Avaya Call Management System Mobile Supervisor
無料
18.0.4for iPad
Age Rating
Avaya Call Management System Mobile Supervisor スクリーンショット
About Avaya Call Management System Mobile Supervisor
Avaya Call Management System (CMS) Mobile client turns your iPad into a mobile Call Center decision making device. CMS Mobile facilitates untethering Call Center Supervisors from their desk and allows Supervisors to walk around the contact center to provide immediate oversight and assistance to agents. CMS Mobile provides real time information to assist Call Center Supervisors to answer the question “Can I relax now? ”.
Features Supported on CMS Mobile:
- Real time performance metrics and statistics for skills and agents
- Thresholds that provide visual indication to the user when call center metrics fall outside acceptable boundaries
- Customizable thresholds
- Drill through from skill based view to agents based view to allow immediate deeper understanding of call center activity
**** Requires network access to CMS product server version R17 R3 and a valid CMS user Login ****
**** Requires externally signed certificate to be installed on the CMS server ****
**** Designed for iPad 2, 3rd generation, 4th generation and iPad Air ****
Features Supported on CMS Mobile:
- Real time performance metrics and statistics for skills and agents
- Thresholds that provide visual indication to the user when call center metrics fall outside acceptable boundaries
- Customizable thresholds
- Drill through from skill based view to agents based view to allow immediate deeper understanding of call center activity
**** Requires network access to CMS product server version R17 R3 and a valid CMS user Login ****
**** Requires externally signed certificate to be installed on the CMS server ****
**** Designed for iPad 2, 3rd generation, 4th generation and iPad Air ****
Show More
最新バージョン 18.0.4 の更新情報
Last updated on 2016年07月11日
旧バージョン
This app has been updated by Apple to display the Apple Watch app icon.
Minor changes to link status display
Minor changes to link status display
Show More
Version History
18.0.4
2016年07月11日
This app has been updated by Apple to display the Apple Watch app icon.
Minor changes to link status display
Minor changes to link status display
18.0.3
2016年03月21日
added support for R18
17.0.18
2014年07月30日
Bug fixes.
17.0.17
2014年07月14日
Bug fixes. EULA updated.
17.0.15
2014年07月01日
User interface enhancements, bug fixes.
17.0.10
2014年06月05日
Avaya Call Management System Mobile Supervisor FAQ
ここをクリック!地理的に制限されているアプリのダウンロード方法をご参考ください。
次のリストをチェックして、Avaya Call Management System Mobile Supervisorの最低システム要件をご確認ください。
iPad
iPadOS 5.1.1以降が必要です。
Avaya Call Management System Mobile Supervisorは次の言語がサポートされています。 日本語, イタリア語, オランダ語, スウェーデン語, スペイン語, チェコ語, トルコ語, ドイツ語, フランス語, ポルトガル語, ポーランド語, ロシア語, 簡体字中国語, 繁体字中国語, 英語, 韓国語