HP Instant Help

Q: What language does HP Instant Help support?

HP Instant Help supports Chinese,English,French,German,Japanese

Free

13.2.5for iPhone, iPad

HP Inc.

Developer

Apr 16, 2020

Update Date

Business

Category

App Store

Age Rating

Apps in this category do not contain restricted content.

Apps in this category may contain mild or occasional cartoon, fantasy or real-life violence, as well as occasional or mild adult, sexually suggestive or horrifying content and may not be suitable for children under 9 years of age.

12+

Apps in this category may contain occasional mild indecent language, frequent or intense cartoon or real-life violence, minor or occasional adult or sexually suggestive material, and simulated gambling, and may be for children under 12 years of age.

17+

You must be at least 17 years old to access this App.

Apps in this category may contain frequent and intense offensive language; Frequent and intense cartoon, fantasy or realistic violence: frequent and intense adult, scary and sexually suggestive subjects: as well as sexual content, nudity, tobacco, alcohol and drugs, may not be suitable for children under 17 years of age.

HP Instant Help Screenshots

iPad

iPhone

About HP Instant Help

HP Instant Help enables intuitive, real-time knowledge transfer – give and receive remote help from anywhere with reimagined expert-to-technician AR-based visual collaboration for clear instructions using your mobile device or PC.

HP Instant Help digitally merges two real-time views, blending local and remote collaborative video streams to give or receive interactive help anywhere allowing you to visually collaborate, assist with issues, and resolve problems as though you were working side-by-side with an expert colleague or customer.

What's New in the Latest Version 13.2.5

Last updated on Apr 16, 2020

Old Versions

Fix for end to call in some cases.

Version History

13.2.5

Apr 16, 2020

Fix for end to call in some cases.

13.2.1

Mar 12, 2020

Bug fixes and removal of external thermal camera support.

13.0.0

Feb 13, 2020

• Ability to add Title & Location to a user profile
• Ability to view your company's full directory
• Stability and performance improvement
• Microsoft Edge web browser Compatibility

12.8.0

Dec 15, 2019

• Localization for Chinese Simplified, Japanese, and German
• Web App Stability and Performance Improvements
• Higher supported resolution up to 720p.

12.2.0

Sep 30, 2019

Video-only Calls - Instant Help Calls can be started without ending a phone call in progress.
Call Report Filter - Admins can filter Calls tab by the last 7 days, 30 days, etc.
Load Time Optimization

12.0.1

Sep 2, 2019

•Screen Capture - While on a Help Lightning call, Screen shots can be captured and saved both to the Enterprise user’s local device and within the Call Details on Instant Help web.

•User-Controlled Recording
Enterprise administrators have the ability to select the recording policy.

All Recording Off
All Recording On
Recording starts Off – Ability to turn On by User per Call
Recording starts On – Ability to turn Off by User per Call

•Performance Improvements and Enhancements

10.0

May 14, 2019

Bug Fixes

9.0

Apr 5, 2019

Feedback Report