2.5.4
2022-09-07
v2.5.4 iCare is newly upgraded and more functions are available for you to experience.
1. Resolve the problem ticket that is repeatedly submitted.
2.5.3
2022-05-15
v2.5.3 iCare is newly upgraded and more functions are available for you to experience.
1. App login is approved to quote Huawei login.
2.4.13
2021-10-09
v2.4.13 The new version is released and more functions are waiting for you to experience.
1. Privacy Statement Signing Withdrawal;
2. Collect statistics on app versions used by customers.
2.4.12
2021-05-08
v2.4.12 The new version is released and more functions are waiting for you to experience.
1. Apply for a new pick-up code at site E for spare parts.
2.4.8
2021-01-13
The new version is released ,and more functions are waiting for you to experience.
1.Optimized the site name and added the issue
2.4.7
2020-10-14
2.4.7 New version released
More features and more for your experience
1. Optimize known issues.
2.4.6
2020-08-18
New version released
More features and more for your experience
1. Confirmation of new specific spare parts
2.4.5
2020-06-19
New version released
More features and more for your experience
1. Spare module:The bar code can be customized based on customer requirements and is mandatory.
2. SR Module:Optimize known issues.
2.4.4
2020-04-30
New version released
More features and more for your experience
1. Optimize known issues
2.4.3
2020-02-24
New version released
More features and more for your experience
1. Optimize the spare parts search logic to improve user experience
2. Optimize the compatibility of the IOS Ver13 system
2.4.2
2020-01-15
New version released
More features and more for your experience
1. The IT Functions evaluation item are added to the spare parts evaluation SR
2. Optimize intelligent hot questions and provide more accurate answers
3. Optimize RFC MTG and Approve pages to be approved to improve customer experience
2.3.10
2019-11-21
New version released
More features and more for your experience
1. Optimize known issues
2.3.9
2019-11-21
New version released
More features and more for your experience
1. Optimize known issues
2.3.8
2019-10-28
New version released
More features and more for your experience
1. Optimize known issues
2.3.7
2019-08-11
APP-MSR：
1, Home article support message interaction, article content is richer, support video pictures, such as
2, New personal History Data Report
APP-SPM
1, when submitting the return order, add the required option "whether to pack"
2, when applying for spare parts, you can check whether the spare parts currently requested are within the scope of delivery
3, Optimize service Level according to the contract
4, When applying for spare parts of the supporting relationship, the system can remind the other spare parts that accompany them
2.3.5
2019-04-19
Optimize known problem
2.3.4
2019-03-26
Version optimization，fix known bugs。
2.3.3
2019-03-20
MSR：
1, The establishment of a SR can be selected recently, often, concerned engineers to provide services
2, New mobile phone number & SMS Login mode
3, Privacy Statement version update
SPM：
1, When Parts Request according to the permissions of the new option alarm name/network element
2, The Parts Request notes to achieve structural
3, Customers can actively carry out the signing
4, Customers can return faulty parts to the unmanned warehouse
5, Known problem optimization
2.3.2
2019-01-22
MSR:
1. Perfect active closed-loop function, click the Resolved button can be directly evaluated
2. The new Technical Service report to be signed system push message
3. Group new manager role, and manager users can view the rules within the scope of the SR single
SPM:
1. The new add sub-account blacklist
2. The application progress of new shipping types of messages and message push
3. The optimization of known issue
2.3.1
2019-01-09
SPM:
The same sub-account can be added to multiple master account accounts as their own sub-account, convenient sub-account can be under different pending accounts people to request parts, return parts.
2.3.0
2018-11-29
SPM:
Optimize the application form of spare parts and make it easy for customers to fill out information.
MSR:
1.Optimize technical service report content to facilitate customer signature.
2.UI optimization to enhance user experience
3.Fixing known problems
2.2.9
2018-11-12
SPM users can view the logistics routes, and view the status of the SR according to the privilege.
2.2.8
2018-10-15
SPM：
1. Notification page of message box add the message to be evaluated, so that users can know the information that needs to be evaluated in time.
2. Message box message optimization for manual deletion.
MSR：
1. New customers to launch video conferencing function, so that customers can contact the agent through the video.
2. Intelligent consulting UI optimization, improve the user experience.
2.2.7
2018-09-18
SPM：
1, The new virtual SR instant chat portal, convenient for customers not based on the actual application of spare parts SR launch multimedia Consulting
2, The new unmanned warehouse sweep QR code door function, customers do not enter the password cumbersome operation, only need to sweep to open the warehouse door
MSR：
1, The overseas version of the new unit selection, multi-party customers can create a different unit of the problem List
2, A number of customer problem list details display suspended times and Solution provided times, convenient for customers to understand the relevant information
3, Service reports are online to enable customers to sign service reports faster
2.2.6
2018-08-28
MSR：Add all SR module to facilitate customers to view all the company SR
2.2.5
2018-08-03
MSR:
Overseas version, with group rights of customers, you can view the group members of all the problem list, processing,
to be evaluated, has been resolved 3 status display, users can browse the group problem list on the app
SPM:
1, New application for spare parts progress message push and message box display related message,
when the user application of spare parts, Entitlement Check success, POD conform,
after the Inbound success, there are relevant information pushed to the customer,
so that customers timely know the progress of the application of spare parts.
2, Customers to return spare parts, provide more accurate return of spare parts services,
optimize the return logic, the new return code and application code consistency and substitution of the relationship between the judgement,
if there is no alternative relationship requires PSDE responsibility approval.
3, To meet the rights of customers, the application of spare parts, site name,
customer number is required information to facilitate the engineer to process the relevant spare parts application form.
2.2.4
2018-06-12
1, Intelligent upgrade, update the corpus, intelligent response more accurate
2, New Wechat, APP create problem list successfully trigger send message to Group
3, APP users can view the EOS risk-related data
4, Optimize APP, Wechat feedback, So that users more accurate and effective feedback question
5, Add privacy statement, so that customers understand the APP
2.2.3
2018-06-01
Product optimization
2.2.2
2018-05-23
MSR:
1, The message box in the progress of the problem, you can see the Huawei engineers to deal with the progress of the list details.
2, The personal center of the historical feedback added to the feedback problem channels, user-friendly information on which platform proposed.
3, Optimize the IOS-APP user log out of the problem of not delete the password.
4, APP homepage new article push to facilitate users to view product-related article.
5, APP Home optimization, case data suction bottom display.
SPM:
1, The new update before the SR support to modify the note, at the same time send mail to the main contact person, CC Group.
2, The application of spare parts, can directly apply for shopping cart records of spare parts, optimize the user experience.
3, The application of spare parts, service level optimization for the required.
4, New unmanned warehouse spare parts application, and the application details show the unmanned warehouse spare parts take a password.
2.2.1
2018-04-26
1, optimize "app download page UI"
2, Cancel seat welcome and end Session Prompt language
3, after the customer shares the app, the share person and the inviter if installs the app and registers the app account number, may bestow the gold Coin
4, the New in Livechat Chat window, You can recall a sent message within 2 minutes of
5, the "mode of operation" added to the authorization application is displayed on the customer page so that the customer knows the mode of operation of the change
6, the "Other service content" added to the authorization application is displayed on the customer page so that the customer knows the specific details of the change
7, The implementation time displayed by the Customer authorization page is renamed "Batch" and the corresponding note is displayed after each batch.
8, optimize the "software version must be filled in the logical judgment"
9, optimize the two-dimensional code of the scanning optical module can be made to determine whether the legitimate parts of the Judge
10, new manual code box to support "spare parts Code/description" Search
11, optimize the borrowing fader and return the sub-Library properties failed
2.2.0
2018-03-20
1.Sharing app.
2.Adding a customer service center replying and new messages notification on my feedback.
3.Optimization the UI of personal center sign-in page.
4.SR information and livechat content can be copied.
5.Optimization of the SR detail page for oversea users.
6.Adding 'case ' and 'RFC approval' on oversea's SR page.
7. Add Sub-account SmartBox function, convenient Sub-account user application SmartBox spare parts.
2.1.10
2018-02-08
1. Revised the UI of SR Homepage.
2. Added ‘My to do’、'message centre' on Homepage.
3. RFC Authorization reviewing.
4. Customer closes tickets by themselves.
5. Optimized the survey page.
6. Added 'gold award' functions.
7.Provide access to all records of your own and your name that contain a child account
8.Provide input or select software version
2.1.9
2018-01-26
1. Revised the UI of SR Homepage.
2. Added ‘My to do’、'message centre' on Homepage.
3. RFC Authorization reviewing.
4. Customer closes tickets by themselves.
5. Optimized the survey page.
6. Added 'gold award' functions.
7.Provide access to all records of your own and your name that contain a child account
8.Provide input or select software version
2.1.8
2017-12-20
Version optimization and known problems repair.
2.1.7
2017-11-28
1. Homepage of SR has added smart customer service function.
2. User of SR has added member management function.
3. User of iOS don't need login when iCare App is running.
4. User of SPM can join the lucky draw activity.
2.1.6
2017-11-08
1.login by SMS verification.
2.Push SR progress in real-time.
3.Show spare part description in Chinese.
4.Create successfully submitted SR page,you can contact online engineers.
2.1.5
2017-10-31
-spare parts activity promotion
-Program bug repair
2.1.4
2017-09-21
-New mobile and mail self-service registration.
-Live chat optimization .
-New spare parts returned to send mail.
-Optimization of spare parts return.
2.1.3
2017-08-24
- Optimize UI
- Enhance MSR hotline function
- Live Chat can support download document file
- New MSR push message
- Fixed bugs
2.1.2
2017-07-25
对处理中的问题单增加过程评价
对已关闭的问题单增加追加评价
优化海外用户地址填写信息