1.9.1
2020-07-06
Delete Users
* For easier user management admins can delete users in the Admin Portal.
Delete Shared Files
* To remove images and videos sent by accident or files that are out of date, experts and technicians can now delete files they sent from the chat history of an incident.
Archive Incidents
* For an incident overview that is always up to date, users can archive incidents they do not want to monitor anymore.
Minor Bug Fixes
* Screen sharing works reliably when using a VPN network
* Pictures taken and shared on iOS are not rotated by 90° anymore
1.8.0
2020-04-06
User Experience Improvements
* Group incidents show all other participants’ profile pictures in the header
* (Missed) calls are documented in your incident’s chat history
Network Self Check
* Users can check their internet and server connection
* As well, network ports or proxy connections are indicated
1.7.3
2019-10-22
1.7.3
* Several bug fixes and improvements for Sticky Annotations
1.7.0
* Sticky Annotations - Annotations in video calls now stick to the real-world objects.
* Easy Access - Allow your experts to invite new technician users to speed up problem solving.
* Flashlight - Turn on/off your device's flashlight during a video call via the three-dots-menu.
1.7
2019-10-14
* Sticky Annotations - Annotations in video calls now stick to the real-world objects.
* Easy Access - Allow your experts to invite new technician users to speed up problem solving.
* Flashlight - Turn on/off your device's flashlight during a video call via the three-dots-menu.
1.6.1
2019-07-22
Several bug fixes and improvements:
* Incident Creation Title - When creating an incident, technicians are asked to enter a title to briefly describe their issue.
* Incident Filter - Manage your incidents by filtering them by status (open, in progress, closed).
* Incident Search - Easy way to find exchanged messages or files by searching for the incident’s title.
* Chat Improvements - Line breaks, multi line input and markdown support for chat messages.
1.5.1
2019-05-28
1.5.1
* Major Bugfix
1.5
* Further Proxy Improvements – Proxy networks with authentication supported for iOS.
* Reporting 1.0 - Incident-based KPIs are available in the admin portal and as download.
* Security Improvements - Increased login security to protect your data from unauthorized access plus Antimalware Scan activated on virtual machines.
* Notification Badge - New messages are indicated on your app icon on home screen.
1.5
2019-05-20
Several bug fixes and improvements:
* Further Proxy Improvements – Proxy networks with authentication supported for iOS.
* Reporting 1.0 - Incident-based KPIs are available in the admin portal and as download.
* Security Improvements - Increased login security to protect your data from unauthorized access plus Antimalware Scan activated on virtual machines.
* Notification Badge - New messages are indicated on your app icon on home screen.
1.4
2019-04-08
Several bug fixes and improvements:
* Support for RealWear Glasses - Use HF Remote Service app on RealWear HMT-1 glasses with voice commands for hands-free working during a video call.
* Improved inApp Navigation - Reduced loading time when navigating in your app accompanied by UX improvements (e.g. tap bar on the bottom).
* User Status Bugfixes - Reduced complexity in user status management by distinguishing solely between "available" and "away" as well as a reliable "in a call" state.
* Improved Password Security - Users benefit from more secure password policy standards.