BeyondTrust Rep Console
無料
3.1.4for iPhone, iPad
3.5
82 Ratings
Bomgar Corporation
Developer
12.9MB
Size
2023年10月24日
Update Date
Productivity
Category
4+
Age Rating
Age Rating
BeyondTrust Rep Console スクリーンショット
About BeyondTrust Rep Console
With the BeyondTrust iOS Rep Console, IT support technicians can remotely support desktops, laptops, or servers, allowing them to:
• Initiate a remote support session from an iOS device without requiring pre-installed software.
• View a customer’s or employee’s screen and control their mouse and keyboard.
• Work on multiple sessions simultaneously.
• Chat with end-users and other reps within a session.
• Invite other reps into a session to collaborate and resolve issues.
Note: The BeyondTrust iOS Rep Console works with existing BeyondTrust Remote Support and Bomgar Remote Support installations, version 20.1.1 or above, that have trusted CA-signed certificates.
• Initiate a remote support session from an iOS device without requiring pre-installed software.
• View a customer’s or employee’s screen and control their mouse and keyboard.
• Work on multiple sessions simultaneously.
• Chat with end-users and other reps within a session.
• Invite other reps into a session to collaborate and resolve issues.
Note: The BeyondTrust iOS Rep Console works with existing BeyondTrust Remote Support and Bomgar Remote Support installations, version 20.1.1 or above, that have trusted CA-signed certificates.
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最新バージョン 3.1.4 の更新情報
Last updated on 2023年10月24日
旧バージョン
* File transfer is now supported in the iOS rep!
* Bug fixes
* Bug fixes
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Version History
3.1.4
2023年10月24日
* File transfer is now supported in the iOS rep!
* Bug fixes
* Bug fixes
3.1.3
2023年05月09日
Bug fixes and perfomance improvements
3.1.2
2022年09月30日
• SAML Login fixes
• Pointer positioning fixes
• iOS 16 Support
New in version 3:
• Updated UI
• Dark mode is now supported
• Bug fixes and performance improvements
• Pointer positioning fixes
• iOS 16 Support
New in version 3:
• Updated UI
• Dark mode is now supported
• Bug fixes and performance improvements
3.1.1
2022年08月12日
• Updated UI
• Dark mode is now supported
• Bug fixes and performance improvements
• Dark mode is now supported
• Bug fixes and performance improvements
2.2.12
2019年10月31日
* Bomgar iOS Rep Console is now the BeyondTrust iOS Rep Console.
* iOS 13 now supported.
* New chat message notification sound.
* Site hostname can now be provided and optionally locked through MDM configuration profiles.
* iOS 13 now supported.
* New chat message notification sound.
* Site hostname can now be provided and optionally locked through MDM configuration profiles.
2.2.11
2017年09月19日
• Reps can now elevate iOS customer client support sessions using credentials from the endpoint credential manager (ECM).
• Bugs fixes and performance improvements.
• Bugs fixes and performance improvements.
2.2.10
2017年05月08日
Bug fixes and performance improvements.
2.2.9
2016年12月07日
• 1Password can be used to log into the iOS representative console.
• SAML authentication can be used to log into the iOS representative console. Requires a Bomgar site running Remote Support 16.2.1 or later (not available for Connect).
• Access the command shell for Jump Client and Shell Jump sessions. Requires a Bomgar site running Remote Support 16.2.1 or later (not available for Connect).
• Bug fixes & performance improvements.
• SAML authentication can be used to log into the iOS representative console. Requires a Bomgar site running Remote Support 16.2.1 or later (not available for Connect).
• Access the command shell for Jump Client and Shell Jump sessions. Requires a Bomgar site running Remote Support 16.2.1 or later (not available for Connect).
• Bug fixes & performance improvements.
2.2.8
2016年07月21日
• Experience a faster, high quality access session with HD View.
• Multitask between access sessions using iOS’s 3D Touch capabilities.
• Access the Command Shell for Jump Client and Shell Jump sessions.
• Corrected a screen sharing issue on certain iPhone models introduced in the previous update.
• Bug fixes & performance improvements.
• Multitask between access sessions using iOS’s 3D Touch capabilities.
• Access the Command Shell for Jump Client and Shell Jump sessions.
• Corrected a screen sharing issue on certain iPhone models introduced in the previous update.
• Bug fixes & performance improvements.
2.2.7
2016年05月10日
• Use 3D Touch with the iPhone 6s and 6s Plus to start sessions faster and support multiple sessions more efficiently.
• Use Touch ID to protect saved credentials.
• For Bomgar version 16.1, access unattended systems using Remote RDP and Remote Jump Shortcuts.
• Bug fixes & performance improvements.
• Use Touch ID to protect saved credentials.
• For Bomgar version 16.1, access unattended systems using Remote RDP and Remote Jump Shortcuts.
• Bug fixes & performance improvements.
2.2.6
2015年11月30日
• New Remote Support Representative Console application icon to reinforce the fresh approach we take to remote support.
• Bug fixes & performance improvements.
• Bug fixes & performance improvements.
2.2.5
2015年04月28日
Bugfixes
2.2.4
2014年03月15日
Bug fix.
2.2.3
2014年01月14日
- Privacy Screen
- Bug fixes
- Bug fixes
2.2.2
2013年09月09日
- Bug fixes
- Performance Improvements
- Performance Improvements
2.2.1
2013年06月25日
• Added the option to use absolute mouse pointer positioning instead of relative.
• Access to all Jump Clients.
• Prompting permissions per Jump Client.
• Miscellaneous bug fixes.
• Access to all Jump Clients.
• Prompting permissions per Jump Client.
• Miscellaneous bug fixes.
2.2.0
2012年11月26日
• Support for iPhone 5 and iOS 6
• Equilibrium
• Intelligent Collaboration
• Ability to kick any member from a session
• Miscellaneous bug fixes
• Equilibrium
• Intelligent Collaboration
• Ability to kick any member from a session
• Miscellaneous bug fixes
2.1.2
2012年04月16日
- Updated graphics and artwork for the new iPad's Retina screen.
- Added a button to provide an additional way to dismiss the keyboard during screen sharing.
- Other miscellaneous bug fixes.
- Added a button to provide an additional way to dismiss the keyboard during screen sharing.
- Other miscellaneous bug fixes.
2.1.1
2012年01月10日
New Features
- Dashboard
- Rep Invite
- iPhone Support
Bug fixes.
- Dashboard
- Rep Invite
- iPhone Support
Bug fixes.
2.0.3
2011年09月30日
New Features
- Locate Remote Mouse Cursor - Representatives can now use a single finger touch and hold to locate the mouse cursor on the end system.
Enhancements
- The three finger tap action was extended to also close the keyboard.
- The keyboard that appears after a three finger tap action now includes extra keys not normally built-in on the standard keyboard layout. These include tab, control, alt/option, command, and arrow keys
- The iPad representative console now honors alternate port numbers at the end of the site address URL to accommodate for Bomgar sites built to use a non-standard port. (e.g. support.example.com:8080)
- Additional enhancements were made to better handle network interruptions between the iPad representative and the appliance.
Issues Resolved
- Resolved an issue where the mouse cursor could be lost when switching between remote monitors.
- Resolved an issue where the session key dialog box didn’t close properly.
- Resolved an issue where the site URL address was incorrect and the indicator failed to turned red to notify the rep.
- Locate Remote Mouse Cursor - Representatives can now use a single finger touch and hold to locate the mouse cursor on the end system.
Enhancements
- The three finger tap action was extended to also close the keyboard.
- The keyboard that appears after a three finger tap action now includes extra keys not normally built-in on the standard keyboard layout. These include tab, control, alt/option, command, and arrow keys
- The iPad representative console now honors alternate port numbers at the end of the site address URL to accommodate for Bomgar sites built to use a non-standard port. (e.g. support.example.com:8080)
- Additional enhancements were made to better handle network interruptions between the iPad representative and the appliance.
Issues Resolved
- Resolved an issue where the mouse cursor could be lost when switching between remote monitors.
- Resolved an issue where the session key dialog box didn’t close properly.
- Resolved an issue where the site URL address was incorrect and the indicator failed to turned red to notify the rep.
2.0.2
2011年07月05日
Bug fixes. User interface improvements.
2.0.1
2011年06月01日
BeyondTrust Rep Console FAQ
ここをクリック！地理的に制限されているアプリのダウンロード方法をご参考ください。
次のリストをチェックして、BeyondTrust Rep Consoleの最低システム要件をご確認ください。
iPhone
iOS 16.0以降が必要です。
iPad
iPadOS 16.0以降が必要です。
BeyondTrust Rep Consoleは次の言語がサポートされています。 英語
