First Step Help
Network tests to help support.
Gratis
26.0.1for iPhone, iPad and more
Age Rating
First Step Help Screenshots
About First Step Help
First Step Help runs a variety of network tests and diagnostics and allows you to share them with the support representative who's working hard to solve your problem. This information will help them to solve your issue quickly so you can go back to enjoying your Internet package to the fullest!
After running your scan a First Step Internet support agent needs to look at the information collected so please contact after you have run a scan
With First Step Help, we'll also be able to get a better view of your setup with a Live View session, or make necessary changes to your router settings with Router Check.
Note: The location permission gives us access to additional network data
After running your scan a First Step Internet support agent needs to look at the information collected so please contact after you have run a scan
With First Step Help, we'll also be able to get a better view of your setup with a Live View session, or make necessary changes to your router settings with Router Check.
Note: The location permission gives us access to additional network data
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Was ist neu in der neuesten Version 26.0.1
Last updated on May 11, 2026
Alte Versionen
Bug fixes.
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Version History
26.0.1
Jun 26, 2024
Bug fixes.
26.0.0
Jun 12, 2024
We've improved your experience with a brand-new update! Here's what you can expect:
- A fresh new look: We've modernized our user interface to give you a new and updated experience.
- A new self-service tool: Troubleshoot areas where you are experiencing connectivity or range issues and determine where you may want to improve your WiFi coverage!
- A fresh new look: We've modernized our user interface to give you a new and updated experience.
- A new self-service tool: Troubleshoot areas where you are experiencing connectivity or range issues and determine where you may want to improve your WiFi coverage!
25.0.0
Dec 10, 2022
Bug fixes and performance improvements
22.06.24
Jul 21, 2022
Feature update.
21.09.07
Sep 8, 2021
Update to support Twilio library changes.
v1.20.09.18
Sep 19, 2020
iOS14 fixes and improvements.
19.10.09
Oct 15, 2019
First Step Help FAQ
Klicken Sie hier, um zu erfahren, wie Sie First Step Help in eingeschränkten Ländern oder Regionen herunterladen können.
Überprüfen Sie die folgende Liste, um die Mindestanforderungen von First Step Help zu sehen.
iPhone
Erfordert iOS 15.0 oder neuer.
iPad
Erfordert iPadOS 15.0 oder neuer.
iPod touch
Erfordert iOS 15.0 oder neuer.
First Step Help unterstützt Englisch
