Apps in this category may contain mild or occasional cartoon, fantasy or real-life violence, as well as occasional or mild adult, sexually suggestive or horrifying content and may not be suitable for children under 9 years of age.

12+

Apps in this category may contain occasional mild indecent language, frequent or intense cartoon or real-life violence, minor or occasional adult or sexually suggestive material, and simulated gambling, and may be for children under 12 years of age.

17+

You must be at least 17 years old to access this App.

Apps in this category may contain frequent and intense offensive language; Frequent and intense cartoon, fantasy or realistic violence: frequent and intense adult, scary and sexually suggestive subjects: as well as sexual content, nudity, tobacco, alcohol and drugs, may not be suitable for children under 17 years of age.

لقطات الشاشة لـ SumTotal mySupport

iPhone

About SumTotal mySupport

The SumTotal mySupport app provides all support and service information in a single, one-stop-shop application.

mySupport app is now available for all our Designated Support Contacts.

Key features include:
- Aggregated key support metrics, such as resolution time, backlog and age
- Immediate Information arranged as Need to Do, Need to See and Need to Know
- Escalation and prioritization status and progress
- Use with Salesforce mobile app to see or update Case details (Internal Users)
- Upcoming deployment and maintenance schedules and status
- Outage notifications and status updates

Please note the email address you use to login to the app should be in our records and identified as a Designated Support Contact for your account.

تحديث لأحدث إصدار 3.0

Last updated on 29/08/2019

الإصدارات القديمة

Updated:
One Search to find what you need
Keep up with your SumTotal Learn Assignments
Click to Call – Skip the IVR and get connected to Support, quickly!
Get Notified on the phone about events and incidents

Version History

3.0

29/08/2019

2.2

01/05/2019

Bug Fixes and Screen changes
. Fixed scroll issues and data consistency issues
Internal User UI changes
. Added Availability report views for Internal users

2.1

06/09/2018

With this mySupport update you can..
- Create new case
- View an existing case
- Post comment to a case
- Request for prioritization

1.1

31/07/2018

Improved User Interface
Available for all our customers
Added functionality for Internal Users

1.0

02/05/2018

Feedback Report