Gorgias Helpdesk
Free
0.35.0for iPhone, iPad and more
3.3
49 Ratings
Gorgias Inc.
Developer
26.1 MB
Size
Feb 29, 2024
Update Date
Productivity
Category
4+
Age Rating
Age Rating
Gorgias Helpdesk Screenshots
About Gorgias Helpdesk
The Gorgias mobile application gives you access to a true all-in-one help desk experience while at the office or on-the-go. View and respond to email, live chat, phone, Facebook, Instagram, contact us page through one unified, mobile platform so you can streamline your support tickets, saving you time and money.
From our mobile app, you can:
Provide Customer Service On Every CRM Channel
- Manage conversations from email, live chat, phone, and social in one helpdesk
- See the full customer live chat and message history across different channels in one view
- Provide support for multiple stores
Cut Customer Support Time In Half
- Respond instantly with live chat
- See customer support details and orders right next to the ticket
- Respond in one click using pre-made templates
- Use Macros (variables like order status, shipping date, etc.) to pre-fill answers
Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify and Magento stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.
From our mobile app, you can:
Provide Customer Service On Every CRM Channel
- Manage conversations from email, live chat, phone, and social in one helpdesk
- See the full customer live chat and message history across different channels in one view
- Provide support for multiple stores
Cut Customer Support Time In Half
- Respond instantly with live chat
- See customer support details and orders right next to the ticket
- Respond in one click using pre-made templates
- Use Macros (variables like order status, shipping date, etc.) to pre-fill answers
Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify and Magento stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.
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What's New in the Latest Version 0.35.0
Last updated on Feb 29, 2024
Old Versions
- Fix incorrect view listing.
- General stability improvements and updates.
- General stability improvements and updates.
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Version History
0.35.0
Feb 29, 2024
- Fix incorrect view listing.
- General stability improvements and updates.
- General stability improvements and updates.
0.34.0
Dec 7, 2023
- General stability improvements and updates.
0.33.0
Nov 28, 2023
- General stability improvements and updates.
0.32.0
Oct 24, 2023
- General stability improvements and updates.
0.31.0
Jul 24, 2023
- General stability improvements and updates.
- Realtime updates fix (view counts, agent status and general notifications).
- Realtime updates fix (view counts, agent status and general notifications).
0.30.0
Apr 20, 2023
- Two factor authentication support (2FA).
- Screen navigation system improvements.
- General stability improvements and updates.
- Screen navigation system improvements.
- General stability improvements and updates.
0.28.0
Jun 9, 2022
- Screen navigation system improvements.
- Link formatting in messages has been fixed.
- Security and stability improvements.
- Link formatting in messages has been fixed.
- Security and stability improvements.
0.24.0
Mar 2, 2022
Various bug fixes.
0.23.0
Oct 5, 2021
* Fixed bug that made channel icons not display.
* Minor bug fixes.
* Fixed stability issues.
* Minor bug fixes.
* Fixed stability issues.
0.22.0
Jul 13, 2021
Bug fixes and improvements in this version include:
* Fixed bug that made the links inactive on the Customer Info screen
* Fixed stability issues
* Fixed bug that made the links inactive on the Customer Info screen
* Fixed stability issues
0.21.0
Jun 15, 2021
Bug fixes and improvements in this version include:
We’ve implemented view sections in the mobile app!
You will now be able to see the same view organisation that you have set up in the web app with the ability to scroll the navigation bar and collapse sections.
We’ve implemented view sections in the mobile app!
You will now be able to see the same view organisation that you have set up in the web app with the ability to scroll the navigation bar and collapse sections.
0.20.0
Mar 12, 2021
Bug fixes and improvements in this version include:
* Fixed stability issues
* Fixed stability issues
0.19.0
Feb 23, 2021
Bug fixes and improvements in this version include:
* Fixed stability issues
* Fixed stability issues
0.18.0
Feb 16, 2021
Bug fixes and improvements in this version include:
* Fixed stability issues
* Tickets searching introduced
* Fixed stability issues
* Tickets searching introduced
0.17.0
Sep 11, 2020
Bug fixes and improvements in this version include:
* Fixed stability issues
* Fixed stability issues
0.16.0
Jul 23, 2020
Bug fixes and improvements in this version include:
* Fixed stability issues
* Fixed stability issues
0.15.0
Jul 4, 2020
Bug fixes and improvements in this version include:
* Submit a new ticket
* Fixed stability issues
* Submit a new ticket
* Fixed stability issues
0.14.0
May 28, 2020
Bug fixes and improvements in this version include:
* Fixed stability issues
* Fixed stability issues
0.13.0
Apr 28, 2020
Bug fixes and improvements in this version include:
* Various small UI improvements
* Fixed stability issues
* Various small UI improvements
* Fixed stability issues
0.12.0
Mar 19, 2020
Bug fixes and improvements in this version include:
* Attaching files to reply messages
* Fixed stability issues
* Attaching files to reply messages
* Fixed stability issues
0.11.0
Feb 12, 2020
Bug fixes and improvements in this version include:
* Infinite scroll support on macro and tags list screens
* "Show password" button on the login screen
* Infinite scroll support on macro and tags list screens
* "Show password" button on the login screen
0.10.0
Jan 18, 2020
Bug fixes and improvements in this version include:
* View list UI improvements
* Fixed stability issues
* View list UI improvements
* Fixed stability issues
0.9.0
Dec 11, 2019
Bug fixes and improvements in this version include:
* Sending messages with CMD+Enter external keyboard shortcut
* Fixed stability issues
* Sending messages with CMD+Enter external keyboard shortcut
* Fixed stability issues
0.8.0
Nov 26, 2019
Bug fixes and improvements in this version include:
* Landscape orientation support on tablet devices
* Fixed stability issues
* Landscape orientation support on tablet devices
* Fixed stability issues
0.7.0
Oct 15, 2019
Bug fixes and improvements in this version include:
* Fixed stability issues
* Fix iOS 13 startup issues
* Fixed stability issues
* Fix iOS 13 startup issues
Gorgias Helpdesk FAQ
Click here to learn how to download Gorgias Helpdesk in restricted country or region.
Check the following list to see the minimum requirements of Gorgias Helpdesk.
iPhone
Requires iOS 12.0 or later.
iPad
Requires iPadOS 12.0 or later.
iPod touch
Requires iOS 12.0 or later.
Gorgias Helpdesk supports English