First Step Help

Network tests to help support.

Gratuit

26.0.1for iPhone, iPad and more

First Step Internet, L.L.C.

Developer

35,5 Mo

Size

May 11, 2026

Update Date

Utilities

Category

App Store Google Play APKPure

Age Rating

Apps in this category do not contain restricted content.

Apps in this category may contain mild or occasional cartoon, fantasy or real-life violence, as well as occasional or mild adult, sexually suggestive or horrifying content and may not be suitable for children under 9 years of age.

12+

Apps in this category may contain occasional mild indecent language, frequent or intense cartoon or real-life violence, minor or occasional adult or sexually suggestive material, and simulated gambling, and may be for children under 12 years of age.

17+

You must be at least 17 years old to access this App.

Apps in this category may contain frequent and intense offensive language; Frequent and intense cartoon, fantasy or realistic violence: frequent and intense adult, scary and sexually suggestive subjects: as well as sexual content, nudity, tobacco, alcohol and drugs, may not be suitable for children under 17 years of age.

First Step Help Captures d'écran

iPad

iPhone

About First Step Help

First Step Help runs a variety of network tests and diagnostics and allows you to share them with the support representative who's working hard to solve your problem. This information will help them to solve your issue quickly so you can go back to enjoying your Internet package to the fullest!

After running your scan a First Step Internet support agent needs to look at the information collected so please contact after you have run a scan

With First Step Help, we'll also be able to get a better view of your setup with a Live View session, or make necessary changes to your router settings with Router Check.

Note: The location permission gives us access to additional network data

Quoi de neuf dans la dernière version 26.0.1

Last updated on May 11, 2026

Vieilles Versions

Bug fixes.

Version History

26.0.1

Jun 26, 2024

Bug fixes.

26.0.0

Jun 12, 2024

We've improved your experience with a brand-new update! Here's what you can expect:

- A fresh new look: We've modernized our user interface to give you a new and updated experience.
- A new self-service tool: Troubleshoot areas where you are experiencing connectivity or range issues and determine where you may want to improve your WiFi coverage!

25.0.0

Dec 10, 2022

Bug fixes and performance improvements

22.06.24

Jul 21, 2022

Feature update.

21.09.07

Sep 8, 2021

Update to support Twilio library changes.

v1.20.09.18

Sep 19, 2020

iOS14 fixes and improvements.