BeyondTrust Rep Console
Free
3.1.4for iPhone, iPad
3.5
82 Ratings
Bomgar Corporation
Developer
12.9 MB
Size
Oct 24, 2023
Update Date
Productivity
Category
4+
Age Rating
Age Rating
BeyondTrust Rep Console Screenshots
About BeyondTrust Rep Console
With the BeyondTrust iOS Rep Console, IT support technicians can remotely support desktops, laptops, or servers, allowing them to:
• Initiate a remote support session from an iOS device without requiring pre-installed software.
• View a customer’s or employee’s screen and control their mouse and keyboard.
• Work on multiple sessions simultaneously.
• Chat with end-users and other reps within a session.
• Invite other reps into a session to collaborate and resolve issues.
Note: The BeyondTrust iOS Rep Console works with existing BeyondTrust Remote Support and Bomgar Remote Support installations, version 20.1.1 or above, that have trusted CA-signed certificates.
• Initiate a remote support session from an iOS device without requiring pre-installed software.
• View a customer’s or employee’s screen and control their mouse and keyboard.
• Work on multiple sessions simultaneously.
• Chat with end-users and other reps within a session.
• Invite other reps into a session to collaborate and resolve issues.
Note: The BeyondTrust iOS Rep Console works with existing BeyondTrust Remote Support and Bomgar Remote Support installations, version 20.1.1 or above, that have trusted CA-signed certificates.
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What's New in the Latest Version 3.1.4
Last updated on Oct 24, 2023
Old Versions
* File transfer is now supported in the iOS rep!
* Bug fixes
* Bug fixes
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Version History
3.1.4
Oct 24, 2023
* File transfer is now supported in the iOS rep!
* Bug fixes
* Bug fixes
3.1.3
May 9, 2023
Bug fixes and perfomance improvements
3.1.2
Sep 30, 2022
• SAML Login fixes
• Pointer positioning fixes
• iOS 16 Support
New in version 3:
• Updated UI
• Dark mode is now supported
• Bug fixes and performance improvements
• Pointer positioning fixes
• iOS 16 Support
New in version 3:
• Updated UI
• Dark mode is now supported
• Bug fixes and performance improvements
3.1.1
Aug 12, 2022
• Updated UI
• Dark mode is now supported
• Bug fixes and performance improvements
• Dark mode is now supported
• Bug fixes and performance improvements
2.2.12
Oct 31, 2019
* Bomgar iOS Rep Console is now the BeyondTrust iOS Rep Console.
* iOS 13 now supported.
* New chat message notification sound.
* Site hostname can now be provided and optionally locked through MDM configuration profiles.
* iOS 13 now supported.
* New chat message notification sound.
* Site hostname can now be provided and optionally locked through MDM configuration profiles.
2.2.11
Sep 19, 2017
• Reps can now elevate iOS customer client support sessions using credentials from the endpoint credential manager (ECM).
• Bugs fixes and performance improvements.
• Bugs fixes and performance improvements.
2.2.10
May 8, 2017
Bug fixes and performance improvements.
2.2.9
Dec 7, 2016
• 1Password can be used to log into the iOS representative console.
• SAML authentication can be used to log into the iOS representative console. Requires a Bomgar site running Remote Support 16.2.1 or later (not available for Connect).
• Access the command shell for Jump Client and Shell Jump sessions. Requires a Bomgar site running Remote Support 16.2.1 or later (not available for Connect).
• Bug fixes & performance improvements.
• SAML authentication can be used to log into the iOS representative console. Requires a Bomgar site running Remote Support 16.2.1 or later (not available for Connect).
• Access the command shell for Jump Client and Shell Jump sessions. Requires a Bomgar site running Remote Support 16.2.1 or later (not available for Connect).
• Bug fixes & performance improvements.
2.2.8
Jul 21, 2016
• Experience a faster, high quality access session with HD View.
• Multitask between access sessions using iOS’s 3D Touch capabilities.
• Access the Command Shell for Jump Client and Shell Jump sessions.
• Corrected a screen sharing issue on certain iPhone models introduced in the previous update.
• Bug fixes & performance improvements.
• Multitask between access sessions using iOS’s 3D Touch capabilities.
• Access the Command Shell for Jump Client and Shell Jump sessions.
• Corrected a screen sharing issue on certain iPhone models introduced in the previous update.
• Bug fixes & performance improvements.
2.2.7
May 10, 2016
• Use 3D Touch with the iPhone 6s and 6s Plus to start sessions faster and support multiple sessions more efficiently.
• Use Touch ID to protect saved credentials.
• For Bomgar version 16.1, access unattended systems using Remote RDP and Remote Jump Shortcuts.
• Bug fixes & performance improvements.
• Use Touch ID to protect saved credentials.
• For Bomgar version 16.1, access unattended systems using Remote RDP and Remote Jump Shortcuts.
• Bug fixes & performance improvements.
2.2.6
Nov 30, 2015
• New Remote Support Representative Console application icon to reinforce the fresh approach we take to remote support.
• Bug fixes & performance improvements.
• Bug fixes & performance improvements.
2.2.5
Apr 28, 2015
Bugfixes
2.2.4
Mar 15, 2014
Bug fix.
2.2.3
Jan 14, 2014
- Privacy Screen
- Bug fixes
- Bug fixes
2.2.2
Sep 9, 2013
- Bug fixes
- Performance Improvements
- Performance Improvements
2.2.1
Jun 25, 2013
• Added the option to use absolute mouse pointer positioning instead of relative.
• Access to all Jump Clients.
• Prompting permissions per Jump Client.
• Miscellaneous bug fixes.
• Access to all Jump Clients.
• Prompting permissions per Jump Client.
• Miscellaneous bug fixes.
2.2.0
Nov 26, 2012
• Support for iPhone 5 and iOS 6
• Equilibrium
• Intelligent Collaboration
• Ability to kick any member from a session
• Miscellaneous bug fixes
• Equilibrium
• Intelligent Collaboration
• Ability to kick any member from a session
• Miscellaneous bug fixes
2.1.2
Apr 16, 2012
- Updated graphics and artwork for the new iPad's Retina screen.
- Added a button to provide an additional way to dismiss the keyboard during screen sharing.
- Other miscellaneous bug fixes.
- Added a button to provide an additional way to dismiss the keyboard during screen sharing.
- Other miscellaneous bug fixes.
2.1.1
Jan 10, 2012
New Features
- Dashboard
- Rep Invite
- iPhone Support
Bug fixes.
- Dashboard
- Rep Invite
- iPhone Support
Bug fixes.
2.0.3
Sep 30, 2011
New Features
- Locate Remote Mouse Cursor - Representatives can now use a single finger touch and hold to locate the mouse cursor on the end system.
Enhancements
- The three finger tap action was extended to also close the keyboard.
- The keyboard that appears after a three finger tap action now includes extra keys not normally built-in on the standard keyboard layout. These include tab, control, alt/option, command, and arrow keys
- The iPad representative console now honors alternate port numbers at the end of the site address URL to accommodate for Bomgar sites built to use a non-standard port. (e.g. support.example.com:8080)
- Additional enhancements were made to better handle network interruptions between the iPad representative and the appliance.
Issues Resolved
- Resolved an issue where the mouse cursor could be lost when switching between remote monitors.
- Resolved an issue where the session key dialog box didn’t close properly.
- Resolved an issue where the site URL address was incorrect and the indicator failed to turned red to notify the rep.
- Locate Remote Mouse Cursor - Representatives can now use a single finger touch and hold to locate the mouse cursor on the end system.
Enhancements
- The three finger tap action was extended to also close the keyboard.
- The keyboard that appears after a three finger tap action now includes extra keys not normally built-in on the standard keyboard layout. These include tab, control, alt/option, command, and arrow keys
- The iPad representative console now honors alternate port numbers at the end of the site address URL to accommodate for Bomgar sites built to use a non-standard port. (e.g. support.example.com:8080)
- Additional enhancements were made to better handle network interruptions between the iPad representative and the appliance.
Issues Resolved
- Resolved an issue where the mouse cursor could be lost when switching between remote monitors.
- Resolved an issue where the session key dialog box didn’t close properly.
- Resolved an issue where the site URL address was incorrect and the indicator failed to turned red to notify the rep.
2.0.2
Jul 5, 2011
Bug fixes. User interface improvements.
2.0.1
Jun 1, 2011
BeyondTrust Rep Console FAQ
Click here to learn how to download BeyondTrust Rep Console in restricted country or region.
Check the following list to see the minimum requirements of BeyondTrust Rep Console.
iPhone
Requires iOS 16.0 or later.
iPad
Requires iPadOS 16.0 or later.
BeyondTrust Rep Console supports English
