2021
Contact information update (phone and website)
2.0.1
Nov 30, 2020
Improved performance of the application and add evolutions for the latest updates of smartphones.
1.1.1
May 24, 2019
Evolution of Customer service ticket part
1.0.4
Jan 25, 2019
Update for last iOS version
1.0.3
Oct 26, 2018
Optimization of the PDFs creation
1.0.2
Oct 18, 2018
Improvement of the app
1.0.1
Oct 11, 2018
UNICUM Direct Service FAQ
Click here to learn how to download UNICUM Direct Service in restricted country or region.
Check the following list to see the minimum requirements of UNICUM Direct Service.
iPhone
Requires iOS 13.0 or later.
iPad
Requires iPadOS 13.0 or later.
iPod touch
Requires iOS 13.0 or later.
UNICUM Direct Service supports French
