UPExperience
Free
1.10for iPhone, iPad and more
Age Rating
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About UPExperience
UpdatePromise powers more than 20,000 businesses today and is now available for Mac OS. Consumers expect to be communicated with via SMS Text Messaging, UpdatePromise helps you meet that expectation through TCPA Compliant Business Texting solutions that have been proven by over 10 Million Consumer Connections. UpdatePromise communicates directly to your customers' cell phones without the need for them to install an app. And since more than 96% of text messages are opened within 90 seconds, you and your customers will be communicating in real time! Real time communications generate increased sales, higher customer satisfaction rates and Net Promoter Scores that build your brand and repeat customer base, further increasing your revenue and profits!
Instant notifications tell you when a customer responds to a text message, gives a negative survey or completed an online electronic signature or payment. The UpdatePromise Mac OS app is synced across your desktop and other mobile devices in real time so you never miss a message, alert or instant notification. Automated Messaging (On Integrated Systems)
Instant notifications tell you when a customer responds to a text message, gives a negative survey or completed an online electronic signature or payment. The UpdatePromise Mac OS app is synced across your desktop and other mobile devices in real time so you never miss a message, alert or instant notification. Automated Messaging (On Integrated Systems)
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What's New in the Latest Version 1.10
Last updated on Feb 7, 2023
Old Versions
Bug fixes and optimizations
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Version History
1.10
Feb 7, 2023
Bug fixes and optimizations
1.109
Feb 6, 2023
Fixed a bug wherein duplicate messages from GloveBox would appear in promise transcripts
Fixed a bug wherein text would overflow input fields in MPI forms
Fixed a bug wherein the Alfa Romeo logo was not appearing properly
Added new MPI form for Genesis
Fixed a bug wherein text would overflow input fields in MPI forms
Fixed a bug wherein the Alfa Romeo logo was not appearing properly
Added new MPI form for Genesis
1.108
Oct 7, 2021
Fixed technician notes not appearing in the correct location in the UpdatePromise portal
1.107
Aug 20, 2021
Fixed an issue with the Lexus MPI form not displaying input fields for tires and brakes.
1.106
May 4, 2021
Fixed a bug with rear brakes on Kia MPI form
1.102
Apr 29, 2021
The root cause of intermittent duplicate photos appearing after a photo has been taken has been identified and fixed
A bug wherein technicians were seeing adviser options has been fixed
A bug wherein technicians were seeing adviser options has been fixed
1.97
Apr 20, 2021
Upload speeds improved for MPI media and gallery media
Scion MPI form added
Issues with photos occasionally duplicated has been fixed/improved
Scion MPI form added
Issues with photos occasionally duplicated has been fixed/improved
1.91
Apr 10, 2021
Reworked MPI operations to be faster
Notifcations have been updated and should be working now
Some fluids were not sending to desktop for Toyota MPI
Notifcations have been updated and should be working now
Some fluids were not sending to desktop for Toyota MPI
1.83
Feb 23, 2021
Fixed a bug wherein additional MPI issues might not submit
Customers found by VIN can now be tapped to load VCI
Fixed a bug wherein the VCI customer list would not dismiss
Online internal chat users now dynamically move to the top of the list when they login
Enhanced the scanner UI and corrected issues with the VIN scanner
Technician promises no longer filter by the logged in technician
Customers found by VIN can now be tapped to load VCI
Fixed a bug wherein the VCI customer list would not dismiss
Online internal chat users now dynamically move to the top of the list when they login
Enhanced the scanner UI and corrected issues with the VIN scanner
Technician promises no longer filter by the logged in technician
1.77
Jan 30, 2021
Norm Reeves MPI form issues have been correced
Porsche MPI forms have been updated
New MPI form: Land Rover
Vehicle Check-in is now functional
Known issues: push notifications are not being received
Porsche MPI forms have been updated
New MPI form: Land Rover
Vehicle Check-in is now functional
Known issues: push notifications are not being received
1.67
Dec 11, 2020
Push Notifications have been enabled.
1.65
Dec 8, 2020
Stale or cached media taken from previous promises no longer appears when capturing media for new promises
Adviser names now appear in the list of promises
Promises can now be filtered by those assigned to you
Timestamps have been added to promise transcripts
Adviser names now appear in the list of promises
Promises can now be filtered by those assigned to you
Timestamps have been added to promise transcripts
1.61
Nov 18, 2020
Fixed a bug wherein technicians could not send media to advisers
1.59
Nov 17, 2020
Media taken by advisers can now be shared and marked up by technicians at the same location
When adding an MPI issue, if no issue text is provided, a default issue is supplied so UpdatePromise's Portal will display it appropriately
The settings page now allows advisers to pre-select a default MPI form for their location that will override the MPI form supplied by UpdatePromise if so desired
When adding an MPI issue, if no issue text is provided, a default issue is supplied so UpdatePromise's Portal will display it appropriately
The settings page now allows advisers to pre-select a default MPI form for their location that will override the MPI form supplied by UpdatePromise if so desired
1.56
Nov 4, 2020
Fixed a bug wherein MPI form issues without media were not saving to desktop
Customer search results enhanced with vehicle dropdowns for customers that have more than one vehicle
Known issues: Additional MPI issues submitted without media may appear as broken images on portal
Customer search results enhanced with vehicle dropdowns for customers that have more than one vehicle
Known issues: Additional MPI issues submitted without media may appear as broken images on portal
1.54
Oct 28, 2020
Fixed a bug wherein MPI forms would occasionally not load
Fixed a bug wherein not all additional MPI issues would submit
Parts and labor price now appear under Requested Services
Requested Services can now be approved/declined
Deferred Services and Vehicle History added to appointments and VCI
Fixed a bug wherein not all additional MPI issues would submit
Parts and labor price now appear under Requested Services
Requested Services can now be approved/declined
Deferred Services and Vehicle History added to appointments and VCI
1.52
Oct 10, 2020
Support for creating appointments for existing customers with existing vehicles has been added
Support for filtering long lists of services has been added
Support for approving/declining services has been added during VCI
Disclosures and TCPA compliance signatures with their respective required form elements have been added to VCI
Support for filtering long lists of services has been added
Support for approving/declining services has been added during VCI
Disclosures and TCPA compliance signatures with their respective required form elements have been added to VCI
1.50
Sep 13, 2020
All selectable checkboxes and radio buttons on every MPI form can be unselected
Appointments can now be filtered by first and last name
Customer search button behavior has been adjusted for dynamic searches
Phone number on VCI form now automatically formats while typing
Appointment create button is disabled now until the form is ready
Vehicle trim is now selected in the trim dropdown if applicable
Deferred, recalls, service complaints and transportation options now appear
Minor MPI data transfer bugfixes
known issues -
Required fields text doesn't go away when viewing an appointment that already exists
Providing a VIN will clear out customer fields if you're trying to create an appointment
Appointments can now be filtered by first and last name
Customer search button behavior has been adjusted for dynamic searches
Phone number on VCI form now automatically formats while typing
Appointment create button is disabled now until the form is ready
Vehicle trim is now selected in the trim dropdown if applicable
Deferred, recalls, service complaints and transportation options now appear
Minor MPI data transfer bugfixes
known issues -
Required fields text doesn't go away when viewing an appointment that already exists
Providing a VIN will clear out customer fields if you're trying to create an appointment
1.48
Sep 4, 2020
Logged in user now sees all appointments - not just the ones assigned to them
Appointment list is consistently ordered alphabetically by adviser's name
VCI walkaround and point inspection data can be saved, cancelled and resumed at a later time without losing progress
VCI point inspections can now be cleanly deleted
Technicians can no longer reassign promises
Various bug fixes and UI improvements/enhancements
Appointment list is consistently ordered alphabetically by adviser's name
VCI walkaround and point inspection data can be saved, cancelled and resumed at a later time without losing progress
VCI point inspections can now be cleanly deleted
Technicians can no longer reassign promises
Various bug fixes and UI improvements/enhancements
1.46
Aug 28, 2020
App now supports adding arbitrary MPI issues with media beyond the base forms
Searching promises can now be cancelled to reveal Active Promises
VIN scanner text field now shows the decoded VIN whether or not an appointment exists
Searching promises can now be cancelled to reveal Active Promises
VIN scanner text field now shows the decoded VIN whether or not an appointment exists
1.44
Aug 15, 2020
New custom Audi MPI form added
Vehicle Check-In now supports any number of photos or videos per inspection point
Vehicle Check-In now uses the base media gallery allowing markup capabilities and a consistent experience
Vehicle Check-In now supports any number of photos or videos per inspection point
Vehicle Check-In now uses the base media gallery allowing markup capabilities and a consistent experience
1.42
Aug 8, 2020
Appointment retrieval is now supported
Vehicle Checkin can be started by:
Tapping an appointment
Scanning a VIN
Typing a VIN
Walk-ins without a prior appointment
Walkaround videos and annotations
Arbitrary number of inspection points and line items
VCI data will persist between switching between appointments
Vehicle Checkin can be started by:
Tapping an appointment
Scanning a VIN
Typing a VIN
Walk-ins without a prior appointment
Walkaround videos and annotations
Arbitrary number of inspection points and line items
VCI data will persist between switching between appointments
1.40
Jul 26, 2020
Added VIN Scanner - only the year/make/model drop downs work right now
Year/make/model dynamically update now as you select year, then make, then model
Customer approvals are seen now
BugFix: taken videos were not showing their durations
BugFix: the location string would bleed over the edges of the screen on MPI pages
BugFix: the red vin scanner line wasn't orienting properly when devices were rotated
BugFix: changing the production status from an MPI form wasn't updating the UI immediately
Year/make/model dynamically update now as you select year, then make, then model
Customer approvals are seen now
BugFix: taken videos were not showing their durations
BugFix: the location string would bleed over the edges of the screen on MPI pages
BugFix: the red vin scanner line wasn't orienting properly when devices were rotated
BugFix: changing the production status from an MPI form wasn't updating the UI immediately
1.38
Jul 3, 2020
You can now switch between different MPI forms while doing MPIs
You can now change the production status of a promise at the end of an MPI
When navigating to an MPI form, the status is automatically set for you to "Inspecting"
You can now change the production status of a promise at the end of an MPI
When navigating to an MPI form, the status is automatically set for you to "Inspecting"
1.35
Jun 27, 2020
New MPI forms and functionality added.
Currently new available MPI forms include:
BMW
Bugatti
Dodge
Dodge Ram
Ferrari
Freightliner
Jeep
Hyundai
Infiniti
Jaguar
Karma
Kia
Lamborghini
Land Rover
Lexus
Maserati
McLaren
Mercedes-Benz
Mini
Lincoln
Lotus
Mazda
Mitsubishi
Nissan
Peugeot
Porsche
Renault
Rolls-Royce
Seat
Subaru
Suzuki
Tesla
Toyota
Volvo
All checkboxes, radio buttons and camera icons are larger so they are easier to tap
The shade of green for OK has been lightened so the black checkmark can be seen easier
Behind-the-scenes work has been done to increase app performance.
Currently new available MPI forms include:
BMW
Bugatti
Dodge
Dodge Ram
Ferrari
Freightliner
Jeep
Hyundai
Infiniti
Jaguar
Karma
Kia
Lamborghini
Land Rover
Lexus
Maserati
McLaren
Mercedes-Benz
Mini
Lincoln
Lotus
Mazda
Mitsubishi
Nissan
Peugeot
Porsche
Renault
Rolls-Royce
Seat
Subaru
Suzuki
Tesla
Toyota
Volvo
All checkboxes, radio buttons and camera icons are larger so they are easier to tap
The shade of green for OK has been lightened so the black checkmark can be seen easier
Behind-the-scenes work has been done to increase app performance.
UPExperience FAQ
Click here to learn how to download UPExperience in restricted country or region.
Check the following list to see the minimum requirements of UPExperience.
iPhone
Requires iOS 12.0 or later.
iPad
Requires iPadOS 12.0 or later.
iPod touch
Requires iOS 12.0 or later.
