![ServiceMax Zinc](https://image.winudf.com/v2/image1/MjI0NTgyMDNfMTcxMzk2NzU5OF8wOTU/screen-0.png?fakeurl=1&type=png&w=292)
ServiceMax Zinc
Free
9.1.0for iPhone, iPad and more
7.5
30 Ratings
ServiceMax, Inc.
Developer
54.2 MB
Size
Apr 21, 2024
Update Date
Business
Category
4+
Age Rating
Age Rating
ServiceMax Zinc Screenshots
About ServiceMax Zinc
Zinc connects technicians with the people and information they need.
Zinc Real-Time Communication connects technicians in real time with the people and information needed to confidently get the job done quickly and correctly, allowing the organization to reduce mean time to repair, boost customer satisfaction and improve employee engagement. Instead of turning to non-compliant consumer apps, service teams can now turn to a powerful, yet easy to use, team communication platform purpose-built for their needs — ServiceMax Zinc.
Hotline Communication:
• Connects technicians to the right expert instantly with Hotline bots
• Bypass long call canter queues and email exchanges to get information quickly and efficiently
• Track every request
• Measure resolution times, quality of internal service, and adapt Hotline staffing to changing demands
Broadcast Communication:
• Broadcast information in real time to your teams’ mobile devices
• Alerts fill the screen, requiring team members to interact with the message to continue in the app
• Target a specific group of employees based on critera such as group membership, department, location, work skills, or role
Team Communication:
• Communicate 1:1 and in groups
• Text, voice, video, content sharing and location sharing
• Conversations linked to ServiceMax records (such as Assets, Work Orders, Cases, Returns) for easy reference and access
Security:
• Military-Grade Encryption
• Customer Data Security
• Data Center Security
• Application Security
• Business Continuity and Reliability
Privacy:
• Data Ownership
• Custom Data Storage and Deletion
• Multi-Factor Authentication
• SSO and SAML 2.0
Zinc Real-Time Communication connects technicians in real time with the people and information needed to confidently get the job done quickly and correctly, allowing the organization to reduce mean time to repair, boost customer satisfaction and improve employee engagement. Instead of turning to non-compliant consumer apps, service teams can now turn to a powerful, yet easy to use, team communication platform purpose-built for their needs — ServiceMax Zinc.
Hotline Communication:
• Connects technicians to the right expert instantly with Hotline bots
• Bypass long call canter queues and email exchanges to get information quickly and efficiently
• Track every request
• Measure resolution times, quality of internal service, and adapt Hotline staffing to changing demands
Broadcast Communication:
• Broadcast information in real time to your teams’ mobile devices
• Alerts fill the screen, requiring team members to interact with the message to continue in the app
• Target a specific group of employees based on critera such as group membership, department, location, work skills, or role
Team Communication:
• Communicate 1:1 and in groups
• Text, voice, video, content sharing and location sharing
• Conversations linked to ServiceMax records (such as Assets, Work Orders, Cases, Returns) for easy reference and access
Security:
• Military-Grade Encryption
• Customer Data Security
• Data Center Security
• Application Security
• Business Continuity and Reliability
Privacy:
• Data Ownership
• Custom Data Storage and Deletion
• Multi-Factor Authentication
• SSO and SAML 2.0
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What's New in the Latest Version 9.1.0
Last updated on Apr 21, 2024
Old Versions
Improvements and bug fixes.
Show More
Version History
9.1.0
Apr 21, 2024
Improvements and bug fixes.
9.0.1
Apr 7, 2024
Improvement and bug fixes.
9.0.0
Apr 4, 2024
Improvement and bug fixes
8.4.0
Feb 26, 2024
Improvement and bug fixes
8.2.0
Jan 18, 2024
Improvement and bug fixes
8.1.1
Dec 21, 2023
Improvements and bug fixes
8.1.0
Dec 19, 2023
Application improvements and fixes.
8.0.0
Dec 14, 2023
8.0.0 - New release along with fixes and improvements.
7.0.1
Oct 21, 2023
7.0.1 - Fixes and Improvements
7.0.0
Oct 18, 2023
We regularly update ServiceMax Zinc to improve app performance and user experience.
5.27.2
Feb 13, 2023
We regularly update ServiceMax Zinc to improve app performance and user experience.
5.27
Dec 15, 2022
We regularly update ServiceMax Zinc to improve app performance and user experience.
5.26.2
Aug 30, 2022
We regularly update ServiceMax Zinc to improve app performance and user experience.
5.26
Aug 11, 2022
We regularly update ServiceMax Zinc to improve app performance and user experience.
5.25.2
May 11, 2022
We regularly update ServiceMax Zinc to improve app performance and user experience.
5.25
Apr 15, 2022
We regularly update ServiceMax Zinc to improve app performance and user experience.
5.24.3
Mar 3, 2022
We regularly update ServiceMax Zinc to improve app performance and user experience.
5.24.2
Jan 27, 2022
We regularly update ServiceMax Zinc to improve app performance and user experience.
5.24.1
Jan 21, 2022
We regularly update ServiceMax Zinc to improve app performance and user experience.
5.24
Dec 2, 2021
We regularly update ServiceMax Zinc to improve app performance and user experience.
5.23.1
Aug 26, 2021
Bug fixes and minor enhancements.
5.23
Aug 12, 2021
Zinc 5.23 for iOS adds support for Salesforce-based Zinc accounts, plus bug fixes and minor enhancements.
5.22.1
Jun 17, 2021
Bug fixes and minor enhancements.
5.22
Apr 26, 2021
Zinc 5.22 for iOS adds two major features:
- Photo annotation - Now you can draw on a photo before sending it in a Zinc conversation. And you can reply with an annotated version of a photo someone else sent.
- Hotline Request Search - Now you can find past hotline requests and conversations by searching for message text, and you can filter on requester, owner, current status, or hotline.
The release also includes various bug fixes and minor enhancements.
- Photo annotation - Now you can draw on a photo before sending it in a Zinc conversation. And you can reply with an annotated version of a photo someone else sent.
- Hotline Request Search - Now you can find past hotline requests and conversations by searching for message text, and you can filter on requester, owner, current status, or hotline.
The release also includes various bug fixes and minor enhancements.
5.21.5
Mar 20, 2021
Bug fixes and minor enhancements.
ServiceMax Zinc FAQ
Click here to learn how to download ServiceMax Zinc in restricted country or region.
Check the following list to see the minimum requirements of ServiceMax Zinc.
iPhone
Requires iOS 13.4 or later.
iPad
Requires iPadOS 13.4 or later.
iPod touch
Requires iOS 13.4 or later.
ServiceMax Zinc supports English, Danish, Dutch, Finnish, French, German, Italian, Spanish, Swedish