BeyondTrust Support
Powered by Bomgar
Free
2.2.18for iPhone, iPad and more
6.3
37 Ratings
Bomgar Corporation
Developer
8.6 MB
Size
Jun 6, 2023
Update Date
Utilities
Category
4+
Age Rating
Age Rating
BeyondTrust Support Screenshots
About BeyondTrust Support
You can dramatically broaden service desk reach with the new BeyondTrust iOS Customer Client. Employees and end users with popular iOS-powered mobile devices can get the fullest support they need to be more productive while mobile. Support reps can securely chat, co-browse a web site or app on the end user's mobile device, view screen shots that the end user captures, and even push status updates to mobile employees and end users right from the BeyondTrust Rep Console.
Feature Overview:
• Secure Session Chat – Use BeyondTrust to chat in real-time with mobile users to better understand the issue, transfer files, and view the device’s system information.
• Screen Co-Browsing – Support reps using BeyondTrust can see the same web sites and web apps that the end user is actively viewing on their mobile device, offering immediate guidance to troubleshoot the issue.
• Screen Snapshot Viewing – End users can share captured screen shots of issues with their support rep, to further collaborate on the challenges they may face with their mobile device.
• Push Web Updates – Support reps can push URLs to end users containing key status updates and system configuration profiles to rapidly resolve the issue.
Note: The BeyondTrust iOS Customer Client works with existing BeyondTrust installations with version 15.2.1 or greater and support sites with trusted CA-signed certificates.
Feature Overview:
• Secure Session Chat – Use BeyondTrust to chat in real-time with mobile users to better understand the issue, transfer files, and view the device’s system information.
• Screen Co-Browsing – Support reps using BeyondTrust can see the same web sites and web apps that the end user is actively viewing on their mobile device, offering immediate guidance to troubleshoot the issue.
• Screen Snapshot Viewing – End users can share captured screen shots of issues with their support rep, to further collaborate on the challenges they may face with their mobile device.
• Push Web Updates – Support reps can push URLs to end users containing key status updates and system configuration profiles to rapidly resolve the issue.
Note: The BeyondTrust iOS Customer Client works with existing BeyondTrust installations with version 15.2.1 or greater and support sites with trusted CA-signed certificates.
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What's New in the Latest Version 2.2.18
Last updated on Jun 6, 2023
Old Versions
* Bug fixes
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Version History
2.2.18
Jun 6, 2023
* Bug fixes
2.2.17
Jun 29, 2021
* Bug fixes
2.2.16
Mar 18, 2021
* Bug fixes and performance improvements.
2.2.15
Dec 10, 2019
* Bomgar iOS Customer Client is now the BeyondTrust iOS Customer Client.
* Bug fixes and performance improvements.
* Bug fixes and performance improvements.
2.2.14
Aug 20, 2019
Bug fixes and performance improvements.
2.2.13
Mar 26, 2019
* Improved the screen sharing performance and experience.
* Resolved issues and made additional enhancements.
* Resolved issues and made additional enhancements.
2.2.12
Dec 5, 2018
If deployed through an MDM solution, the Bomgar site URL can be defined and optionally set as Ready Only.
2.2.11
Sep 20, 2018
* Support for iOS 12
* Updated the screen broadcasting workflow
* Removed co-browsing functionality from the app
* Bug fixes and performance improvements
* Updated the screen broadcasting workflow
* Removed co-browsing functionality from the app
* Bug fixes and performance improvements
2.2.10
Feb 2, 2018
Bug fixes and perfomance improvements.
2.2.9
Nov 15, 2017
Instructions and illustrations are now available within the Bomgar Remote Support Customer Client to help walk Apple device users through the process of enabling screen sharing on their device.
2.2.8
Oct 13, 2017
iOS mobile devices can now share or broadcast their screen to the Bomgar Support Customer Client app, allowing users to receive screen sharing support on their iOS device no matter their location.
2.2.7
Sep 19, 2017
Bomgar InSight now uses VP9 technology to provide faster video streaming capabilities to help create a more seamless support. This feature requires Bomgar version 17.1 and above.
2.2.6
May 8, 2017
Bug fixes and performance improvements.
2.2.5
Dec 7, 2016
Enhancements for Bomgar InSight:
• Turn the flash (torch) on or off
• Zoom in by pinching the screen
• Auto-focus and low-light enhanced modes are turned on if supported
• Turn the flash (torch) on or off
• Zoom in by pinching the screen
• Auto-focus and low-light enhanced modes are turned on if supported
2.2.4
Jun 7, 2016
Bug fixes and performance improvements.
2.2.3
Nov 12, 2015
With Bomgar inSight, customers can now use their mobile device's camera to stream live video during a support session. Optionally, a representative can draw annotations on a frame of the video while using inSight. Using Bomgar inSight, representatives can aid in troubleshooting more issues than ever before.
2.2.2
May 20, 2015
• Miscellaneous bug fixes and performance improvements.
• Added full Language Support, available when used with Bomgar software 14.3.1 or higher.
• Added full Language Support, available when used with Bomgar software 14.3.1 or higher.
2.2.1
Oct 23, 2014
Miscellaneous bug fixes and performance improvements.
2.2.0
Nov 26, 2012
• iPhone 5 support.
• iOS 6 support.
• Miscellaneous bug fixes and performance improvements.
• iOS 6 support.
• Miscellaneous bug fixes and performance improvements.
2.1.1
Dec 18, 2011
BeyondTrust Support FAQ
Click here to learn how to download BeyondTrust Support in restricted country or region.
Check the following list to see the minimum requirements of BeyondTrust Support.
iPhone
Requires iOS 15.0 or later.
iPad
Requires iPadOS 15.0 or later.
iPod touch
Requires iOS 15.0 or later.
BeyondTrust Support supports English, Dutch, Finnish, French, German, Italian, Japanese, Portuguese, Simplified Chinese, Spanish, Swedish, Traditional Chinese, Turkish
