dialog.now

dialog.now empowers you to successfully close the loop with customers in just a few easy clicks. You’ll benefit from:

Adaptive login: the access code you’ve been given will trigger access to your company’s app
Due-date-ordered customer action plans, so you can deal with the most urgent plans first
Customer “At Risk” alerts (if you have predictive analytics enabled)
A range of plan filters, so you are never more than a couple of clicks away from the plans you need
The ability to action a plan, just as you would via the desktop app
Plan notes, so you and your colleagues record key events and decisions, building an informative plan narrative as you go
Real-time plan history, so you always know what happened, when
Customer metrics and visibility of the customer comment that triggered the plan, so you’re in the picture
Performance stats, so you can track your personal close rate
Push notifications each time you are assigned a new plan, or a plan’s status becomes critical
Dashboard tab for instant access to key customer experience metrics